At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you an experienced HR technology leader passionate about operational excellence, workforce technology strategy, and delivering exceptional employee experiences? Freddie Mac is seeking a Workforce Technology Operations Manager to lead the team responsible for the technology operations, workforce data, governance, and service delivery that support critical workforce programs across the enterprise. In this leadership role, you will oversee the reliability, security, and performance of workforce technology services while driving continuous improvement, managing operational risk, and enabling scalable solutions that support business priorities and employee outcomes. Our Impact: We enable the technology, data, and operational capabilities that support Freddie Mac's workforce and employee experience. Through strong governance, reliable service delivery, and trusted workforce data, we help ensure workforce technology solutions operate securely, efficiently, and effectively across the enterprise. Partnering across HR, Technology, Risk, and business teams, we drive operational excellence, strengthen controls, improve employee experiences, and deliver technology solutions that support organizational success. Your Impact: In this role, you will: Lead and develop a team responsible for workforce technology operations, security administration, workforce data governance, and service delivery. Manage the production operations of workforce technology applications, including platform reliability, integrations, releases, issue resolution, and ongoing support.
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At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
Are you looking for a fast-paced, influential position handling a broad range of employee relations matters including coaching and counseling all levels of employees? We are searching for an experienced and talented Employee Relations Professional to join this highly collaborative Employee Relations Advisor Team.
Our Impact:
The Employee Relations Advisor Team is responsible for handling a broad range of employment law and employee relations matters, including the resolution of employment allegations and complaints to ensure fairness, consistency, legal compliance, and mitigate corporate risk.
Your Impact:
- Lead end-to-end management of complex employee relations cases, conducting in-depth analyses to ensure fair, consistent, and compliant outcomes aligned with company policies and regulatory requirements
- Exercise sound judgment and decision-making authority, leveraging policy and past practice, to assess risk, determine appropriate resolutions, and advise on sensitive or high-impact employee matters with limited oversight
- Serve as a trusted advisor to HR Business Partners, managers, and business leaders, providing guidance on employee relations issues including performance management, workplace conduct, and policy application
- Develop clear, comprehensive employee relations case documentation and case summaries, ensuring accuracy, defensibility, and adherence to confidentiality and audit standards
- Analyze case trends and emerging risks to inform proactive strategies, strengthen manager capability, and enhance the effectiveness of employee relations programs and practices
- Track case volume, outcomes, and themes. Analyze trends to identify systemic workforce issues. Prepare reports and recommendations for HR and leadership, as needed.
- Support operational functions such as manage case tracking systems and documentation repositories. Coordinate ER intake processes and workflows. Support audit readiness and records management.
Qualifications:
- At least 2 to 4 years of experience in employee relations or HR advisory roles.
- Strong working knowledge of employee relations practices, employment law, and workplace investigation methodologies, with the ability to apply them to complex and ambiguous situations
- Demonstrated ability to independently manage complex, sensitive cases and exercise sound judgment in assessing risk and recommending appropriate actions
- Strong consulting, influencing, and interpersonal skills, with the ability to build credibility and partner effectively with leaders and cross-functional stakeholders
- Excellent analytical, organizational, and communication skills, with the ability to synthesize information, manage competing priorities, and produce high-quality documentation
Keys to Success in this Role:
- Ability to work well under pressure and manage multiple matters in a timely manner
- Ability to influence all levels of management with limited authority
- Collaborative and collegial in working with others
- Ability to navigate complex, nuanced cases leveraging subject matter expertise and sound judgement
- Proactive identification of employee relations issues and risks
- High emotional intelligence
- Strong networking and relationship building skills
- Creative problem solving
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full timeFLSA Status:Non-ExemptFreddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $81,000 - $121,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.What they are looking for
Skills & requirements
Qualification
At least 2 to 4 years of experience in employee relations or HR advisory roles
Hiring company
Freddiemac
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