What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity The best CEOs don't scale alone. As Executive Assistant to our CEO, Jaleh, your job is to scale her time and energy across every Mutineer, customer, and investor she touches. This is the traditional EA role and then well past it: you'll manage the calendar, inbox, and travel, but you'll also spot trends, build the processes and communication systems that make her better at her job, and act as her voice when it counts. You'll run the physical and social heartbeat of the company too, from the office to the events that keep a fast-growing team connected. Do this well and you become the person Jaleh and the whole company can't imagine operating without. What you'll own Jaleh's time. Calendar, email, travel, expenses, and event coordination. Be the trusted partner who responds fast and resolves every internal request before it becomes a problem. The inbox, in her voice. Build playbooks for processing email on Jaleh's behalf and route only what truly needs her. This takes sharp judgment, strong writing, and a real feel for how she thinks and how the company works. The calendar as strategy. Work with Jaleh each quarter to shape a calendar that reflects her actual priorities. Help Mutineers show up with the right pre-reads and prep so every meeting earns its place. Playbooks and pr
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Role overview
Job description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Executive AssistantWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
Mastercard Software Builders Experience (MSBX) is responsible for enabling more than 12,000 engineers globally to build, test, secure, and deliver software at scale. As part of Mastercard's ONE organization, MSBX delivers the platforms, tools, and services that power engineering productivity and developer experience across the enterprise.
Our teams build and operate strategic capabilities including:
• Developer Workbench and AI-powered engineering tools
• Application frameworks and software bootstrapping services
• Standardized CI/CD pipelines and developer tooling
• Cloud platforms and infrastructure automation
• Software supply chain and engineering security capabilities
• Engineering insights, observability, and productivity solutions
MSBX plays a critical role in Mastercard's technology strategy by enabling engineers to focus on innovation and value delivery while providing a secure, scalable, and world-class development experience.
Job Overview:
We are seeking an exceptional Executive Assistant to serve as a trusted partner to the Senior Vice President of Mastercard Software Builders Experience (MSBX).
This role is far more than calendar management and travel coordination. The successful candidate will act as an extension of the SVP, helping drive operational excellence, executive effectiveness, organizational communication, and leadership engagement across a global organization.
The ideal candidate is highly organized, proactive, detail-oriented, and capable of managing competing priorities in a fast-paced environment. They possess exceptional judgment, discretion, professionalism, and the ability to engage confidently with senior executives, customers, and stakeholders across Mastercard.
This individual will anticipate needs before they arise, identify potential issues before they become problems, and help ensure the leader and organization operate at their highest level of effectiveness.
Executive Management & Strategic Support
• Serve as a trusted partner to the SVP, managing priorities, schedules, commitments, and executive communications.
• Proactively manage a complex global calendar across multiple time zones, ensuring strategic alignment of meetings and priorities.
• Anticipate scheduling conflicts, prepare recommendations, and optimize executive productivity.
• Coordinate and support executive staff meetings, leadership reviews, town halls, and strategic planning sessions.
Executive Communications & Inbox Management
• Manage, triage, and prioritize executive communications.
• Identify urgent items, required decisions, approvals, and escalations.
• Draft responses on behalf of the executive when appropriate.
• Maintain follow-up trackers to ensure commitments are completed.
• Surface issues requiring executive attention while filtering noise.
Operational Excellence
• Drive preparation and follow-up for executive meetings, ensuring action items, decisions, and commitments are captured and tracked to completion.
• Coordinate organization-wide meetings, leadership offsites, and team events.
• Develop executive briefings, presentations, reports, and communications for senior leadership audiences.
• Support business reviews, operating rhythms, and organizational planning activities.
Communication & Stakeholder Management
• Act as a key liaison between the SVP and internal and external stakeholders.
• Build strong relationships with executives, chiefs of staff, executive assistants, and business partners across Mastercard.
• Facilitate clear communication and efficient follow-through across multiple teams and initiatives.
• Manage sensitive and confidential information with the highest level of discretion and professionalism.
Business Operations & Administration
• Coordinate domestic and international travel, itineraries, expenses, and logistics.
• Assist with budget tracking, forecasting, and organizational administration.
• Maintain organizational records, leadership materials, and operational documentation.
• Support special projects, executive initiatives, and strategic priorities as assigned.
All About You
Required Experience
• 7+ years supporting senior executives in a complex corporate environment.
• Experience supporting Vice President, Senior Vice President, or C-level leaders.
• Proven track record managing highly complex calendars and executive priorities.
• Experience coordinating large-scale leadership meetings, offsites, and organizational events.
• Strong business communication and executive presentation skills.
Preferred Experience
• Experience supporting technology or engineering organizations.
• Experience working within global, matrixed organizations.
• Bachelor's degree preferred.
Skills
• Exceptional organizational and prioritization skills.
• Outstanding written and verbal communication abilities.
• Expert proficiency with Microsoft 365 (Outlook, Teams, PowerPoint, Excel, Word).
• Proficient in using Microsoft Co-Pilot, cowork
• Ability to handle confidential information with professionalism and discretion.
• Strong attention to detail and follow-through.
• Ability to operate independently with minimal direction.
• Excellent problem-solving and decision-making capabilities.
What We're Looking For
We are looking for someone who will become a true partner to the leader and organization, not simply manage administrative tasks. The right candidate will help increase executive effectiveness, improve organizational execution, and ensure that priorities move forward efficiently across one of Mastercard's most strategic technology organizations.
This is an opportunity to work alongside senior leadership and play a meaningful role in shaping the future of engineering and developer experience at Mastercard.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
New York City, New York: $76,000 - $118,000 USDWhat they are looking for
Skills & requirements
Qualification
Bachelor's degree preferred; We hire the most qualified candidate for the role
Hiring company
Mastercard
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