Content Analyst in Pune

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview The Multimedia Services team is looking for a Senior Enterprise Operations Engineer to join the team in Pune, India. The role is focused on lifecycle refresh, transformational initiatives, events support, and service delivery as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Operations Manager: • Participate in the planning and implementation of strategic refresh projects within the region o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation • Be the product owner for an audio-visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage) • Lead resolution and problem management for video

We are expanding our agentic AI capability and are looking for an AI Engineer to join the team. You will work alongside senior engineers to build and maintain AI systems — contributing to agentic pipelines, retrieval infrastructure, and the integrations that tie these systems together. This is a hands-on implementation role with real ownership of components. You will grow your skills in a fast-moving AI practice, working on production systems that directly affect client outcomes. What This Involves: Build and maintain agentic pipelines and workflows under the guidance of senior engineers: tool use, orchestration, and multi-step reasoning. Implement and tune RAG pipelines — including embedding, chunking strategies, vector retrieval, and retrieval evaluation. Contribute to memory and context layer components: integrating vector databases, supporting knowledge graph pipelines, and helping maintain state management across agentic systems. Write clean, well-tested Python code and participate in code reviews. Debug and improve existing AI systems based on evaluation results and production feedback. Collaborate with data engineers and domain experts to integrate AI components with upstream data sources and downstream applications. Document implementations clearly and contribute to shared internal tooling. Requirements: 2–4 years of software or ML engineering experience, with at least 1 year working with LLMs or AI systems in a professional setting. Working knowledge of LLM APIs (OpenAI, Anthropic, or similar) and at least one agentic or RAG framework (LangChain, LlamaIndex, or equivalent). Solid Python skills and comfort with software engineering basics: version control, testing, REST APIs. Familiarity with vector databases or embedding-based search. Curiosity about agentic AI — you follow developments in the space and are eager to apply new techniques. Excellent communication and collaboration skills — comfortable working across cross-functional and client-facing te

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Responsibilities: Design and develop control‑plane and system services for a firewall platform, operating above the networking dataplane (OSI Layer 3+). Build and maintain management interfaces and APIs , including configuration frameworks, CLI, secure access (SSH), logging, and diagnostics. Implement security services such as authentication (SAML), guest access, SSL/TLS handling, and certificate lifecycle management . Develop embedded services for content filtering , including URL categorization, reputation, and rating systems, along with SNMP/telemetry support. Lead efforts in licensing systems , vulnerability remediation, and secure architecture in collaboration with cross‑functional teams. Requirements: 8+ years of experience in C/C++ systems development for embedded platforms, security appliances, or network operating systems. Strong hands‑on expertise with configuration frameworks, service APIs, CLI development, logging systems, and secure remote access (SSH) . Solid understanding of L3–L7 networking and security concepts , including SSL/TLS, au