Staff Technical Program Manager, CX Agent Experience

We are fueled by a moral imperative to advance mankind, and it all begins with our people, our product, and our purpose. Passion isn’t something we turn on and off; it’s woven into everything we do. If you thrive in high-challenge environments, are inspired by exceptional teammates, and are driven to grow beyond what you thought possible, MX is where you belong. Come build the future with us. Join an award-winning company that isn’t just shaping the financial industry, but transforming it in ways that create meaningful, lasting impact for millions of people. Job Summary We are looking for a strong program leader and strategic operator who can autonomously execute complex enterprise initiatives in a dynamic, fast-paced environment. You will wear multiple hats (Technical Program Manager, Agile Coach, Process Designer, Storyteller, and Systems Thinker) to drive critical Financial Product initiatives at MX while partnering with engineering and product leadership to align on high-impact outcomes and scalable architectures. From day one, you will influence both product strategy and technical execution to help us build and improve our platform while scaling the organization itself. You will bring expertise in best-in-class frameworks for work intake, prioritization, SDLC optimization, team management, and decision-making, along with the ability to navigate technical trade-offs, increase developer velocity, and create clarity across ambiguous problems. If you are a creative problem-solver with a passion for optimizing processes, scaling businesses through analytical and general management skills, and building through sane, compassionate collaboration, this role is for you. Responsibilities Program Leadership & Delivery: Communicate goals, roles, and outcomes; drive delivery on time, within scope, and on budget. Own performance, scalability, and reliability targets for releases. Manage multiple simultaneous initiatives with time-sensitive constraints. Demonstrate financi

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role The Platform org at Sentry is the engine that everything else runs on, spanning developer platform, core infrastructure underpinning the product, SRE, security, and IT. It's a broad, technically complex, and deeply consequential organization. We're looking for a Staff Technical Program Manager who can operate at the intersection of technical depth and strategic execution: someone who thrives in complexity, builds trust with senior engineering leaders, and has a gift for turning ambiguity into clarity and momentum. You'll report to the Head of Technical Program Management and work closely with the VP of Platform Engineering, their staff, and partner teams across Engineering, Product, and Design (EPD). This is a high-visibility role with real influence. You'll work directly with the CTO and senior leaders, shape how the Platform org operates, and help Sentry scale through one of its most important chapters. In this role, you will: Drive strategic execution. Partner with the VP of Platform Engineering and senior EPD leaders to translate priorities into clear, measurable plans. Own sequencing, milestones, and key decisions, and make sure leadership always has reliable visibility into progress and tradeoffs. Build data-driven delivery health. Establish the metrics and dashboards that reflect delivery confidence, risk, and engineering health across the Platform org. Keep planning and reporting high-signal and lightweight, focused on outcomes rather than activity. Manage capacity, dependencies, and risk. Create visibility into resourcing, cross-team dependencies, and constraints so leaders can align investment to the

As a Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to deliver Observability features and platform capabilities for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin for our hybrid working model. The right candidate for this role will be: Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 5 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack. Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new domains as called upon Act as a me

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. The right candidate for this role will be: Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 10 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . At Pinterest, our mission is to bring everyone the inspiration to create a life they love, and as a Technical Program Manager focused on Identity, you will play a critical role in protecting that experience. You will sit at the intersection of account integrity, abuse prevention, and safety for sensitive populations (including teens), ensuring that people can confidently discover ideas without worrying about account compromise, spam, or harmful content. You will partner closely with Engineering, Product, Data Science, and Operations to define strategy and deliver large, multi-year programs across identity, account access, bots and automation abuse, age assurance, and safety controls. This is a highly cross-functional role with broad visibility and impact across the company. What you’ll do: Lead company-level Identity & Product Safety p

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . About Pinterest Pinterest is a visual discovery company that helps millions of people find inspiration and take action on the things they care about. Within EPD, the Security team plays a critical role in enabling that experience safely and reliably—protecting users, safeguarding the business, and ensuring the company can move quickly with the right controls in place. What is especially exciting about this team is the combination of mission and leverage: the work touches core platform health, trust, abuse prevention, resilience, compliance, and internal engineering rigor. For a Staff TPM, this creates an unusually high-impact seat at the table to help shape how Security plans, prioritizes, and executes across Product and Engineering, while partnering closely with Platforms, Trust & Safety, and Growth on some of the company’s most conse