Technical Assistant

... Address: 503 & 504, 5th Floor, B Wing, Hiranandani Fulcrum, Sahar Road, Andheri East, Mumbai, Maharashtra Facility: SODEXO SVC - GOREGOAN Qualification: Graduate Experience: 7 - 9 years Source: Sodexo India | Job Code: IJP572021

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world’s first Universal AI Employee — a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema’s customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists are operators of live AI systems , not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema’s deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: ❌ Not L1 / call-center support, ❌ Not a “just escalate to engineering” role, ❌ Not reactive firefighting only This is : A senior technical escal

To provide technical expertise and support in the execution of PNG projects, ensuring that all engineering activities meet design specifications, safety standards, and quality requirements. The Projects Engineer plays a crucial role in overseeing on-site progress, resolving technical issues, and maintaining clear documentation, contributing to the successful and timely completion of projects while supporting the overall goals of the project team. Source: Adani Group | Job ID: 57540

To provide technical expertise and support in the execution of CNG projects, ensuring that all engineering activities meet design specifications, safety standards, and quality requirements. The Projects Engineer plays a crucial role in overseeing on-site progress, resolving technical issues, and maintaining clear documentation, contributing to the successful and timely completion of projects while supporting the overall goals of the project team. Source: Adani Group | Job ID: 53130

To provide technical expertise and hands-on support in the operations and maintenance of PNG pipelines, ensuring the reliable and efficient delivery of services. The Operations and Maintenance Engineer plays a critical role in executing maintenance activities, troubleshooting technical issues, and ensuring compliance with safety and regulatory standards, all while contributing to the continuous improvement of operational processes and the overall performance of the system. Source: Adani Group | Job ID: 54301

To provide technical expertise and support in the execution of PNG projects, ensuring that all engineering activities meet design specifications, safety standards, and quality requirements. The Projects Engineer plays a crucial role in overseeing on-site progress, resolving technical issues, and maintaining clear documentation, contributing to the successful and timely completion of projects while supporting the overall goals of the project team. Source: Adani Group | Job ID: 53233