Onboarding Specialist in Dublin

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals. You’ll be an integral part of the Sales team, working both pre and post-sales to ensure technical fit and create innovative solutions for our customers. Your attention to detail, focused on customer needs, will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback. This role will be based from our London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Solutions Engineer at Vanta: Own the technical relationship with our commercial prospects/customers Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape. Listen carefully to prospects and clients to provide market feedback to the product team and help prioritise functionality needed to drive sales opportunities Support customers thought their trial process with Vanta Build product examples, documentation, and other critical resources for our customers Cultivate an environment of teamwork, openness, creativity, and continuous improvement Creatively identify and help drive new programs to improve the pre to post-sales transition How to be successful in this role: Must be able to work in our London office 3 days a week (Tuesday, Wednesday

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is based in our Dublin office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ ye

About the Team The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operations, support conference rooms and events, manage vendors and assets, and continuously improve systems, documentation, and workflows to strengthen the employee experience as OpenAI grows. About the Role As the EMEA Regional IT Support Lead based in Dublin, you will be the senior onsite IT owner for the Dublin office while serving as the regional lead for IT support across EMEA. You will combine high-quality hands-on support with regional coordination, operational leadership, and process improvement. Your scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones. We are looking for someone who is customer-focused, technically strong, and able to operate independently in a fast-moving environment. You should bring strong judgment, clear communication, and the ability to turn ambiguous operational needs into reliable systems that improve the employee experience. This role is the onsite IT lead in our Dublin office, serves as the regional lead for EMEA IT support, requires 5 days in office per week, and offers relocation assistance to new employees. This role is based in our Dublin office. In this role, you will: Own EMEA IT Support: Take end-to-end ownership of the regional support experience, from prioritizing needs and resolving escalations to addressing systemic gaps and driving improvements. Lead EMEA Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across EMEA. Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workf

About the team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. In support of that mission, the ChatGPT Ads team is building advertising products that help businesses reach customers in useful, trusted, and responsible ways. The Ads Strategy, Planning, and Operations team is responsible for building the operating foundation for OpenAI’s advertising business: GTM systems, segmentation, coverage, planning, forecasting, business rhythms, sales programs, incentives, and scalable execution across advertisers, agencies, partners, resellers, and internal teams. This team sits at the intersection of Sales, Product, Engineering, Finance, Legal, Policy, Marketing, Partnerships, and Customer Success. About the role We’re looking for a Reseller & Ecosystem Programs Lead to build the ChatGPT Ads reseller program from the ground up and design ecosystem programs that accelerate advertiser adoption, partner productivity, and revenue growth. This role will define how OpenAI works with resellers and ecosystem partners across the Ads business: who we partner with, what motions they own, how they are enabled, how performance is measured, and how incentives should work. The ideal candidate has built reseller, channel, partner, or ecosystem programs in digital advertising, media, adtech, marketplace, or platform businesses and knows how to balance growth, control, customer experience, and platform integrity. In this role, you’ll: Design and build the ChatGPT Ads reseller program, including partner segmentation, eligibility criteria, commercial model, operating model, onboarding, governance, and performance management. Define the role of resellers and ecosystem partners across customer acquisition, activation, spend growth, market expansion, support, and scaled coverage. Develop partner coverage and engagement models across advertisers, agencies, resellers, outsourced sellers, and other ecosystem participants. Partner with Sales, Partnership

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers Proactively build relationships with customers to achieve loyalty and advocacy within their organization Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) Own and project manage the on-boarding process for new customers Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: Customer-centric with 3+ years in a Customer Success or Account Management role Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts Knowledgeable in working with Fortune 1000 companies and global brands across all industries A strong communicator with exceptional attention to detail