About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Dialpad is redefining business communications through agentic AI, and this role sits at the center of that transformation. Reporting directly to the Chief Revenue Officer, the Vice President of AI Transformation will build and lead Dialpad's global specialist sales organization responsible for driving adoption and reve
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Role overview
Job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health’s unrivaled presence in local communities and their pharmacy benefits management capabilities, we’re joining members on their path to better health and transforming the health care landscape in new and exciting ways every day.
Aetna is recruiting for an AVP, Chief Medicare Officer who has Medicare market specific P&L accountability for the IVL/DSNP products in Georgia, Alabama, Mississippi, Louisiana, and Arkansas, supporting Sales and customer experience agendas in market as well as Go-To Market planning and acquisition cost. This position is the leader for market performance, cost structure and local execution of medical costs management, compliance, and revenue integrity efforts for all Medicare Advantage products (inclusive of collaborating with the Employer Group team for EGWP products to achieve sales and client satisfaction goals) in collaboration with corporate teams. The Chief Medicare Officer will drive local product strategy and local market intelligence, be responsible for achieving target market position, market share growth, and drive cost structure reduction (SAIs) in collaboration with Medicare segment leadership, the market medical teams, Network Management teams and other related teams.
Key Responsibilities
- Drive the Medicare business’s short- and long-term growth, profitability, and overall market performance.
- Lead the implementation of new contracts, programs, and services, including bid and grant proposal development.
- Accountable for Medicare plan financial performance, budget achievement, and profit and loss results.
- Provide strategic leadership to senior functional leaders across operations, sales, marketing, provider relations, network development, utilization management, quality (STARS/HEDIS), and revenue integrity.
- Ensure alignment and integration across business functions and corporate partners to achieve strategic and operational goals.
- Lead the development, implementation, and maintenance of policies and procedures to ensure compliance with all state and federal regulations.
- Oversee plan readiness and performance for state and federal audits.
- Direct and coordinate Medicare business operations and organizational activities across the health plan.
- Monitor financial performance, manage budgets, and implement corrective actions as needed.
- Build, lead, and develop high-performing teams, including managers, while fostering accountability, engagement, and talent development.
- Partner across the organization to drive strategic initiatives, remove barriers, and elevate key decisions to executive leadership.
- Develop and execute sustainable growth strategies that deliver long-term profitability.
- Collaborate with Medicare segment partners to support monthly performance reviews, bid execution, and other Medicare Advantage operational requirements.
Required Qualifications
The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant interaction with all the business leaders. The candidate will be expected to have the following key attributes:
- 10+ years of leadership experience managing Medicare Advantage within a Medicare Advantage Organization (MAO).
- Deep understanding of Medicare Advantage operations, strategy, and market dynamics.
- Strong P&L management experience with a demonstrated focus on financial performance and growth.
- Knowledge of insurance regulatory, compliance, and contractual requirements.
- Experience with value-based and risk-based provider contracting models.
- Proven ability to build relationships and collaborate effectively with internal and external stakeholders across a matrixed organization.
- Strong strategic thinking, problem-solving, and facilitative leadership skills.
- Demonstrated success leading, developing, and coaching high-performing teams, including people leaders.
- Ability to influence, engage, and drive results through cross-functional partnerships and executive-level collaboration.
- Understanding of the Medicare Advantage competitive landscape and market trends.
- Must reside in the Southeast and be able to travel within the market as needed.
- Hybrid work arrangement requiring three days per week in the office and residence within 25 miles of an Aetna office location.
Education
Bachelor’s degree required in Business, Healthcare Administration, or a related field; equivalent relevant experience will also be considered.
Pay Range
The typical pay range for this role is:
$157,800.00 - $363,936.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
What they are looking for
Skills & requirements
Qualification
Bachelor’s degree required in Business, Healthcare Administration, or a related field; equivalent relevant experience will also be considered
Hiring company
Cvshealth
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