Lead in Bengaluru

... Address: SEZ Unit Cessna Business Park Kadubeesanahalli Village Varthur Hobli Sarjapur-Marathahalli Outer Ring Road Facility: Cisco Systems Inc - FS Qualification: Graduate Experience: 7 - 10 years Source: Sodexo India | Job Code: IJP558096

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do You will manage a team of Seller Systems Operations Associates in a player-coach capacity. You’ll be accountable for your team’s operational performance, development, and engagement, while working closely with global operations specialists, business process owners, and cross-functional partners to improve workflows and user experiences. Responsibilities Lead the day-to-day operational performance of a team of Associates, including quality, productivity, service-level, and other team goals. Set clear expectations, priorities, and performance goals for individuals and the team. Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and work is completed accurately and on time. Coach Associates on troubleshooting, process knowledge, communication, and sound judgment in resolving user issues. Hold regular development conversations and provide timely, constructive feedback that supports growth and career progression. Complete performance reviews and address performance concerns in partnership with your manager and People team partners, as appropriate. Build a collaborative, inclusive team environment where Associates can raise risks, share ideas, and learn from one another. Serve as an escalation point for complex operational or user issues, using sound judgment to resolve issues or route them to the right partner. Partner with global operations specialists and business process owners to run critical Internal Systems workflows. Identify recurring issues, process gaps, and manual work. Lead or contribute to improvements that increase quality, reduce effort, and improve the user experience. Use operational data and team insights to surface trends, risks, and opportunities to relevant stakeholders. Work closely with cross-functional teams to improve product offerings, processes, tools, and user-facing communications. Support hiring, onboarding, training, and ramping of new team members. Help build the operating culture, team practices, and capabilities of Stripe Delivery Centers. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience leading, supervising, or formally mentoring an operations, support, or user-facing team. 9+ years of experience in customer support, technical support, operations, or another internal or external user-facing environment. Experience leading teams that support technical products, platform users, or complex operational workflows. Experience managing operational work against defined quality, productivity, or service-level goals. Strong written and verbal communication skills, with the ability to give clear, constructive feedback. Experience coaching others and supporting their professional development. Strong analytical thinking and problem-solving skills, with the ability to identify root causes and make practical improvements. The ability to prioritize effectively and make sound decisions in a fast-moving, structured environment. A process-oriented mindset and a track record of improving workflows, reducing manual effort, or improving user experiences. Experience working effectively with cross-functional stakeholders. A user-first mindset and interest in learning technical products, systems, and processes. The ability to work from the Bengaluru office in night shift. Preferred qualifications Experience using operational data to manage performance, identify trends, and prioritize improvements. Experience supporting hiring, onboarding, workforce planning, or scheduling for an operations team. Experience working with global teams across time zones.

... Address: #110/1, M Krishnappa Layout, Lalbagh Road, Bengaluru - 560027 Facility: KA Educations Sales Business Dev. Qualification: Post graduate Experience: 10 - 15 years Source: Sodexo India | Job Code: IJP566244

