Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Global Operations: AirCover: Scaled Ops & Optimization is dedicated to building the world's most loyal travel community through exceptional service. Our vision is to design and deliver unmatched products and services so everyone can host and travel with confidence. Our objectives are to provide Aircover for Hosts, Guests and Travel Insurance. The Difference You Will Make: The Supervisor Aircover is directly accountable for the performance of their team of assigned specialists and for working to drive efficiency and quality, in collaboration with peers and cross-functional stakeholders, to achieve the objectives and strategic vision set by the Global Service Manager. Supervisors are responsible for the coaching and development of specialists on their team and for connecting our functional strategy into specific, meaningful goals and measurable results for the day-to-day work of their teams. The Claims team Lead will also work closely with Legal, Communications, Public Policy, Public Affairs, and other cross-functional teams to inform the policies, programs, and systems that improve the overall quality and performance of the department and support the Airbnb community. A Typical Day: Manage the day-to-day operations of your team through driving key performance indicators on a team and individual level (productivity, quality, operational health) whilst maintaining a superior level of team support and wellness. This includes: Volume/SLA management Supporting your team in the handling urgent escalated cases Manage the day-to-day operations of your team through
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Role overview
Job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Team Lead - Abstractions
JBS Lease Administration (Gurugram)
Reporting to: Manager – Abstractions, Lease Administration
Key Stakeholders: Account Managers, Transition Manager, Clients/Stakeholders and their teams
Direct Reports: Analysts/ Senior Analysts
What this job involves:
High level of independence
Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and play a key role in delivering consistent and qualitative Lease Administration Abstraction services for JLL Clients. You will be managing a team of individuals who work on Abstraction aspect of Lease Administration. You will be accountable for the operational delivery of your team members. You will be accountable for Operational delivery of Abstractions. A high degree of independence required on a day-to-day. Manage administrative and recruitment matters in consultation. Act as the contact for interaction and escalations with the parties related to the delivery of Abstraction services and work closely with 3rd party vendors. You will also have responsibility for directly working with the Regional Abstraction Manager to ensure continuous performance improvement and sharing best practices within the team.
Highest qualitative delivery
You will manage administrative, and recruitment matters in consultation with the Manager and Hub Leads. You will manage the team of abstractions and double checkers in JBS. A high degree of independence required on a day-to-day basis but will be responsible to the Lease Administration Deliveries. Acting as a mentor and providing guidance when required to all members in Gurgaon Lease Administration Centre. You will be responsible for interaction with all parties to keep the lease administration database current and accurate. You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner. Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success.
This position is responsible for managing all aspects of lease administration. This will include managing portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in team. To be actively involved in performance metrics – KPIs i.e., Quality, TAT, and Productivity. Also, the focus would be on accurate abstractions and keeping the client database current.
Additional responsibilities
Contribute to team meetings, actively support other team members. Always maintain respect for other staff. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating within the team. Accountable for Abstraction staff (analysts, senior analysts and team leaders) who perform Abstraction services. Able to transition and implement start up accounts independently. Able to provide solutions and strategies for client needs and concerns. Able to understand the balance between the scope of works, the clients want and needs. Other tasks requested by management.
Sounds like you? To apply, you need to have:
Impeccable expertise
We are looking for University Graduates/Postgraduates or equivalent work experience in lease administration. A PMP / MBA degree is preferred. A minimum of 5 years’ industry experience required either in the corporate environment, third party service provider or as a consultant; a minimum of 2 years’ experience in people management; Strong attention to detail; Knowledge of real estate leases and accounting is essential along with ERPs like MRI, Yardi, Costar, Tririga, etc.; Demonstrated ability to maintain and manage accurate data; Demonstrated ability to prioritise work within tight operational and financial deadlines; Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients’ needs; Experience in using a property management/lease administration system. Strong team management and project management skills including project planning.
Immaculate knowledge
You should possess sound computer skills in Microsoft Office (MS Excel, Outlook), Strong Project Management Skills, Excellent Verbal and Written Communication Skills, Strong organizational and interpersonal skills, Demonstrated ability manage a team and prioritise work within tight operational deadlines, Readiness to change, receptivity to new ideas, able to provide solutions and strategies for client needs and concerns when required, Attention to details, high degree of workplace ethics and integrity. Should be able to deal with day-to-day stress and effectively manage self and others’ emotions.
Avid Reader and fast learner
If you have an interest in Reading, strong comprehension and paraphrasing skills, clarity on Lease Administration concepts, then this job is a perfect match for you. This job involves Critical and Innovative thinking, effectively manage self and other emotions, Initiative-taking and a strong team player and delivery of the work in tight operational deadlines. We are looking for a candidate who is highly responsible and accountable and work with least supervision.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site –Gurugram, HRScheduled Weekly Hours:
40Job Tags:
JBSIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
What they are looking for
Skills & requirements
Qualification
A high degree of independence required on a day-to-day; A high degree of independence required on a day-to-day basis but will be responsible to the Lease Administration Deliveries; A PMP / MBA degree is preferred
Hiring company
JLL India (Jones Lang LaSalle)
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