What we’re doing isn’t easy, but nothing worth doing ever is. We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out current and future generations of humanoid robots. Field-based · ~75% travel · Preference for candidates near a major airport About the Role The Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets. You are both the executive relationship owner and the operator behind the numbers: you run leadership check-ins and quarterly business reviews, translate utilization data into a clear story about value delivered, and drive the projects that resolve issues and lift site performance. Priorities shift, sites behave differently, and the playbook is still being written. The CSMs who thrive here make good decisions with incomplete information and move fast without losing rigor. What You'll Be Doing Own executive relationships and the value narrative Serve as the trusted executive contact for each hospital — C-suite sponsors, nursing leadership, and operational stakeholders. Lead recurring leadership check-ins and quarterly business reviews: set the agenda, build the deck, present performance against goals, and close with documented decisions, owners, and next steps. Communicate Moxi's value in each stakeholder's terms — clinical hours returned, delivery volume, staff satisfaction, cost avoidance — continuously, not just at renewal. Use data to drive better outcomes Monitor utilization, adoption, and reliability data across your territory; know each site's baseline, trends, and outliers. Diagnose why a site underperforms, run the intervention, and measure whether it worked. Set and track site-level performance targets with partners, and report on progress h
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Role overview
Job description
POSITION SUMMARY: Assists in analyzing specimens and maintains equipment in good operating condition. PRIMARY RESPONSIBILITIES: • Assist in testing of patient samples according to standard operating procedure. •Meet expected performance metrics within role as applicable. • Responsible for maintaining updated understanding and knowledge of methods performed in the lab • Provide guidance for new team members. • Follows GLP (good laboratory practice): maintain clean and organized workspace • Completes training and other deadlines on time. • Recognizes, escalates, and troubleshoot equipment malfunctions and common processing errors according to the laboratory’s standard operating procedures • Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor • Communicates with team and other departments on various platforms (including via e-mail) • Provides feedback on d
…What they are looking for
Skills & requirements
Qualification
BS/BA in a biological science or a related field • 0-2 years of industry-related experience KNOWLEDGE, SKILLS, AND ABILITIES: • Excellent interpersonal, communication, computer, and technical skills • Excellent oral and written communication skills • Word processing and data management • Ability to work well in a group Must be able to discern color visually [or be able to evaluate cellular morphology when applicable] and pass applicable screening assessment OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take prid
Department · Signatera CLIA
Hiring company
Natera
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