Lead Technical Services Engineer Weekend Shift Consultant in Ireland

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development. MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure. We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week. Cool things you’ll do You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll: Solve customer challenges across architecture, performance, recovery, and security Lead investigations from diagnosis to resolution, providing clear, actionable guidance Partner with Product Management and Engineering to advocate for customers and improve MongoDB Build tools, documentation, and training while mentoring peers and raising technical excellence What you need We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following: 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field Experience running complex, mission-critical production database systems Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS Ability

Come join and lead the Server Ingress Security team, where we are rearchitecting MongoDB Server’s ingress networking to make MongoDB clusters even more secure. This new team is building the Atlas Network Protection layer, a set of performant, security-critical services that harden MongoDB's pre-authentication attack surface and provides the ability to respond rapidly to emergent threats. We are looking for a talented Lead Engineer to join the team and be founding members, where you will play a crucial role in our multi-year roadmap. Our team champions a strong culture of inclusivity, diversity, and collaboration, and lives MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. If you want to lead a fast-growing team that applies security and systems engineering fundamentals to protect a popular database at scale, join us! We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. Candidate Profile 3+ years of experience managing a team of software engineers, including hiring, performance and growth management, compensation planning, and mentoring You have 8+ years of experience building production-quality systems software with large backend/compiled codebases, ideally in Rust. Bonus points for experience with performance profiling, network protocols, TLS, and connection management You have strong technical judgment that you use to effectively guide engineering decisions in security-sensitive or networking-adjacent domains You put the customer first and don't hesitate to cross team boundaries in search of the right solution Solid experience in designing, writing, testing, maintaining, and operating mission-critical software systems Bonus points Professional or advanced academic expertise in the domains of security or networking You enjoy coaching, career development, and creating growth opportunities to help your

Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace. We are looking for a Lead with strong technical leadership experience as well as technical depth who is looking to collaborate closely with Cloud Operations Engineering Management in building and maintaining a high-performing team that delivers high quality outcomes while fostering psychological safety and professional growth. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Core responsibilities Team leadership: partner with and assist COE Management with the tasks of providing ongoing technical feedback to engineers, support their growth and creating an inclusive team environment Execution and delivery: play a key role in guiding team members through project deliverables ensuring high quality outcomes while also assisting in meeting or resetting timelines when required Time management: between assisting team members with day to day tasks ranging from incident to project management Cross-functional collaboration: work closely with Product, Technical Services and R&D to surface team’s pain points and drive alignment with the goal of providing an excellent user experience to the end customer Coordinate with Lead counterparts within Cloud Operations as well as Technical Services to ensure our uptime guarantees to the MongoDB Atlas customer base Assist and collaborate with the team on scoping, designing, deploying and ongoing maintenance of systems that focus on reducing mean time to resolve customer incidents Detec

MongoDB is seeking an Engineering Manager to join the Atlas Organization. The organization is responsible for building MongoDB Atlas, our database-as-a-service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. The Atlas Data Federation & Archiving team is an engineering team responsible for the Atlas capabilities that allow customers to move data from hot to cold storage and run federated queries over that data. The team builds Atlas Data Federation, a distributed query engine that lets users query data across Atlas Clusters and cloud object storage through a unified service. The team also builds Atlas Online Archive which allows customers to move data from Atlas Clusters into fully managed cloud object storage while preserving a seamless query experience across hot and cold datasets. We are forming a new Atlas Data Federation & Archiving team in the Dublin area. The Engineering Manager who fills this position will be pivotal in growing that team. We are looking to speak to candidates who are based in Cork and would like a hybrid or in-office working model. What you’ll do Lead a team of motivated individual contributors who are eager to learn and grow Contribute to the code, design, and architecture of the systems your team develops Work with stakeholders throughout MongoDB to build our roadmap and product offerings Work with customers and support engineers to fix issues and become part of our on-call rotation Collaborate with team members to develop our codebase, best practices, and design principles Foster an inclusive and respectful work environment according to MongoDB's Core Values We’re looking for someone who Has at least 6 years of professi

