Team Lead, Autonomy Tech Support

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team. In this pivotal role, you will ensure that all remote operations run smoothly and efficiently during your assigned shifts, maintaining high standards of productivity and quality. Operations include testing, general deployment, logging across various offices, and maintaining efficiency across our team. As a key member of our Remote Operations Team, you will report to higher management and drive excellence in the department. Shift: This role requires flexible hours/days, ranging from 9AM to 1 AM CST, Monday through Sunday. You will report into the LABS Operations Manager in our Remote Assistance Team team in our Robot Operations organization. Open to CXI, MXO T4 Levels. You’re excited about this opportunity because you will… Foster a culture of safety, inclusivity, and open communication within the team. Support remote operators with daily tasks while maintaining a focus on safety, inclusivity, and open communication. Motivate and guide team members to achieve and maintain high performance. Monitor and manage workflow and schedules to meet operational goals. Adapt to various roles as needed. Handle administrative duties such as managing schedules, escalating issues, and aiming to proactively find solutions for any inefficiencies promptly. Communicate effectively with other shift leads and management to ensure seamless operations across shifts. Enforce safety and compliance standards at all times during the shift. Improve team safety and efficiency by implementing process enhancements. Collaborate with other Team Leads and Engineers to al

Role Summary The Support Enablement Manager builds and scales the training, onboarding, and quality-assurance programs that power a high-performing contributor-support team. The role owns the full enablement lifecycle — from designing and delivering onboarding curricula to formalizing QA frameworks that drive measurable improvement across the support organization. Enablement priorities are set in partnership with the Regional Manager; the Manager owns execution end to end within that scope and brings recommendations when scope needs to change. This is a hands-on leadership role: assess the landscape, prioritize, build the plan, lead a small team, and deliver results, working cross-functionally with Regional Managers, Team Managers, SMEs, and WFM. Key Responsibilities Own the enablement function end to end — assess gaps, prioritize initiatives, and drive them to completion within scope agreed with the Regional Manager; surface recommendations when scope should change. Onboarding & curriculum — own the end-to-end onboarding for new Support Specialists; design, build, and continuously improve structured training that reflects current workflows, tools, and contributor-experience standards, so agents ramp quickly and confidently. Coaching & development — build and maintain ongoing training across all tiers; partner with Team Managers to close skill gaps with targeted interventions that translate into performance improvement. Quality assurance — own the QA program: scorecard design, calibration, audits, and reporting; keep QA consistent, fair, and actionable, and require that quality feedback cite a current source document. Knowledge base / SSOT — own the support knowledge base and its review cadence so guides stay accurate and current, and retire stale content. Team leadership — lead, develop, and manage a small team of Enablement & QA Specialists; set priorities, coach, and keep the team unblocked and accountable to high-quality output. Cross-functional part

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Enterprise LATAM Sales team builds and expands relationships with some of the largest and most complex businesses in the region. We help enterprises modernize their financial infrastructure, launch new business models, and grow locally and globally using Stripe. We’re looking for a frontline sales manager to lead and develop a high-performing team of Enterprise Account Executives based in Mexico City. You’ll be responsible for setting the team’s strategy, delivering against ambitious revenue targets, and helping sellers navigate complex, multi-stakeholder opportunities. You’ll also partner closely with Solutions Architecture, Product, Risk, Legal, Marketing, and other teams to deepen Stripe’s presence across LATAM. What you’ll do As Sales Manager, Enterprise — LATAM, you’ll recruit, coach, and lead a team responsible for developing new strategic relationships and expanding Stripe’s footprint within existing enterprise users. You’ll combine strong people leadership with hands-on deal coaching, disciplined business management, and a deep understanding of the LATAM market. Responsibilities Recruit, lead, mentor, and develop a high-performing team of Enterprise Account Executives. Establish the team’s long-term vision, go-to-market strategy, and operating rhythm for LATAM. Own team-level revenue, activation, pipeline, and other sales targets. Coach Account Executives across the full enterprise sales cycle, including prospecting, discovery, business-c

