ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages , events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Do you see operations as the foundation that makes every great guest experience possible? Are you the person who spots the process that is slowing the team down and fixing it before it becomes a pattern? We are looking for a Front of House Operations Manager who combines operational precision with genuine hospitality instinct. Someone who can manage systems, workflows, and staffing while never losing sight of the fact that it all exists to serve the guest. Efficiency and experience are not in conflict. In your hands, they reinforce each other. If you believe great operations are what make great hospitality repeatable, this is the role for you. THE ROLE The Front of House Operations Manager leads both the Guest Services and Food & Beverage teams in delivering best-in-class service and hospitality across the entire front of house . This is a merged leadership role responsible for two of the most guest-facing parts of the Topgolf experience. <span
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Role overview
Job description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.
WHAT WE’RE SEEKING
Are you a seller who thrives in a fast-moving, high-volume environment? Do you take pride in owning your pipeline, prospecting with consistency, and delivering an experience that turns a first-time client into a repeat one? Are you the kind of person who does the work without being told twice?
We're looking for an Event Sales Manager who owns the full sales cycle from first inquiry to executed event. Someone who brings energy to every touchpoint, stays disciplined in their outreach, and works closely with operations to deliver events that exceed expectations.
If you're ready to build a book of business and grow with one of the most recognizable brands in sports entertainment — this is where you do it.
THE ROLE
The Event Sales Manager drives revenue growth by owning the full sales cycle across inbound leads and outbound business development. This role is focused on pipeline growth, account conversion, and delivering high-quality client experiences that keep guests coming back.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.
WHAT YOU WILL DO
Execute the Full Sales Cycle
Manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily Power Hours
Own every stage of the sale — from first inquiry through tour, proposal, and close
Deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities
Grow accounts by identifying upsell opportunities and maximizing the value of each client relationship
Deliver a Best-in-Class Guest Experience
Provide an exceptional client experience from the initial inquiry through post-event follow-up
Partner with Operations and the Culinary Team to ensure flawless event execution
Maintain detailed, accurate communication on Banquet Event Orders (BEOs) to prevent day-of issues
Represent the Topgolf brand with professionalism and hospitality in every interaction
Stay Sharp on Business Performance
Review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps
Maintain pipeline accuracy and data integrity to support strong forecasting
Identify opportunities for sales process improvement and share them with leadership
Drive awareness of the Topgolf brand in the community through networking and professional engagement
Operate as a Team Player
Participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership
Stay aligned on priorities, targets, and execution standards across the venue
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring
CORE COMPETENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
Demonstrates a strong drive to achieve meaningful revenue results every day
Drives every opportunity in the pipeline to successful completion and closure
Shows determination in the face of objections, slow periods, and competitive pressure
Sets high standards for personal performance and holds yourself accountable to them
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
Independently anticipates and meets client needs from inquiry through post-event follow-up
Follows up with clients to ensure events were executed to their full satisfaction
Searches continuously for ways to improve the client experience and grow account value
Internalizes customer feedback and applies it to improve future sales and event outcomes
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Clear, concise, and professional in all client and internal communications
Listens attentively to client needs and tailors' proposals and solutions accordingly
Shares pipeline updates and event details with leadership and operations as needed
Is clear and thorough in BEO documentation and reporting to ensure seamless event execution
Ensures Accountability | Holding self and others accountable to meet commitments.
Takes full ownership of personal pipeline performance and revenue results
Monitors own metrics daily and adjusts approach when activity or conversion is lagging
Takes responsibility for both successes and shortfalls without deflecting
Follows through on every commitment made to clients, the operations team, and sales leadership
QUALIFICATIONS
5+ years of progressive sales experience, including leadership of direct reports
Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
Proven success in high-volume events or hospitality sales environments
Progressive, relevant experience within the hospitality industry preferred
Strong proficiency in Salesforce or similar CRM; Excel and reporting tools
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Ability to remain stationary for extended periods of time, including working at a desk, computer workstation, or within the venue
Ability to regularly move throughout the venue to conduct site tours, support event setup walkthroughs, and engage with guests and operational teams
Ability to occasionally lift, carry, and/or move up to 25 pounds
Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically; including high-volume client outreach and internal team communications
Ability to hear and respond to verbal communication in a venue environment, including areas with moderate to high levels of background noise during events and peak service periods
Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence
Sounds like a fit? We can’t wait to meet you!
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
What they are looking for
Skills & requirements
Qualification
Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
Hiring company
Topgolf
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