About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Technical Program Manager II, Omnichannel At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Omnichannel team is looking for a Technical Program Manager II to deliver cross-functional programs and lead the growth of business across Omnichannel organization. Omnichannel Technology powers critical areas including inbound, inventory, fulfillment, warehouse systems, carrier networks, parcel, and B2B/D2C distribution. The
Market pay estimate
$133,144–$190,993 / year for comparable Program Manager roles. Not employer-provided.
Role overview
Job description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's People Solutions team is a highly collaborative, cross-functional team that drives key technical and process solutions delivery for the People Team at Stripe, working with stakeholders across the People Team, Finance, Corporate Technology, Workplace, and more. Stripes are the users of the solutions we deliver, and our primary goal is to deliver a world-class employee experience rooted in technology. We work with many different teams at Stripe, and serve as internal consultants to various stakeholders and leaders. We are nimble and flexible individuals who can wear many different hats. We don't mind working through ambiguity and love adding organization to chaos. We are strategy driven, with an execution mindset.
What you’ll do
The Solutions team is responsible for the design, implementation, and enhancement of Stripe Employee Experience technology. You'll apply your innovative thinking, business process, and technical systems expertise to deliver digital solutions that ultimately improve the employee, manager, candidate, and internal team experiences. You'll undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design and data architecture consultation, and technical project management and execution for the full software lifecycle. To achieve this vision, you'll partner with many partners across the organization such as business stakeholders, process and policy owners, engineers, program managers, product managers, communications, legal, and internal subject matter experts. As a consultant and strategist you'll have domain expertise in internal systems, technical fluency, agility, and excellent project management skills to advise leaders, guide projects, and ultimately design and deliver superior solutions that will ensure operational readiness for scale across our global organization.
Responsibilities
- Stakeholder partnership & roadmap ownership — Partner with stakeholders across the organization to understand strategic priorities, define multi-quarter technology roadmaps, and ensure ROI is clearly articulated to secure resource capacity for execution.
- Product leadership & employee experience design — Act as a product leader by deeply understanding Stripe's employee experience needs, creating mockups to drive alignment on requirements, and presenting compelling product strategies that connect business priorities to outcomes.
- Vendor evaluation & build/buy decisions — Conduct third-party vendor analyses and deliver data-informed build-or-buy recommendations grounded in industry expertise and ROI.
- Cross-functional solution delivery — Collaborate with engineers, designers, systems analysts, and PMs to translate requirements into technical designs; facilitate build plans, UAT, and end-to-end testing to bring solutions to production.
- Data-driven decision-making & KPI management — Use data, storytelling, and KPIs to support prioritization decisions, monitor solution adoption, define ROI, and surface risks to stakeholders and leadership.
- Project & program management — Apply structured project management practices — including goal-setting, project planning, status reporting, risk management, and metrics tracking — to deliver solutions on time and across disciplines.
- Launch enablement & approvals — Partner with PMO, Systems, Operations, and Communications teams to successfully launch new solutions, and facilitate approval processes (legal, compliance, data) by identifying decision-makers and driving sign-off.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in product development, technical program management, or internal systems design in an internal HR business function, including experience in global mobility technology, within high-growth or technology companies
- AI and LLM fluency, including practical experience using LLM-based tools
- Superior ability to understand and map out system-agnostic business requirements across complex, interconnected systems and support their translation to technology
- Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels
- Acute business acumen with a demonstrated ability to operate effectively in ambiguous, dynamic, high-velocity situations, and to manage and draw insights from data while navigating complexity
Preferred qualifications
- Bachelor’s degree in business administration, human resources, technology or a related field.
- Experience working in a software engineering team or organization.
- Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems).
What they are looking for
Skills & requirements
Hiring company
Stripe
Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models and manage money movement.
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