MongoDB is seeking an Engineering Manager to join the Atlas Organization. The organization is responsible for building MongoDB Atlas, our database-as-a-service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. The Atlas Data Federation & Archiving team is an engineering team responsible for the Atlas capabilities that allow customers to move data from hot to cold storage and run federated queries over that data. The team builds Atlas Data Federation, a distributed query engine that lets users query data across Atlas Clusters and cloud object storage through a unified service. The team also builds Atlas Online Archive which allows customers to move data from Atlas Clusters into fully managed cloud object storage while preserving a seamless query experience across hot and cold datasets. We are forming a new Atlas Data Federation & Archiving team in the Dublin area. The Engineering Manager who fills this position will be pivotal in growing that team. We are looking to speak to candidates who are based in Dublin and would like a hybrid or in-office working model. What you’ll do Lead a team of motivated individual contributors who are eager to learn and grow Contribute to the code, design, and architecture of the systems your team develops Work with stakeholders throughout MongoDB to build our roadmap and product offerings Work with customers and support engineers to fix issues and become part of our on-call rotation Collaborate with team members to develop our codebase, best practices, and design principles Foster an inclusive and respectful work environment according to MongoDB's Core Values We’re looking for someone who Has at least 6 years of profes

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. Contribute to our technical architecture as we grow. We scale to service requests from all our cus

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. What will I be doing? Lead end-to-end deploymen

About the company OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this. About the role We are looking for a Sales Engineering leader to be responsible for overseeing all technical aspects of the OpenAI sales process ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models and technology. We are looking for a technical leader who represents the voice of the customer, aligning our customer-facing technical teams around a unified and exceptional experience across the customer lifecycle. You will be crucial to the success of our GTM strategy and will have a significant influence in shaping the direction of our technology and those who adopt it. Your responsibilities will encompass overseeing all technical aspects of the sales process for our Digital Natives segment. This includes not only the pre-sales activities but also at times the post-sales technical support ensuring a cohesive and outstanding experience for our clients. Your teams of Solutions Engineers will rely on your leadership to guide them in delivering exceptional service and technical expertise. You will work closely with Sales, Customer Engagement, Security, and Product teams. In this role, you will: Help craft and continuously refine the strategic vision for OpenAI's Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele. Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability. Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies. Act as the escalation technical contact for key clients

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We're building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin's AI platform and AI agent. As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin's AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact. This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You’ll own an important area of Fin's AI platf

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 About ClickUp ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. Our customers rely on ClickUp to simplify complexity, move faster, and build better operating systems for work across teams. The Role We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management. You’ll help customers move from fragmented processes to scalable ways of working in ClickUp. That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform. What You’ll Do Lead strategic implementations and customer transformations Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization. Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp. Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units. Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down. Drive adoption, value realization, and account health Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps. Translat

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Position overview GitLab is looking for a strategic, commercially minded, and operationally rigorous Director of Customer Success to lead our EMEA Customer Success Management & Architecture (CSMA) and Customer Success Engineering (CSE) organizations. This leader will own the regional customer-success operating model across relationship management, adoption architecture, technical enablement, customer health, and outcome realization. The role brings together the strengths of CSMA and CSE so customers can move from implementation to adoption, measurable business outcomes, expansion, and renewal with a consistent experience. You

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our Helpdesk brings together the tools modern support teams need to deliver fast, effective service: an omnichannel inbox, AI-powered ticketing, real-time assistance from Copilot, automation, and Fin AI Agent. We are building a single system where human and AI agents can work together seamlessly, with the context and intelligence to resolve increasingly complex customer issues. What’s the opportunity? The AI Helpdesk is a major next step in the evolution of Intercom’s core product. We are shaping an AI-first Helpdesk that helps support teams work more efficiently, resolve more conversations, and deliver consistently excellent customer experiences. This role sits in a high-impact product organisation where the product vision and technical direction are continuing to evolve. You’ll lead an engineering team working closely with Product, Design, Customer Support, and AI/ML partners to tur

