Job Responsibilities Provide leadership and guidance to team members to achieve performance targets. Monitor and evaluate team performance, providing regular feedback and coaching. Collaborate with other departments to ensure seamless workflow and quality service delivery. Identify and resolve operational issues and guest concerns promptly. Promote a positive and inclusive team culture, fostering associate engagement and development. Ensure compliance with company policies, procedures, and safety standards. Prepare and present regular reports on team performance and key metrics. Perform other operational duties as assigned by your manager Critical Skills & Experience Requirements High school diploma or equivalent work experience. Proven experience in a leadership or supervisory role. Excellent communication, interpersonal, and problem-solving skills. Strong organizational and time-management abilities. Ability to motivate and inspire a diverse team to achieve goals. Proficiency in relevant software and tools. Knowledge of industry-specific regulations and best practices. Availabilit to work varied shifts, including evenings, weekends and holidays Ability to stand and walk for long periods of time including maneuvering up and down stairs BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. <p style="text-align:
Market pay estimate
$117,225–$151,533 / year for comparable Operations Manager roles in United States. Not employer-provided.
Role market pulse
How Operations Manager demand looks in United States
Live jobs
217
Posted 30d
170
30d movement
+261.7%
Remote share
5.5%
Salary listed
17.1%
Salary trend 1Y
Not enough history
Role overview
Job description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.
WHAT WE’RE SEEKING
Do you see operations as the foundation that makes every great guest experience possible? Are you the person who spots the process that is slowing the team down and fixing it before it becomes a pattern?
We are looking for a Front of House Operations Manager who combines operational precision with genuine hospitality instinct. Someone who can manage systems, workflows, and staffing while never losing sight of the fact that it all exists to serve the guest. Efficiency and experience are not in conflict. In your hands, they reinforce each other.
If you believe great operations are what make great hospitality repeatable, this is the role for you.
THE ROLE
The Front of House Operations Manager leads both the Guest Services and Food & Beverage teams in delivering best-in-class service and hospitality across the entire front of house. This is a merged leadership role responsible for two of the most guest-facing parts of the Topgolf experience.
This role is accountable for hiring, scheduling, coaching, and developing team members across both functions, and for managing all operations related to game and bay experiences, food and beverage service, guest safety, retail, and leagues. The Front of House Operations Manager also carries general venue operational responsibilities and ensures none of that ever comes at the expense of the guest experience.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.
WHAT YOU WILL DO
Lead the Full Front of House
• Supervise both Guest Services and Food & Beverage teams in delivering best-in-class experiences
• Ensure all guest areas, bays, tee line, dining, and common areas are fully staffed and running efficiently
• Uphold operating standards and drive guest safety and satisfaction across every touchpoint
• Stay visible on the floor and engage with guests to continuously assess and elevate their experience
Build and Develop the Team
• Lead hiring, scheduling, onboarding, and ongoing development for both departments
• Coach and develop Team members daily and drive engagement across teams
• Delegate clearly and follow up to ensure consistent execution
• Build a unified team culture across Guest Services and Food & Beverage
Manage Operations Across Both Departments
• Manage the game system, bay operations, guest safety, and golf and game supply inventory
• Oversee food and beverage preparation and service standards, including product quality and cost management
• Control department budgets and spending across both functions
• Manage leagues, clinics, retail sales, and venue-wide operational activities
Drive Performance
• Leverage business metrics and trends to maximize profit and revenue across both departments
• Identify and act on opportunities to improve guest satisfaction scores and operational efficiency
• Support opening, closing, and shift management responsibilities as needed
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
CORE COMPETENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
• Holds both teams accountable for delivering outstanding guest experiences across all touchpoints
• Gathers and acts on guest satisfaction feedback on behalf of the team
• Addresses gaps in service capabilities before they affect the guest experience
• Creates a guest-first culture that spans both Guest Services and Food & Beverage
Drives Results | Consistently achieving results, even under tough circumstances.
