Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a Staff Program Manager to join our R&D Customer Engineering organization and lead strategic customer engagements within the Design Partner Program. This is a highly visible, customer-facing leadership role responsible for accelerating customer value, improving product quality, influencing product strategy, and driving measurable business outcomes across OneTrust's most strategic accounts. As a member of the Design Partner Program, you will operate at the intersection of Customer Success, Product Management, Engineering, and Executive Leadership. You will partner directly with customer executives, product leaders, architects, and engineering teams to identify business priorities, unblock complex technical challenges, advocate for customer needs, and ensure strategic customer investments translate into long-term product improvements. Success in this role means helping customers achieve faster time-to-value, increasing adoption of strategic capabilities, reducing operational friction, improving product quality, and turning customer insights into roadmap investments
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Role overview
Job description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Partner Success – Security SolutionsOverviewMastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data‑driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners. As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue.
We are seeking an experienced Partner Success Manager to effectively manage a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud. The Partner Success Manager will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives. This individual will serve as a partner advocate within a matrixed organization.
The Role
1. Performance, Insights & Governance
Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.
Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth.
Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.
Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
2. Cross-Functional Partnership
Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally, most notably, North America and Europe.
Ensure a disciplined transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption.
Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams.
Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement.
3. Growing the Business and Partner Advocacy
Develop and execute joint growth plans that expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities.
Drive successful renewals and identify expansion opportunities across new products, use cases, end customers, and markets, including Mastercard-influenced opportunities.
Engage regularly with partner stakeholders, including senior and C-suite leaders, to communicate value, review business results, resolve concerns, and advance shared priorities.
Represent the voice of the partner internally, translating feedback and market needs into actionable recommendations that improve Mastercard products, services, and partner experience.
Champion Partner Success best practices and contribute to internal initiatives that strengthen service quality, scalability, and partner outcomes.
All About You
Experience in partner success, product management, consulting, or related roles, with a track record of delivering measurable outcomes
Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement
Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners
Proven ability to ideate and co-create new solutions with our Partners
Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture
Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives
Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy
Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions
Customer-centric mindset with a focus on scalable, innovative solutions
Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment
Excellent analytical and problem-solving capabilities with a data-driven approachMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
Atlanta, Georgia: $118,000 - $171,000 USDWhat they are looking for
Skills & requirements
Qualification
We hire the most qualified candidate for the role
Hiring company
Mastercard
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