Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Digital Marketing Manager within Demand Creation Hub. About the job Twilio is experiencing significant growth, and we are seeking a dynamic and results-oriented Digital Marketing Manager to drive demand creation and acceleration for Twilio's CPaaS portfolio. Reporting to the Digital Marketing Director of APJ, you will be instrumental in designing and implementing the digital strategy focused on building pipelines across direct sales and self-serve motions. In collaboration with Campaign Management, Product Marketing and Sub-Regional Field Marketing teams, orchestrate the effective channel mix to amplify regional campaigns and targeted programs to generate quality demand, deepen engagements and drive growth. Responsibilities In this role, you’ll: Digital strategy: Collaborate with campaign team to orchestrate digital journey for amplification of Global/ Regional campaigns into target markets and audience
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Role overview
Job description
About Topgolf
Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.
About the Role
The Regional Marketing Director is a field-based marketing leader responsible for driving local and regional guest acquisition, traffic, and revenue across Topgolf venues throughout the Los Angeles and Las Vegas metropolitan markets. This role bridges national brand strategy and on-the-ground execution, translating campaigns, membership programs, and promotions into market-specific plans that resonate with local guests in Southern California and Southern Nevada and deliver measurable results.
You'll own the full local marketing ecosystem for your territory, from activating seasonal pass and membership programs and growing walk-in and reserved traffic, to building community partnerships and championing the guest experience in-market. This position sits at the intersection of brand, data, and operations, requiring both strategic thinking and a roll-up-your-sleeves approach to execution.
What You'll Do
Local Marketing Strategy & Execution
- Develop and execute territory-specific marketing plans that drive guest traffic, reservations, and revenue, aligned with brand standards and national campaign priorities.
- Localize national promotions, seasonal campaigns, and membership/loyalty initiatives for each market's unique guest profile and competitive landscape.
- Serve as the primary marketing voice in the field, partnering with venue General Managers and Regional Operations on in-venue execution and guest experience.
- Identify and respond quickly to local market dynamics, competitive activity, and emerging opportunities.
Traffic, Reservations & Revenue Growth
- Own local accountability for venue traffic KPIs, including reserved play, walk-in visits, frequency of return, and spend-per-visit.
- Develop targeted promotions and local offers to stimulate demand during off-peak periods and capitalize on high-opportunity windows like summer and holidays.
- Activate and promote the seasonal pass program within the territory, maximizing awareness and conversion online and in-venue.
- Partner with venue teams to optimize the guest journey from booking through the in-bay experience.
Membership, Pass & Loyalty Activation
- Drive acquisition and engagement for membership and loyalty programs, with a focus on avid golfers and high-frequency guests.
- Execute locally relevant tactics to promote membership and seasonal pass offerings at venues with strong golf-centric guest profiles.
- Partner with marketing and CRM teams to deploy segmented messaging to the right guest profiles through the right local channels.
- Relay on-the-ground guest feedback and market intelligence to inform membership and loyalty strategy.
Community Partnerships & Local Sponsorships
- Identify and manage local partnerships, sponsorships, and cross-promotions with businesses, golf clubs, sports organizations, and community groups across the Los Angeles and Las Vegas markets.
- Build relationships with local media, influencers, and community voices to amplify brand presence.
- Support golf-specific activations and industry partnerships that deepen engagement with the avid golf community.
- Leverage local sports, entertainment, and community calendars to create timely, revenue-driving promotions.
Digital, Social & In-Market Communications
- Oversee local digital execution including paid social, local search/SEO, email, and geo-targeted advertising in coordination with the performance marketing team.
- Manage venue-level social media presence, ensuring content is on-brand, locally relevant, and drives engagement and conversion.
- Maintain a consistent, compelling brand voice across digital, social, PR, and in-venue channels.
- Identify and engage local content creators and brand advocates to expand organic reach.
Insights, Analytics & Reporting
- Track and report on key performance metrics for the territory, including traffic trends, campaign ROI, membership acquisition, and guest satisfaction.
- Leverage analytics tools, CRM data, and local market research to inform decisions and optimize spend.
- Maintain a test-and-learn mindset, pilot new local tactics, and share best practices with the broader field marketing team.
What You Bring
- Must reside within the Los Angeles or Las Vegas metropolitan area, near a Topgolf venue within the assigned territory, given the field-based, in-market nature of this role.
- 7+ years of marketing experience with demonstrated success in local, field, or regional marketing roles; multi-unit hospitality, entertainment, restaurant, or retail experience strongly preferred.
- Proven track record of driving measurable revenue and traffic results at the market level through integrated marketing campaigns.
- Strong command of digital marketing channels including paid social, local SEO, email, and digital advertising platforms.
- Experience managing CRM tools and leveraging data and guest segmentation to develop targeted, conversion-focused campaigns.
- Ability to manage multiple simultaneous campaigns and venue priorities across a defined territory with minimal oversight.
- Strong community presence and relationship-building skills, with experience cultivating local partnerships, sponsorships, and media relationships.
- A collaborative partner to operations teams, able to influence without authority and align venue teams around marketing plans.
- Experience in membership-driven businesses or loyalty program activation is a plus.
- Golf knowledge or passion for the golf entertainment category is a plus but not required.
- Bachelor's degree in Marketing, Communications, Business, or a related field required; MBA or equivalent experience a plus.
What Makes You Successful Here
- Entrepreneurial and self-directed, with a bias for action and the ability to thrive in a fast-paced, evolving environment.
- Guest-obsessed, with a deep commitment to delivering exceptional local experiences that build loyalty and repeat visitation.
- A data-driven decision maker who balances analytical rigor with creative instinct.
- A strong communicator and relationship builder, equally comfortable presenting results to senior stakeholders and collaborating day-to-day with venue General Managers.
- Locally embedded, with the ability to genuinely understand and connect with the communities and markets you serve.
- A brand steward who champions consistency while creatively adapting national messaging for local relevance.
Travel & Work Arrangement
This is a field-based position covering the Los Angeles and Las Vegas markets. You'll spend significant time visiting venues within your territory, attending local events, and engaging with community partners across both metro areas. Regular travel within the territory is required, along with occasional travel to the Topgolf venue support center in Dallas, TX for team meetings, planning cycles, and training.
Compensation Details
At Topgolf, we regularly evaluate market data to ensure our compensation programs remain competitive and aligned with the markets we serve. Individual compensation is determined based on factors such as relevant experience, skills, qualifications, and geographic location.
Base Salary Range: $124,500.00 – $155,500.00 – $186,000.00 annually
In addition to the base salary, this role is eligible to participate in Topgolf's annual bonus incentive program.
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
What they are looking for
Skills & requirements
Qualification
Bachelor's degree in Marketing, Communications, Business, or a related field required; MBA or equivalent experience a plus
Hiring company
Topgolf
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