Data Strategy and Governance Lead — Bengaluru, Karnataka, India. Apply via Workday.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About The Team Global Innovation Center SE team (Presales): Over the last 3 years, Okta in Bangalore has fueled our growth around the world. The Global Innovation Center Presales team has been a crucial part of this growth. We are expanding this team made up of exceptional high-performing individuals. In this team, you will focus on being a customer-facing solution engineer crafting identity and security solutions for commercial segments in the US, ranging from digitally native start-ups to scaling SMBs. As a Solutions Engineer you will: Support our customers along their sales journey by showing them the value of the Okta technology through live demonstrations and sales presentations. Sell directly to IT managers, developers, product managers, and occasionally more senior executives across various industries.. Have a focus on our Okta Workforce Identity solutions and be able to model how this solution will support their current architecture requirements and use cases Execute well-defined, outcome-focused POCs Maintain a broad and deep technical understanding of the Okta product line and the underlying technologies and protocols Occasionally participate in local and regional events evangelising Okta as a presenter and an attendee. We are looking for: Ability to work in the EST Time Zone A minimum of 5 years of working experience in IAM or a related SaaS field as a pre-sales engineer. Expertise or hands-on experience in IAM, single sign-on, multi-factor authentication, passwordless authentication, universal directory, privileged access, and device access is preferred. Experience working with REST APIs and SDKs. Ability to communicate complex ideas and solutions, incorporating white-boarding, practical examples, and product demonstrations. Experience in a customer-facing role such as consulting, customer support, or pre-sales. Strong empathy, listening skills and time management skills. #LI-MT1 #LI-Onsite P19680_3494416 The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. The Role We are looking for an Engineering Leader to manage and scale multiple product lines in the Voice, BPO, and Workforce Management space. This is a high-impact leadership role that sits at the intersection of real-time voice systems, operations research, and data-intensive platform engineering. You will report directly to the Head of Engineering and own the engineering organization that builds the infrastructure powering Ema’s Voice AI Employees, Agent QA, auto-learning pipelines, rich analytics, and workforce optimization capabilities — all operating as scalable, multi-tenant systems deployed across global geographies. You will collaborate with Product, ML/AI, and Go-to-Market teams to translate customer needs into production systems that handle high volumes of voice data, deliver real-time insights, and continuously improve through automated learning loops. As the owner of multiple product lines, you will balance roadmap priorities across Voice, BPO operations, and WFM (work force management) — ensuring each product evolves cohesively while meeting distinct customer needs. What You Will Do Scalable Multi-Tenant Systems Architect and build multi-tenant systems that serve enterprise customers across geographies with strict data residency, isolation, and compliance requirements. Design high-throughput ingestion systems capable of processing large volumes of voice data, call metadata, and operational telemetry in near real-time. Make foundational architectural decisions on data stores, stream processing, and storage tiers — balancing query performance, cost, and operational simplicity. Champion SOLID principles, clean architecture, and engineering rigor across all codebases — ensuring systems are testable, extensible, and maintainable at scale. Team Building & Engineering Culture Recruit, hire, and develop senior engineers across a multi-disciplinary function spanning voice engineering, backend systems, data engineering, and applied operations research. Establish engineering standards, code review culture, and a strong bias toward shipping — with equal commitment to system reliability and customer experience. Coach and grow senior/staff engineers into technical leaders; manage engineering managers as the organization scales. Drive cross-functional alignment with Product, ML/AI, and Go-to-Market teams to ensure the platform evolves in lockstep with customer needs and market feedback. Voice Platform & Agent QA Own the end-to-end engineering for Ema’s AgentQA capabilities — real-time voice pipelines, telephony integrations, and voice-to-action workflows. Build and scale the Agent QA platform: automated call scoring, compliance monitoring, sentiment analysis, and coaching feedback loops. Design auto-learning systems that continuously improve voice agents from production interactions — closed-loop feedback, model retraining triggers, and quality regression detection. Deliver rich voice analytics: call volume trends, handle time distributions, first-call resolution metrics, agent performance dashboards, and anomaly detection. Build scalable voice pipeline across geographies – keeping in mind PII, security and compliance requirements. Workforce Management & Operations Research Build WFM capabilities including demand forecasting, shift scheduling, real-time adherence monitoring, and capacity planning — applying operations research techniques to optimize workforce utilization. Design and implement optimization algorithms for headcount modeling, skill-based routing, and workload balancing across multi-site, multi-timezone contact center operations. Partner with ML/AI teams to integrate predictive models for call volume forecasting, attrition risk, and staffing efficiency. What We Look For Required 12+ years of software engineering experience, with 4+ years leading engineering teams of 8+ engineers at high-growth startups or top-tier tech companies. Deep expertise in building real-time, data-intensive systems. Strong foundation in data stores and storage systems: relational databases, time-series stores, columnar analytics engines, and caching layers — with the judgment to choose the right tool for the workload. Experience building quality software using AI-driven tools and workflows. Track record of taking products from 0→1 and iterating rapidly based on customer feedback. Hands-on proficiency with SOLID principles, clean architecture, and design patterns — you write and review production code and lead by example on system design. Experience building scalable multi-tenant SaaS platforms with data isolation, geo-distributed deployments, and compliance requirements (SOC 2, GDPR, HIPAA). Track record of building ingestion systems for high volumes of load — event-driven architectures, stream processing (Kafka, Flink, or equivalent), and batch/real-time hybrid pipelines. Strong product sense: ability to deeply understand customer problems in contact center, voice, and workforce domains and translate them into clean technical solutions. Proven ability to hire, develop, and retain high-caliber engineers across multiple disciplines in competitive markets. Good to have Experience in voice/telephony systems: WebRTC, SIP, voice-over-IP infrastructure, or contact center platforms. Background in operations research or optimization: scheduling algorithms, linear/integer programming, constraint satisfaction, or demand forecasting models. Experience building analytics platforms: OLAP systems, real-time dashboards, metric computation engines, or BI infrastructure. Prior work on auto-learning or continuous improvement systems: feedback loops from production data, automated retraining pipelines, or quality monitoring systems. Experience with AI/ML-powered products in enterprise settings — agentic automation, LLM orchestration, or AI-driven UX. Familiarity with WFM or contact center operations — staffing models, Erlang-based capacity planning, or real-time adherence systems. Why Ema Build at the intersection of Voice AI, operations research, and enterprise-scale systems — a rare combination of deeply technical challenges with direct customer impact. Shape the engineering foundation of a category-defining AI platform — your architectural decisions will power how the world’s largest enterprises run their voice and workforce operations. High-impact, high-visibility role with direct access to the Head of Engineering, co-founders, and enterprise customers. A team of exceptional engineers from Google, Meta, Microsoft Research, and top CS programs worldwide. Competitive compensation, meaningful equity, and the opportunity to build something that matters. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

... Address: Level 1 2 & 3 Luxor North Tower Bagmane Capital Doddanekundi K R Puram Marathahalli Outer Ring Road Bangalore 560037 Facility: GSK INDIA GLOBAL SERVICES - FM B'LORE Qualification: Graduate Experience: 5 - 6 years Source: Sodexo India | Job Code: IJP491360