Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . As a Senior People Operations Specialist, you will play a key role in delivering thoughtful, scalable people programs and operational support across the employee lifecycle. As part of our People Operations team, you’ll combine strong operational expertise with the judgment and partnership skills needed to support HR Business Partners, managers, and employees through both day-to-day needs and more complex people matters. You’ll own and continuously improve key people programs and processes, with a particular focus on employee lifecycle operations, immigration
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Role overview
Job description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
HR Manager (Fixed-Term Contract - Maternity Cover)About the RoleThis is an exciting opportunity to join a dynamic and international People & Capability team on a fixed-term basis, providing maternity cover. You'll work closely with senior business leaders, helping to shape and execute people strategies that enable business growth, strengthen organisational effectiveness, and enhance the employee experience.
As a trusted advisor, you will partner with leaders across the organisation, balancing strategic people initiatives with hands-on HR support across the employee lifecycle.
Key Responsibilities
Reporting to the Director, People Business Partner, you will:
• Partner with leaders and managers to deliver people strategies aligned to business objectives and organisational priorities.
• Act as a trusted advisor, providing pragmatic guidance on talent, performance, organisational design, employee relations, engagement, and workforce planning.
• Support key annual people processes, including performance management, talent reviews, succession planning, and compensation cycles.
• Collaborate with regional and global People & Capability partners to develop effective solutions to complex people challenges.
• Drive and support organisational change initiatives, ensuring successful adoption and positive employee outcomes.
• Partner with Talent Acquisition to attract, hire, and onboard diverse, high-performing talent.
• Coach managers on employee development, career growth, performance management, and leadership effectiveness.
• Ensure employee relations matters are handled consistently, fairly, and in compliance with local legislation and company policies.
• Build strong relationships across the broader People & Capability community to share best practices and deliver a seamless employee experience.
• Contribute to local and regional projects that support organisational effectiveness, employee engagement, wellbeing, learning, and culture initiatives.
What You'll Bring
Experience
• Proven experience as an HR Business Partner or in a similar strategic HR role within a complex, fast-paced environment.
• Experience partnering with senior leaders and influencing stakeholders at multiple levels.
• Strong understanding of local employment legislation and HR best practices.
• Fluent English communication skills, both written and verbal.
Skills & Capabilities
• Strong business acumen and the ability to connect people strategies to business outcomes.
• Excellent stakeholder management, coaching, and influencing skills.
• Broad HR expertise across talent management, employee relations, change management, engagement, and performance.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Collaborative mindset with experience working across international and matrixed organisations.
• Analytical and data-driven approach to decision-making.
• Resilient, adaptable, and comfortable navigating change and ambiguity.
• High levels of integrity, discretion, and attention to data privacy and confidentiality.
Why Join Us?
• Opportunity to partner directly with senior leaders.
• Exposure to regional and global People & Capability initiatives.
• Broad and varied HRBP remit across the full employee lifecycle.
• Collaborative international environment with opportunities to drive meaningful business impact.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
What they are looking for
Skills & requirements
Hiring company
Mastercard
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