Production Support Sre Analyst in Canada

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input

Want to work in technology at an investment bank? Paid graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user

Toronto, ON Want to work at a multinational investment bank? Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms. What you’ll do: This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence. Provide specialized application support for Capital Markets trading platforms (approx. 60%) Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks Work directly with Front Office business users in a high-pressure trading environment Monitor and support market data feeds and core trading applications Analyze existing systems and liaise with Business and Development teams to drive system improvements Manage user access and entitlements (approx. 20%) Coordinate with internal teams and external vendors (approx. 20%) Participate in weekend work as required for projects, releases, and disaster recovery testing Provide 24x7 on-call support based on assigned shift for end-of-day monitoring Deliver to tight timelines in a fast-paced trading environment What we’re looking for: (must have) Experience working in the financial services industry, ideally within Capital Markets / Futures Strong knowledge of Commodities and Futures products Proven experience supporting large-scale production systems Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks) Experience with tools such as

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Une formation diplômante rémunérée, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mtrois, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mtrois, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 6 semaines à temps plein: Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de complétions de projets et d’affectations de développement logiciel individuel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académie, vous serez supportées tout au long de votre processus. Accédez à des carrières avec des emp

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Une formation diplômante rémunérée, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mtrois, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mtrois, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 6 semaines à temps plein: Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de complétions de projets et d’affectations de développement logiciel individuel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académie, vous serez supportées tout au long de votre processus. Accédez à des carrières avec des emp

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Formation approfondie pour les diplômés, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mthree, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mthree, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne à temps plein, d’une durée de 4 à 8 semaines : Développez vos compétences pratiques avec l’aide de votre instructeur. Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de réalisations de projets et de missions individuelles en développement logiciel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académ

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Formation approfondie pour les diplomes, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mthree, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mthree, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 9 semaines à temps plein: Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de complétions de projets et d’affectations de développement logiciel individuel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académie, vous serez supportées tout au long de votre processus. Accédez à des carrières avec de

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Une formation diplômante rémunérée, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mtrois, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mtrois, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 6 semaines à temps plein: Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de complétions de projets et d’affectations de développement logiciel individuel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académie, vous serez supportées tout au long de votre processus. Accédez à des carrières avec des emp

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We're looking for a Workato/Boomi Integration Engineer to build and support enterprise automation, with a focus on Legal systems integration (CLM, e-signature, matter management, compliance). You'll work across iPaaS, APIs, and AI/agentic tooling (Workato Genie, AI Skills, MCP servers) to connect Legal and other business systems. Responsibilities: Design and build Recipes and process automations across multiple systems, including AI-powered workflows using Workato Genie and MCP servers. Build and support AI Agents (Genies) for Legal and business-process automation, including prompt design and IDP for unstructured Legal content (contracts, filings). Design and manage secure API endpoints (REST/SOAP) and SFTP connections; build ETL/data-sync pipelines across formats (JSON, XML, CSV, EDI). Deploy and manage On-Premises Agents (OPA) for secure, behind-firewall connectivity. Maintain platform environments and security (RBAC, SSO, versioning); monitor jobs and troubleshoot failures. Build employee-facing tools (Workbot/ChatOps, Workflow/AgentX Apps, Slack integrations) with human-in-the-loop steps. Integrate business applications (CRM, HR, Finance, LMS, Legal, Budget & Forecast) via Boomi, with emphasis on Legal, Financial, and Supply Chain integrations. Write and optimize SQL/PL-SQL and custom scripts (Java/Groovy/JavaScript/Python); manage code via Git/GitHub; provide production support and on-call as needed. Partner with Legal, Compliance, and IT stakeholders to gather requirements and translate them into working integrations. Experience: 6–8 years of integration/automation experience, with hands-on Workato and Boomi. 4–6 years building and managing APIs (API Gateway, OAuth/SAML/JWT) and SFTP-based file transfers. 2+ years supporting Legal systems integrations (CLM, e-signature, matter management, c

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are hiring a Machine Learning Engineer to join our ETA team. Our team builds and maintains Lyft's system responsible for estimating/predicting ETAs for every ride request on our platform. ETAs play a critical role in matching decisions, pricing estimates and overall user experience. Low latency, high reliability and high accuracy are paramount for our success. If you are a critical thinker with experience in machine learning workflows and writing reliable code, passionate about solving business problems using data and working in a dynamic, creative, and collaborative environment, we are searching for you. Our technology stack runs on AWS, Kubernetes, Go, Spark, Python and Apache Airflow. In this role, you will work with incredibly passionate and talented colleagues from software engineering, machine learning and data science on building rideshare experiences that delight millions of riders and drivers. Responsibilities: Perform data analysis and build proof-of-concept to explore and compare ML and non-ML solutions Be able to make effective tradeoffs between model accuracy, its productization complexity and runtime performance Develop statistical, machine learning, or optimization models Write production quality code that can scale well to serve millions of requests per day Participate in code reviews, design reviews, production on-call support and incident triaging process. Write well-crafted, well-tested, readable, maintainable code Experience: B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience 3+ years of Machine Learning experience Nice-to-have: Experience with big data processing / distributed data pipelines and tools such as Apache Airflow and Spark Ability to work in distributed teams spread across time zones. (North America and

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Work directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an AV Production Specialist, you will be a critical part of supporting the technical aspects of Figma's internal events. As a member of the broader IT Team, the ideal candidate is an excellent communicator, customer service oriented, highly organized, and can adapt quickly when event schedules or technical needs change on short notice. This role will report directly to the AV Manager. This is a full time role based in our SF Hub. What you'll do at Figma: Coordinate and operate Figma's internal events, including setup, technical checks, and live event support Manage and operate PTZ cameras, microphones, and other AV equipment during live and hybrid events to ensure high production quality Provide real-time technical support to presenters, attendees, and stakeholders during events, with a focus on customer service and professionalism Coordinate with internal stakeholders and our SF Hub Workplace team on event needs during weekly meetings Maintain Event SLO's with AV Manager and collaborate on documentation Troubleshoot issues as they arise in our All Hands space and conference rooms Perform routine conference room sweeps to ensure readiness, cleanliness, and functionality of AV systems Assist in provisioning and configuring new hardware (cameras, microphones, conferencing devices) for office builds and upgrades Maintain an organized inventory of AV equipment and recommend improvements to workflows, documentation, and processes We'd love to hear from you if you have: 2+ years of experience in AV

Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You a