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Active20h ago

Technical Support Specialist

greenhouse,Diligent Corporation·📍 Bengaluru, KARNATAKA, India

Employment

FULL TIME

Work mode

On-site

Experience

5+ years

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support Specialist, you’ll support customers using a large SaaS platform, troubleshoot web-based application issues, communicate clearly over phone and email, identify and reproduce bugs, and work with escalation teams when deeper investigation is needed. Here’s a breakdown of what you’ll do: Provide responsive technical support to external customers and internal stakeholders through phone and email, helping them use the SaaS platform effectively. Troubleshoot web-based application issues by understanding the customer’s problem, checking relevant settings and history, testing possible solutions, and identifying whether an issue is reproducible. Investigate application errors and

What they are looking for

Skills & requirements

sqlawsgitaigoexcelrecruitmenthr

Department · Customer Support

GC

Hiring company

greenhouse,Diligent Corporation

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