Solutions Engineer

You love turning real business problems into working AI solutions — and you’re not afraid to roll up your sleeves to ship them. In this role, you’ll lead Diligent’s internal AI Solutions function , a small, high-impact team that is embedding AI and GenA I into the systems thousands of colleagues use every day across Marketing, Sales, Customer Success, Finance, HR, Legal, and Product & Engineering. You’ll set the AI vision and roadmap for internal tools, architect solutions, and still build hands-on — from prototypes and reference implementations through to production-grade integrations . You’ll own how AI shows up inside ERP, CRM, BI and core IT platforms, and you’ll be accountable for making those solutions reliable, secure, compliant, and measurably valuable for the business. If you enjoy being a “player-coach” who can move seamlessly between executive conversations and deep technical reviews, this role gives you the scope, visibility, and impact to shape how a global SaaS leader uses AI to run smarter and faster. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach, and grow a high-performing team of AI Solutions Architects and Engineers, setting clear goals and building the capabilities the business needs as AI demand scales. Define and own the strategy, vision, and roadmap for internal AI solutions, translating business priorities into a focused portfolio of AI and platform initiatives. Design and deliver end-to-end AI/GenAI solutions — from ideation and prototyping through production deployment, monitoring, and continuous improvement. Embed AI capabilities (such as RAG, copilots, agents, summarization, and classification) into core business applications including ERP, CRM, BI, and other enterprise systems in a robust, maintainable way. &nbsp

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As an AI Engineer on our Speech Team, you'll own the back-end implementation and linguistic optimization of the voice ( TTS ) layer for our next-generation AI agents. You'll work squarely within our Speech Team, a high-impact R&D and engineering group focused on speech recognition, enhancement, and synthesis;

Position Overview: As a Software Engineer II at Diligent, you’ll take on a hands-on technical role in building secure, scalable, and high-performing serverless microservices using TypeScript on AWS. You’ll contribute meaningfully to our mission of making governance effortless for our customers, working in a team of passionate and talented individuals that owns its services end to end—from architecture and implementation to monitoring and continuous improvements. This role is ideal for a mid-level engineer who writes solid code and embraces AI-powered tools to work smarter and faster. You’ll help shape architectural discussions, and scale modern development practices, including responsible use of AI in workflows. Key Responsibilities Design and implement secure, scalable, high-performing, yet simple solutions using AWS Serverless technology. These solutions should strive to be event-driven, highly observable, with infrastructure as code, and tightly leveraging AWS’s ecosystem of services. Optimize your development and delivery experience in order to maximize your team’s productivity and deploy continuously to production. Work in a collaborative environment where you regularly pair, plan, and execute tasks as a team and maintain a healthy development flow by adhering to Agile processes and driving iterative enhancements. Use AI tools to accelerate coding, debugging, testing, research, and code reviews, always validating outputs and applying judgment. Required Experience/Skills 3–5 years of professional software engineering experience in an agile, fast-paced environment. AI Tooling & Practices: Uses AI to boost productivity, skilled in prompt engineering, and evaluates AI outputs responsibly (bias, cost, ethics). Familiar with core AI concepts (tokens, context length, embeddings, hallucinations), understands high-level LLM behavior, and recognizes safe vs. unsafe use cases (privacy, security, fairness). Cloud & infrastructure basics: Hands-on with AWS ser

This position is based in Vancouver, BC , within Diligent’s Technical Center of Excellence. We are currently hiring candidates who are based in or able to work from Vancouver . Software Engineer — Platform AI Service Levels: Software Engineer II Senior Software Engineer Staff Software Engineer Location: Vancouver Position Overview As a Software Engineer on Diligent's Platform AI team, you'll help design, build, and operate the core services that power AI-driven capabilities across Diligent's global product suite. You'll build secure, scalable, serverless services on AWS that translate AI research and models into commercial-quality, production-ready solutions — enabling customers to derive insights from their governance data. You'll work closely with AI researchers, product managers, and other engineering teams, owning your services end-to-end: architecture, implementation, deployment, and monitoring. The team operates with a strong AI-augmented engineering culture — using AI tools to accelerate coding, testing, debugging, and delivery — while applying sound judgment about when and how to apply them. Key Responsibilities Design and implement secure, scalable, fault-tolerant, high-performing solutions using AWS serverless technology — event-driven, highly observable, and built with infrastructure as code. Collaborate with AI researchers/engineers to translate AI and LLM capabilities into robust, production-grade services, and help other teams integrate them. Build and maintain the pipelines needed to deploy, monitor, and manage AI services at scale — observable, resilient, and cost-effective. Use AI-powered development tools (code assistants, test generation, architecture exploration) responsibly to accelerate delivery and improve quality, always validating outputs. Participate in architecture discussions and design reviews, and contribute to product design by understanding customer problems — especially where AI can offer a breakthrough solution. Work in

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability. This position reports to our Senior D

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. AI Engineer: Systems, you’ll serve as an embedded senior back-end engineer on our Speech Team, owning the production systems that turn speech models and third-party capabilities into reliable, scalable experiences for Dialpad’s AI voice agents. You’ll work at the intersection of speech, ML infrastructure, and