Duty Manager in Bengaluru

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Manager On Duty within Everpure’s Global Technical Support organization, you will serve as the critical mission commander orchestrating real-time resolution for enterprise-level operational incidents. Acting as the ultimate bridge between global customers, account management teams, and internal engineering resources, your goal is to safeguard business continuity and de-escalate high-priority customer emergencies. You will drive operational stability across shift handoffs, direct cross-functional resource allocation during active incidents, and champion systemic improvements across the customer experience landscape. WHAT YOU'LL DO Lead Live Crisis & Incident Escalations: Direct real-time triage, cross-functional resource allocation, and technical alignment between engineering, customer support, and sales leadership during critical incident escalations to accelerate resolution times for high-value accounts. Bridge Global Shift Hand-offs: Coordinate continuous 24/7 engagement models across international time zones with fellow Managers On Duty, ensuring seamless tracking, transfer, and execution of commitments for critical customer accounts. Drive Root Cause & Accountability Commitments: Oversee post-escalation deliverables—including technical root cause analyses (RCA) and executive follow-up meetings—to restore operational confidence and reinforce long-term partner trust. Transform Trend Insights into Op

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As an Application Engineer for AI Automation , you will be at the clinical edge of our intelligence layer. This isn't just about writing code; it's about architecting the nervous system of our automated enterprise. You will bridge the gap between heavy-duty enterprise platforms (Salesforce, Zuora, ServiceNow) and the next generation of Agentic AI. Your primary mission will be building high-performance Model Context Protocol (MCP) servers that allow AI agents to interact deeply with complex business logic—specifically within the Salesforce ecosystem (Quote, Opportunity, and Renewal services). You’ll move from building RAG-based retrieval to orchestrating Agent-to-Agent communication , creating a seamless autonomous workflow across our tech stack. Key Responsibilities Architect MCP Servers: Design and implement robust MCP servers to expose Salesforce services (Quote, Opportunity, Renewal) and other core platforms to AI agents. Data Model Synthesis: Rapidly decompose the data models of enterprise applications like Zuora, Salesforce, and ServiceNow to build effective schemas for AI interaction. Build AI Pipelines: Develop and optimize Retrieval-Augmented Generation (RAG) workflows and AI agents that can execute complex tasks with minimal human intervention. Agentic Orchestration: Lead the transition from simple chatbots to Agentic AI , focusing on multi-agent collaboration and autonomous "Agent-to-Agent" communication. Integra