About the Team The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operations, support conference rooms and events, manage vendors and assets, and continuously improve systems, documentation, and workflows to strengthen the employee experience as OpenAI grows. About the Role As the EMEA Regional IT Support Lead based in Dublin, you will be the senior onsite IT owner for the Dublin office while serving as the regional lead for IT support across EMEA. You will combine high-quality hands-on support with regional coordination, operational leadership, and process improvement. Your scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones. We are looking for someone who is customer-focused, technically strong, and able to operate independently in a fast-moving environment. You should bring strong judgment, clear communication, and the ability to turn ambiguous operational needs into reliable systems that improve the employee experience. This role is the onsite IT lead in our Dublin office, serves as the regional lead for EMEA IT support, requires 5 days in office per week, and offers relocation assistance to new employees. This role is based in our Dublin office. In this role, you will: Own EMEA IT Support: Take end-to-end ownership of the regional support experience, from prioritizing needs and resolving escalations to addressing systemic gaps and driving improvements. Lead EMEA Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across EMEA. Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workf

About the Team The Applied AI Engineering team is responsible for helping developers and enterprises safely and effectively deploy OpenAI technologies in production. We act as trusted technical advisors and thought partners for customers, working side by side with their teams to identify high-value use cases, design practical architectures, and move from prototype to durable deployment. Cybersecurity is one of the most urgent domains where AI can help. Security teams are under pressure to reason across code, logs, infrastructure, tickets, alerts, and vulnerability data faster than ever. As frontier models become more capable, organizations need deep technical guidance on how to evaluate, validate, and safely deploy AI systems in security-critical workflows. About the Role We are looking for a Cybersecurity Applied AI Engineer to partner with customers and help them apply OpenAI models, APIs, Codex, and agentic workflows to real cybersecurity use cases. You will work with CISOs, security executives, application security leaders, SOC teams, security engineering teams, and hands-on practitioners to identify where AI can create measurable security outcomes. This is a customer-facing technical role for someone who can move fluidly between executive strategy, practitioner-level cyber depth, and hands-on solution design. You will help customers evaluate and deploy workflows such as secure code review, vulnerability triage, threat modeling, remediation, SOC and incident response workflows, detection engineering, cloud security, GRC automation, and security validation. You will collaborate closely with Sales, Solutions Engineering, Product, Engineering, Research, and Security to turn customer needs into safe deployment patterns, reusable field assets, and product feedback. This role is based in our Dublin Office. We offer relocation support to new employees. In this role, you will: Deeply embed with strategic customers as the technical lead for AI-enabled cybersecurity workf

MongoDB is seeking an Engineering Manager to join the Atlas Growth Team. The team is responsible for improving and creating new features for MongoDB Atlas, our developer data platform that accounts for 65% of the company’s revenue. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. The Atlas Growth team focuses on improving the customer experience via new product experiences and refinements to existing user flows. The team works closely with cross-functional partners, as well as other MongoDB engineering teams to bring new visions to life. We are constantly challenged to design features such as new onboarding flows, monetization improvements, and advanced cluster management tools for our large B2B customer base. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What You’ll Do Manage a team of engineers to design, build and test new features for MongoDB Atlas Contribute to and lead complex technical projects Work with cross-functional stakeholders to design the team's roadmap, defining delivery dates that balance technical feasibility with the pace of the market Work closely with product, design and analytics teams, considering the user’s perspective while building technical solutions Collaborate with team members to develop our codebase, best practices, and design principles Learn from and mentor an impassioned array of team members We’re Looking for Someone Who Has at least 5 years of professional software development experience Has at least 2 years of people management experience Is skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Is comfortable working across the stack of a modern web application (e.g. React, TypeScript, React Testing Library) Has experience with at least one major cloud provider technology (AWS, Azure, GCP) Has a deep understanding of product analytics Has experience with A/B testing and