Staff Software Engineer Developer Productivity Async in Dublin

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We're building a new function at Fin: AI Product Management. For over a decade, Fin has invested in in-house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we’re expanding this team with product managers who will define the future of Fin's AI platform and AI agent. As a Staff AI Product Manager, you’ll shape the vision, strategy, and roadmap for core AI systems that power Fin and Fin's AI features. You’ll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact. This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You’ll own an important area of Fin's AI platf

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Developer Productivity group is responsible for making Stripe’s developers happy and productive. We work on tools, processes, and code refactoring to accelerate Stripe engineering as Stripe scales. We’re looking for people with an interest in building the tools to improve the day to day experience of Engineers in Stripe. The ideal candidate will have a passion for solving developer experience problems, and a pragmatic ability to ship results iteratively—powered by a mix of technical expertise across some or all of: language processing tools; version control systems; build systems; and distributed systems engineering. You’ll be working on a mix of engineer-facing systems, CI infrastructure platforms, and big-data engineering. What you’ll do We have a ton of important work to do, which is why we’re hiring! Our active projects change all the time, but here are a few examples of recent projects so you can get an idea of the types of work we do: Build and manage systems to handle CI at massive scale—including batching, speculative stacking, merge-race inhibition, and more. Build and manage systems to handle our enormous CI test suite–identifying and managing flaky tests, assessing and reproducing flakiness, and optimizing for test effectiveness. Enhance our CI systems for reliability, including adaptive response to available capacity, resilience and self-recovery from outages, and highly-leveraged observability. Detect and isolate code breaka