Bodyshop Manager

JOB DESCRIPTION Job Title: Bodyshop Manager Department: Service / Bodyshop Location: Rohtak, Haryana Job Purpose The Bodyshop Manager is responsible for overseeing the daily operations of the bodyshop, ensuring efficient workflow, high-quality service delivery, customer satisfaction, and adherence to company standards and processes. Key Responsibilities Monitor and manage daily bodyshop operations to ensure smooth functioning. Review operational performance and analyze Key Performance Indicators (KPIs). Handle customer complaints effectively and ensure timely resolution. Track and improve Customer Satisfaction Index (CSI) scores. Oversee warranty-related processes and ensure compliance with guidelines. Implement and ensure adherence to the PDCA (Plan-Do-Check-Act) methodology in all activities. Promote and drive Kaizen (continuous improvement) initiatives within the team. Supervise overall workshop operations, ensuring efficiency and quality standards. Manage maintenance reminders and appointment scheduling systems. Ensure compliance with TDMS audit requirements and standards. Qualifications & Experience Education: Diploma / B.E. / B.Tech in Automobile or Mechanical Engineering Experience: Minimum 8 years of experience in Automobile Industry or Dealership Skills & Competencies Strong leadership and team management skills Excellent problem-solving and decision-making abilities Customer-focused approach Good analytical and reporting skills Knowledge of workshop operations and dealership processes Familiarity with quality improvement tools (PDCA, Kaizen) Key Performance Indicators (KPIs) Customer Satisfaction Index (CSI) Workshop productivity and efficiency Complaint resolution turnaround time Warranty compliance Audit performance (TDMS)