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📋Job Description

<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><h3><span style="font-size: 10pt;"><strong>Role Purpose </strong></span></h3> <h3><span style="font-size: 10pt;">As a Senior Account Manager, you manage a portfolio of Enterprise customers where relationships are strategic and multi-stakeholder. You are responsible for driving retention and revenue growth through renewals, upsells, and cross-sells while ensuring customers achieve measurable business value.</span></h3> <h3><span style="font-size: 10pt;">You act as a strategic advisor, leveraging insights and data to help customers realize ROI and deepen their partnership with Trustpilot.</span></h3> <h3><span style="font-size: 10pt;"><strong>What you'll be doing:&nbsp;&nbsp;</strong></span></h3> <ul> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;"><strong>Retention &amp; Renewal:</strong> Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR) and ensure long-term partnership continuity.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;"><strong>Growth:</strong> Drive strategic upsell and cross-sell across multiple products, markets, or divisions to deliver sustained Net Revenue Retention (NRR) growth.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;"><strong>Strategic Account Planning: </strong>Develop multi-year account strategies and executive engagement plans aligned with customer priorities.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;"><strong>Executive Relationship Management:</strong> Build trusted partnerships with senior stakeholders, driving alignment and value realization.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;"><strong>Cross-Functional Collaboration:</strong> Work with Customer Success, Product, and Marketing to deliver a unified customer experience and advocate for customer needs.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;"><strong>Market &amp; Insight Leadership:</strong> Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions.</span></h3> </li> </ul> <h3><span style="font-size: 10pt;"><strong>Who you are:&nbsp;&nbsp;</strong></span></h3> <ul> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">You have extensive experience managing enterprise or strategic accounts in a SaaS or technology environment.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments.</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Exceptional commercial acumen and executive communication skills.</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Strong negotiation, influencing, and strategic planning abilities.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Skilled in building cross-functional partnerships and managing matrixed stakeholders.&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Confident, analytical, and data-driven account manager who delivers measurable business impact&nbsp;</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">A good understanding of the digital advertising/search marketing industry – preferred.</span></h3> </li> </ul> <h3><span style="font-size: 10pt;"><strong>What’s in it for you</strong></span></h3> <ul> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">A competitive base salary ranging from $123,000-$130,000 gross per year plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission, awards made under Trustpilot's equity program, or other benefits.</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">A range of flexible working options to dedicate time to what matters to you</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">20 vacation days + 2 personal days +10 paid holidays per year</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Full health insurance</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">401k matching your contributions dollar-for-dollar up to 4% of your base salary</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">A friendly, fun and open office complete with a rooftop, gaming room and fully stocked fridge with ever changing snacks and drinks</span></h3> </li> <li style="font-size: 10pt;"> <h3><span style="font-size: 10pt;">Communal lunch, extra treats and events in the month -- think ice cream carts, coffee bars and massages, to name a few&nbsp;</span></h3> </li> </ul> <h3><span style="font-size: 10pt;"><strong>Additional information&nbsp;</strong></span></h3> <h3><span style="font-size: 10pt;">We are passionate about what we do. Our team is super collaborative, diverse, and it’s a fun place to work. Our culture is fast-paced, and our employees grow as we do. You’ll have plenty of personal development and coaching opportunities. We are ideas people. We encourage our employees to think outside the box and always champion new ways of working.</span></h3> <h3><span style="font-size: 10pt;"><strong>#LI-JL1</strong></span></h3><div class="content-conclusion"><p><strong>About us</strong></p> <p>Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.</p> <p>Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in&nbsp; Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.&nbsp;</p> <p>We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.&nbsp;</p> <p>Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.</p> <p><strong>Join us at the heart of trust.</strong></p> <p><em>Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.</em></p> <p><em>Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our <a href="https://corporate.trustpilot.com/legal/for-everyone/data-privacy-notice-for-candidates/dec-2024">Privacy Policy.</a><br><br><em data-stringify-type="italic">If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com)</em><em data-stringify-type="italic">&nbsp;quoting the role you wish to apply for.<br></em></em></p></div>

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