In this role, you’ll coordinate and manage technical payroll accounting activities across Scale’s global footprint. You’ll manage the preparation, maintenance, processing, analysis and auditing of manual and automated payroll data, information, records and reports – ensuring accuracy and completeness of payroll transactions. You’ll also lead, train and provide guidance to internal and external partners, and serve as a clear point of contact for resolving payroll related inquiries. English fluency is required. You will: Support End-to-End Payroll Processing: Execute multi-frequency domestic and international payroll cycles, accurately managing all compensation inputs, deductions, and employee lifecycle changes. Compliance & Audits: Perform rigorous pre- and post-payroll audits, investigate and resolve discrepancies, and ensure strict adherence to all multi-jurisdictional tax, labor, and company regulations. Accounting & Reporting: Support payroll accounting functions, including month-end close, reconciliations, journal entries, management reporting, and year-end tax activities (e.g., W-2s). Employee Support & Vendor Management: Operate the payroll help desk as the primary resource for employee inquiries and coordinate daily with external vendors, PEO/EOR partners, and tax agencies. Systems & Process Optimization: Leverage HRIS and modern technologies (including AI tools) to maintain confidential records, adapt to legislative changes, and continuously improve workflow efficiency and accuracy. Ideally you'd have: Experience executing multi-frequency domestic and international payroll cycles, managing compensation inputs, deductions, and employee lifecycle changes. Perform pre- and post-payroll audits, resolve discrepancies, and ensure compliance with multi-jurisdictional tax, labor, and company regulations. Manage payroll accounting: month-end close, reconciliations, journal entries, management reporting, and year-end tax activities (e.g., W-2s).

About the Team The B2B Marketing team is a small, high-impact group focused on driving lead generation across multiple DoorDash business lines, including Restaurants (U.S. & Canada) and New Verticals (Alcohol, Flowers, and more). We’re a fast-growing team where you’ll have the opportunity to shape our marketing approach, work closely with global stakeholders, and grow as the team expands. About the Role We’re looking for a performance-driven Paid Search specialist to help scale our B2B acquisition efforts across the U.S. and Canada. In this role, you’ll own the end-to-end execution of Paid Search campaigns, managing performance, identifying growth opportunities, and driving efficiency across a multi-million dollar budget. You’ll work closely with U.S.-based teams and platform partners like Google and Microsoft. You will report directly to our local Manager, B2B Performance Marketing. You’re excited about this opportunity because you will… Ownership: End-to-end Paid Search execution aligned to B2B growth goals (lead quality, efficiency, and scale) Campaigns: Build, launch, and optimize Search and Performance Max campaigns across the U.S. and Canada Performance: Monitor and improve campaign performance against core KPIs (e.g., lead generation, efficiency, and return) Optimization: Drive continuous improvements through testing, automation, and data analysis Insights: Translate performance data into clear insights and recommendations for cross-functional partners Stakeholder collaboration: Partner with internal teams and external platforms (Google, Microsoft) to unlock growth opportunities We’re excited about you because… You have 3–5+ years of experience in performance marketing, with a focus on Paid Search You have hands-on experience managing Google Ads and/or Microsoft Ads campaigns You’re comfortable working with data and using it to make decisions and drive improvements You can clearly communicate insights and recommendations to stakeholders You’re

About the Team The B2B Marketing team is a small, high-impact group focused on driving lead generation across multiple DoorDash business lines, including Restaurants (U.S. & Canada) and New Verticals (Alcohol, Flowers, and more). We’re a fast-growing team where you’ll have the opportunity to shape our marketing approach, work closely with global stakeholders, and grow as the team expands. About the Role We’re looking for a performance-driven Paid Search specialist to help scale our B2B acquisition efforts across the U.S. and Canada. In this role, you’ll own the end-to-end execution of Paid Search campaigns, managing performance, identifying growth opportunities, and driving efficiency across a multi-million dollar budget. You’ll work closely with U.S.-based teams and platform partners like Google and Microsoft. You will report directly to our local Manager, B2B Performance Marketing. You’re excited about this opportunity because you will… Ownership: End-to-end Paid Search execution aligned to B2B growth goals (lead quality, efficiency, and scale) Campaigns: Build, launch, and optimize Search and Performance Max campaigns across the U.S. and Canada Performance: Monitor and improve campaign performance against core KPIs (e.g., lead generation, efficiency, and return) Optimization: Drive continuous improvements through testing, automation, and data analysis Insights: Translate performance data into clear insights and recommendations for cross-functional partners Stakeholder collaboration: Partner with internal teams and external platforms (Google, Microsoft) to unlock growth opportunities We’re excited about you because… You have 3–5+ years of experience in performance marketing, with a focus on Paid Search You have hands-on experience managing Google Ads and/or Microsoft Ads campaigns You’re comfortable working with data and using it to make decisions and drive improvements You can clearly communicate insights and recommendations to stakeholders You’re