About the Team OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products. The team works across Go-to-Market, Forward Deployed Engineering, Technical Success, Finance, Product, Legal, Data, Systems, and delivery partners. We are building a services motion that is customer-centered, commercially rigorous, operationally scalable, and deliberately connected to product adoption. About the Role We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAI's Professional Services business. This is a foundational, hands-on individual contributor role at the intersection of business strategy, finance, go-to-market, and delivery. You will turn ambiguous questions—what we offer, how we price and package it, how we plan capacity, and how we measure performance—into clear decisions and repeatable mechanisms. You will own business planning, pricing and packaging, forecasting and modeling, management reporting, and cross-functional strategic initiatives. You will build integrated views of demand, staffing, revenue, margin, and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early. You will be a trusted partner to Professional Services, GTM, FDE, Technical Success, Finance, Product, Legal, Revenue Operations, and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics, executive communication, and the willingness to build the model, process, or dashboard themselves. You’ll be responsible for: Define and drive the business and GTM strategy for Professional Services, including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions,
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Role overview
Job description
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The Legal Operations Professional collects, organizes, and analyzes law department data, including matter management metrics, outside counsel spend, and operational benchmarks. Your work assignments are often straightforward and of moderate complexity.Job Responsibilities:
- Help with the administration and maintenance of legal technology platforms such as e-billing, matter management, and knowledge management systems
- Assist with vendor management coordination, including tracking outside counsel performance, processing invoices, and maintaining vendor records
- Help prepare reports, dashboards, and presentations on law department metrics, spend trends, and benchmarking data to inform leadership decision-making
- Conduct financial analysis of law department spend data, including reviewing and evaluating law firm and legal service provider pricing structures
- Helps create financial models to analyze law firm alternative fee arrangements (AFAs), prompt pay discounts, volume discounts, and other fee structures to identify cost savings and optimize outside counsel spend
- Support the preparation of law firm and legal service provider pricing reviews, including rate benchmarking, fee arrangement comparisons, and value assessments to inform negotiation strategies
- Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree
- 1+ years experience working in legal operations, legal support, knowledge management, or a related professional services environment
- Experience collecting, organizing, and analyzing data to support operational reporting and decision-making
- 1+ years of experience with financial analysis, including building financial models, analyzing fee structures, and preparing pricing reviews or cost assessments
- Excellent organizational skills, written and oral communication skills
- Strong financial modeling and analytical skills, with the ability to evaluate alternative fee arrangements, discount structures, and cost-benefit analyses
- Excellent Microsoft Office skills (including Word, Excel, PowerPoint, and SharePoint), with advanced Excel proficiency for financial modeling and data analysis
Preferred Qualifications
- MBA, paralegal certification, or an advanced degree in a related field (e.g., business, information management, library science, or legal studies)
- Familiarity with the CLOC Core 12 competency framework or ACC Legal Operations resources
- Experience analyzing law firm billing data, rate structures, or outside counsel fee arrangements
- Financial background, including experience with budgeting, forecasting, or legal spend analytics
Additional Information
Candidates for this role must live within commuting distance of one of Humana's offices. These offices are located in Louisville, KY; Washington, DC; or Chicago, IL. We will require occasional in-office attendance.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
What they are looking for
Skills & requirements
Qualification
Bachelor's degree; 1+ years of experience with financial analysis, including building financial models, analyzing fee structures, and preparing pricing reviews or cost assessments
Hiring company
Humana
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