Process Analysis Engineer in New York

The Opportunity Enigma has a unique perspective on the businesses that power the U.S. economy and a lot of interesting data to tell those stories. We’re looking for a strong writer and creative thinker to help us turn our data, insights, and expertise into compelling content that builds Enigma’s voice and brings our work to life. You will help develop the ideas behind our content, not just execute against a brief. You’ll identify interesting stories within our data, develop thoughtful long-form pieces and reports, and help build a consistent content engine across Enigma. This is a contract role working closely with our GTM and Marketing teams and partnering with other teams across the company to uncover ideas, insights, and data worth sharing. What You'll Do Develop compelling, data-driven content. Turn Enigma’s proprietary data, research, and internal expertise into engaging reports, articles, thought leadership, and other long-form content. Generate ideas and uncover stories. Proactively identify interesting trends, insights, and angles within our data that can become differentiated content for Enigma. Own the content calendar. Build and manage a thoughtful editorial calendar that balances timely opportunities, larger research pieces, company priorities, and ongoing content. Write and edit across formats. Create clear, credible, and distinctly Enigma content across long-form reports, web, email, social, and other channels. Build a repeatable content engine. Establish an efficient process from idea → research → draft → review → publication, while identifying opportunities to repurpose and extend strong content across channels. We Are Looking for Someone Who Is an exceptional writer and editor, with experience creating polished long-form content, reports, research, or thought leadership. Has experience creating data-driven content for a technology, fintech, or B2B company, including original research or proprietary data reports, and understands how to extend great c

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers in the US market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscripti

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As an Account Executive, Existing Business, you’ll be managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirem