Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Office of Transformation Process Redesign Overview The Transformation Team leads strategic change initiatives to reimagine how Mastercard works and scales, simplifies, and accelerates business outcomes. The team partners across leadership, product, technology, and operations to design and implement new organizational models, embed AI across key workflows, drive enterprise-wide transformation programs, improve operating effectiveness, and ensure successful adoption of change. By combining strategy, AI engineering, organizational design, change management, and program execution, the team helps align people, processes, and priorities to support long-term growth and business performance. The Process Redesign Lead is accountable for defining the operating model and process architecture: leading process discovery, mapping current-state journeys, and architecting redesigned processes through to implementation handoff. The Director-level Process Redesign Lead brings deep process expertise, AI fluency, and structural-frame thinking to the most ambiguous, cross-functional problem spaces, translating strategic intent into clean, scalable operating designs. The ideal candidate is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset, with a track record of modernizing legacy
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As a Project Management Lead, in a Shared Services capacity supporting the Insurance organization, you will manage all aspects of cross-functional, varying degrees of complexity programs and/or projects to deliver sustainable business outcomes on time and within budget. Your business outcomes focus fosters flexibility in how to achieve the desired results in the most efficient way possible. You will utilize structured and organized ways of working to consistently deliver high quality results yet embrace business agility to adapt plans when necessary. Working in a team-based environment, you will use influencing skills to hold others accountable for their parts while also offering suggestions for continual improvement. Your expertise will enable you to participate and contribute to the Project Management and Change Management Centers of Excellence.Location: remote
The Project Management Lead will work closely with business owners/project sponsors to understand the scope of a project, create a charter with defined milestones to develop an implementation approach and project plan. The candidate will secure resources by identifying impacted stakeholders, facilitate meetings, and coordinate the activities to achieve business objectives within established timeframes. As a business partner in the implementation of new initiatives, the Project Management Lead is responsible for managing all phases of the project life cycle and includes feasibility (business case), design (planning), build (oversee delivery of planned work), test (quality), deploy (transitional activities), and close (archive documented knowledge).
Apply internal processes and enforce project standards (such as but not limited to Charter, RACI Matrix, Status Reports, Project Plan, Risk/Issues Tracking, etc.)
Prepare and understand information contained in a Business Case
Write deliverables with business owner such as but not limited to Project Charters
Obtain additional knowledge by asking questions, exploring different options, being creative and able to work in the “gray”
Build plans to manage scope, time, costs, quality, human resources, communications, risks, procurement, & stakeholders
Build and coordinate project plan that drive towards deliverables
Oversee execution of planned work performed by team members
Demonstrate effective oral and written communication skills including proficiency in communicating effectively with project stakeholders up to and including executive level leadership to manage stakeholder engagement
Review expectations/deliverables prepared by senior leadership/business owner
Develop clear and concise documentation (i.e., meeting agendas, project documentation, & action items)
Facilitate regular status meetings with business owner/project teams/steering committees
Report progress of project deliverables and milestones on a routine basis
Identify risks and formulate mitigation plans
Resolve and/or escalate issues in a timely manner
Conduct procurements and close contracts
Ensure quality reviews are held for all work product
Obtain customer acceptance of project deliverables
Prepare transition activities to sustain results, realize benefits, & complete organizational change management
Document & archive project knowledge
Redisperse team members upon project close
Exhibit organizational skills
Identify the need for Change Management in a project, and advocate for insertion point
Interpret ADKAR model results and barrier points
Leverage regular use of Microsoft Outlook, Teams, PowerPoint, Word, Excel, and Visio (or comparable process mapping tools)
Use your skills to make an impact
Role Essentials
- Bachelor’s degree
- Minimum of 8 years or more of program or project management experience
- Change Management practitioner experience
- Project Management Professional (PMP) certification (PMI)
- Experience managing enterprise scale programs and/or projects in a fast-paced environment
- Ability to manage stakeholders and hold them accountable for deliverables
- Ability to facilitate meetings with multiple participants of varying levels capturing relevant information
- Ability to build/maintain and execute tasks in a project plan
- Ability to conduct interviews and focus group format meetings
- Comfortable working on new projects with limited knowledge/expertise of the content and be able to learn quickly to effectively manage the implementation
- Knowledge of Microsoft Office Suite applications including Word, Excel & PowerPoint
- Experience with process mapping tools such as Visio but not limited to this software
- Excellent communication and interpersonal skills
- Demonstrated Executive Presence
Role Desirables
- Master’s degree
- Program Management Professional (PgMP) certification (PMI)
- Knowledge and/or experience in a healthcare services setting
- Knowledge and/or experience in a Shared Services organization
- Knowledgeable about SAFe and/or Lean Agile practices
- Lean or Six Sigma certification
- Experience/knowledge with Smart Sheets
- Experience using digital platforms to conduct brainstorming and decision making virtual sessions
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-29-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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