Hardware Design Engineer in Vancouver

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Software Engineer, you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience. You’ll work closely with customers and customer-facing teams to provide industry-leading calling workflows. On this team, you’ll be participating in an effort to combine tradi

Job Title: Co-Op, IT Operations - Summer 2026 Location : Vancouver, BC (on-site) Term : 4 months Start Date: September 14th, 2026 Openings : 1 Overview : We’re looking for a Co-op on the team to help us provide IT support to Hootsuite owls and solve both small as well as large technology problems. Under close supervision, you’ll support the Helpdesk ticket queue, deploy laptops plus hardware peripherals, AV challenges and work closely with the Global IT team to execute IT projects. This position is based in Vancouver, Canada. WHAT YOU’LL DO: Support the build and deployment of laptops for new users as well as end users as needed Support closing of our Macbook leases by configuring, wiping, recording laptop data as required Set up, install, modify, configure, maintain desk hardware in the office Receive offboarded hardware and update workflows as well as management system based on that Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures Work closely with Hootsuite’s global Helpdesk team to identify and resolve issues by following processes Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues Set up, install, and troubleshoot Google Meet Hardware in the office Assist with setting up loaner laptops to AV gear for interviews or smaller company events Keep team documentation updated as processes and stakeholder need change Assist in departmental projects that require IT time and resources Creating tickets and moving tasks through agile workflow as work is completed WHAT YOU’LL NEED: Experience troubleshooting basic to advanced Mac problems Experience troubleshooting Windows OS problems and working knowledge of Dell laptops Experience working with meeting room hardware, AV gear to support meetings Experience working in agile environment a bonus Proven ability to translate technical issues into understandable language for end-

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). Y