About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Flexport is establishing its operations in the Philippines — and we're looking for a strong leader to build and run our air gateway operations in Manila. As Manager, Air Operations, you'll lead a team of operations specialists to manage end-to-end air freight shipments, ensuring cargo moves smoothly, efficiently, and on time. This is a high-impact role for an experienced operator ready to shape how Flexport delivers world-class air freight from the ground up. What You'll Do Lead, coach, and develop a team of air operations specialists, fostering a culture of performance, accountability, and continuous improvement Act as the primary escalation point for operational issues, ensuring fast and effective resolution Set clear expectations, support team growth, and help individuals perform at their best Oversee the full air shipment lifecycle from booking and pickup through to airline handover and final delivery Ensure all activities comply with Flexport's standards, local regulations, and international shipping requirements Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs Build and maintai
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Role overview
Job description
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
Flexport is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.
What You'll Do
Shipment Execution
- Manage end-to-end air export and import shipments, from booking through to final delivery
- Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs
- Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness
- Submit AMS filings and EDI transmissions (FHL/FWB) as required
- Ensure all activities comply with international shipping regulations, company policies, and customer SOPs
Billing & Documentation
- Issue invoices to clients and agents promptly and accurately
- Review and confirm incoming subcontractor invoices within agreed timelines
Customer Service
- Respond to customer requests, advices, and claims with timely, professional communication
- Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests
- Deliver first-class service across every touchpoint — email, phone, and system
Data & Systems
- Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
- Handle customer statistics, reports, and system-related requests
Team & Continuous Improvement
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- Collaborate with account management and customs teams for smooth end-to-end operations
- Flag irregularities and escalate issues to senior staff when needed
- Identify process improvement opportunities and support teammates as the team grows
What You'll Bring
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field
- Minimum 2 years of experience in air operations or a related freight forwarding/logistics role
- Professional proficiency in English, written and spoken
- Detail-oriented and structured, with a strong eagerness to learn
- Tech-savvy with a genuine curiosity for new platforms, tools, and systems
- Customer-first mindset — responsive, professional, and solution-oriented
What they are looking for
Skills & requirements
Hiring company
Flexport
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