• Pushes both teams to achieve results and meet performance standards consistently
• Fosters a sense of urgency in the team for reaching goals and meeting deadlines
• Leverages metrics and business trends to drive profitability across both departments
• Leads others to persist despite setbacks, high volume, or operational challenges
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Builds a unified, high-performing team across Guest Services and Food & Beverage
• Communicates clear goals and roles to team members in both departments
• Ensures each department has the right skills and that individual strengths are leveraged
• Rewards team efforts and cultivates pride and accountability across both functions
Ensures Accountability | Holding self and others accountable to meet commitments.
• Monitors departmental metrics and holds team members accountable for standards and results
• Accepts responsibility for the performance of both teams and takes action to drive improvement
• Ensures budgets, safety standards, and operational procedures are consistently followed
• Designs feedback loops into daily operations across both departments
QUALIFICATIONS
• 3+ years of restaurant, hotel, or entertainment venue management or supervisory experience
• Experience leading both food and beverage and guest-facing operations strongly preferred
• High school diploma or equivalent
• Excellent communication, time management, and organizational skills
• Availability to work varied shifts, including evenings, weekends, and holidays
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Sounds like a fit? We cannot wait to meet with you!
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
What they are looking for
Skills & requirements
Qualification
High school diploma or equivalent
Hiring company
Topgolf
Explore this employer's active roles, salary signals and company profile on Jobiba.
Keep exploring
Similar active roles
Fresh roles matched to this title and market.
ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage , events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards , and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows. THE ROLE The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team member s, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and deli
ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages , events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Do you hold the line on quality even when it is busy? Can you lead a kitchen team through a high-volume service and still have the team better when the shift ends than when it started? We are looking for a Culinary Manager who leads from the front. Someone who understands food cost and portion control, coaches their team through the work, and takes genuine ownership of the kitchen's performance. Consistency is not lucky . It is what happens when a leader pays attention. If you run a tight, proud kitchen, this is where those matter . THE ROLE The Culinary Manager supports the Executive Culinary Manager in leading all kitchen operations, ensuring best-in-class culinary experiences for every guest. This role requires both culinary expertise and the ability to lead, coach, and develop the kitchen team.
Job Responsibilities Clean and sanitize various areas of the venue, including restrooms, dining areas, and kitchen spaces. Empty trash receptacles and ensure proper disposal of waste. Sweep, mop, and vacuum floors and perform routine maintenance tasks. Assist in maintaining inventory of cleaning supplies and notify when reordering is necessary. Report any maintenance or safety issues to the appropriate personnel. Support the team in maintaining a safe and welcoming environment for guests. Adhere to health and safety guidelines and regulations. Critical Skills & Experience Requirements Ability to perform cleaning tasks with attention to detail and efficiency. Basic knowledge of cleaning products and equipment. Physical fitness and stamina to perform cleaning duties. Previous experience in a similar role is preferred. Knowledge of health and safety regulations is a plus. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected
Job Responsibilities Clean and sanitize various areas of the venue, including restrooms, dining areas, and kitchen spaces. Empty trash receptacles and ensure proper disposal of waste. Sweep, mop, and vacuum floors and perform routine maintenance tasks. Assist in maintaining inventory of cleaning supplies and notify when reordering is necessary. Report any maintenance or safety issues to the appropriate personnel. Support the team in maintaining a safe and welcoming environment for guests. Adhere to health and safety guidelines and regulations. Critical Skills & Experience Requirements Ability to perform cleaning tasks with attention to detail and efficiency. Basic knowledge of cleaning products and equipment. Physical fitness and stamina to perform cleaning duties. Previous experience in a similar role is preferred. Knowledge of health and safety regulations is a plus. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected
Job Responsibilities Perform routine inspections and maintenance tasks on facilities equipment. Monitor inventory of facility supplies and materials. Assist in setting up and arranging meeting rooms and workspaces. Conduct safety checks and report any hazards or issues. Support facility security measures and access control. Respond to facility-related requests and inquiries from employees. Critical Skills & Experience Requirements Basic knowledge of facility maintenance and repair procedures. Ability to use hand and power tools safely and effectively. Strong organizational skills for managing supplies and materials. Effective communication and teamwork abilities. Attention to detail in inspecting and maintaining facilities. Prior experience in a similar role is a plus. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexu
🔔 Get job alerts
New Front of House Operations Manager jobs in Alpharetta, Georgia, United States, straight to your inbox.
No spam · Unsubscribe anytime