Engineering Manager, AI Models Infrastructure

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group . The AI Models Infrastructure team builds and operates the foundational infrastructure th

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We're looking for an Engineering Manager to lead our Deployment Engineering team in EMEA. This isn't a typical management role — we need someone who leads from the front, gets their hands dirty, and drives impact. You'll manage a team of Forward Deployed Engineers who are on the front lines of deploying Cohere's North platform into customer environments. You should be ready to be a force to be reckoned with. Location: UK (can be remote but based in UK) What You'll Do Lead and mentor a team of Forward Deployed Engineers across EMEA Drive end-to-end deployment of North in private cloud and on-premises environments Take ownership of customer success from technical implementation through delivery Collaborate closely with Product, Engineering, and Sales to shape how we deliver AI to enterprises Mentor your team on cloud infrastructure, Kubernetes, and enterprise-grade deployments Optimize performance for OpenSearch, databases, and other K8s services Define scaling guidelines for GPU and CPU compute resources Build processes & technology that scales — we're growing fast. What We're Looking For 5+ years of experience

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! We're looking for an Engineering Manager to lead our Deployment Engineering team. This isn't a typical management role — we need someone who leads from the front, gets their hands dirty, and drives impact. You'll manage a team of Forward Deployed Engineers who are on the front lines of deploying Cohere's North platform into customer environments. You should be ready to be a force to be reckoned with. Location: North America (remote-first) What You'll Do Lead and mentor a team of Forward Deployed Engineers Drive end-to-end deployment of North in private cloud and on-premises environments Take ownership of customer success from technical implementation through delivery Collaborate closely with Product, Engineering, and Sales to shape how we deliver AI to enterprises Mentor your team on cloud infrastructure, Kubernetes, and enterprise-grade deployments Optimize performance for OpenSearch, databases, and other K8s services Define scaling guidelines for GPU and CPU compute resources Build processes & technology that scales — we're growing fast. What We're Looking For 5+ years of experience in software engineering with demonstrate

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this team? The GPU Clusters team builds and operates the superclusters that train Cohere’s frontier models. We sit at the intersection of hardware, distributed systems, and AI research. We work with cloud providers, researchers, and other infrastructure teams on problems few companies get to take on. As an Engineering Manager, you’ll lead a team of engineers who care deeply about GPU infrastructure. You’ll set technical direction, grow people, and help the company scale a rapidly growing compute footprint. As an Engineering Manager, you will: Hire, mentor, and grow a team of GPU infrastructure engineers , including performance, career development, and technical guidance on hard infrastructure problems Own the technical roadmap for the fleet: how we deploy, operate, and scale Kubernetes clusters, including workload scheduling, hardware fault detection, and performance Partner with researchers and ML engineers so the training and inference stack works well on new GPU architectures Work with cross-functional stakeholders such as Capacity, Finance, Legal, Security, and other infrastructure teams on planning, cost, compliance, an

About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. Role Overview As a Forward Deployed AI Engineering Manager on our Enterprise team, you'll be the technical bridge between Scale AI's cutting-edge AI capabilities and our most strategic customers. You'll work with enterprise clients to understand their unique challenges, lead a team that architects specific AI solutions, and ensure successful deployment and adoption of AI systems in production environments. This is a Management role that combines deep engineering and AI expertise, leading a team, and working on customer-facing problems. You'll work directly with customer engineering teams to integrate AI into their critical workflows. Key Responsibilities Customer Integration & Deployment Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs) Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows Deploy and configure AI models and agents within customer security and compliance boundaries AI Agent Development Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation Architect multi-agent systems that orchestrate between different models, tools, and data sources Implement evaluation frameworks to measure agent performance and iterate toward business objectives Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement Prompt Engineeri

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview: As Engineering Manager for our verticals application team, you'll lead a team of engineers building full-stack applications, backend and frontend, that bring AI into critical sectors, starting with the Pharmaceutical industry and expanding into areas like finance and healthcare over time. You'll own the application and user-experience layer, partnering closely with the ML engineering teams who build the underlying data and agent infrastructure. Day to day, that means working with product managers, designers, and ML engineers to ship best-in-class applications, while hiring, mentoring, and growing your team. We're looking for someone who has built AI-first products deeply integrated with agentic systems, and who can deliver secure systems that users can trust in high-stakes environments. Our pace is startup-fast, but the bar is enterprise-high: these applications must be reliable, observable, safe, and auditable from day one. Key Responsibilities: Lead and manage backend and frontend engineers, fostering collaboration and ensuring predictable delivery Act as the primary interface between Product and Engineering tea