Consumer Experience Lead in United States

Become a part of our caring community The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on the remediation of identified issues from the Resolution team root cause hub to resolve member abrasion points on a diverse scope. You will report to the Director, Strategy Advancement. As the Consumer Experience Lead you will Lead strategic and operational initiatives that improve business performance, organizational effectiveness, and cross-functional execution Analyze complex issues to identify root causes, uncover improvement opportunities, and recommend sustainable solutions. Build relationships, influence decision-making at all levels, and communicate recommendations Manage escalations, resolve issues, and accountability for commitments, deliverables, and action items across teams Strengthen operations through documentation, strategies, self-service resources, process optimization, and decision-support materials for leadership Use your skills to make an impact Required Qualifications Bachelor's degree 3 or more years of experience in Healthcare operations 3 or more years of project management experience 3 or more years of project leadership experience Demonstrated analytical with experience identifying root cause and implementing sustainable solutions Live in EST or CST time zone Preferred Qualifications Experience supporting executive leadership teams or enterprise-wide strategic initiatives Experience with operation excellence, process improvement methodologies, or business transformation efforts Demonstrated Executive leadership experience with communication strategy skills <p style="text-align:inheri

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. About the Role Every consumer experience Mindbody ships is built on top of our consumer platform. The platform is the shared foundation that lets our front-end squads deliver reliable, consistent wellness experiences without rebuilding the plumbing every time. This role exists to answer a deceptively simple question: what does the consumer platform need to become so that front-end squads can move fast on solid ground — and how do we get there from a legacy monolith without breaking the surfaces that depend on it today? This is a senior individual-contributor role for a product leader who is equally comfortable in two rooms: designing API contracts and service boundaries with a senior backend engineering team, and making the cross-surface platform calls that keep multiple consumer squads pulling in the same direction. You'll own the consumer platform roadmap, partner closely with engineering and your downstream partner squads, and be measured on how much faster and more reliably the rest of consumer can build because of the foundation you've shaped. What you'll do Own the consumer platform strategy and roadmap. Define the capabilities the platform must provide so consumer s

About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. Guided by OpenAI’s mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You’ll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Systems Integration team is critical in this mission, turning complex hardware-software development into reliable product signals. We build the shared infrastructure, tooling, and lab environments that let teams test quickly, understand failures, and ship with confidence. About the Role As a Systems Integration Manager , you will lead the team responsible for device validation infrastructure, test automation, developer tooling, and lab operations. This is a player-coach leadership role: you’ll set technical and operational direction, build and develop a team of engineers and lab operations professionals, and stay close to the architecture and hardest systems problems. You will partner closely with device software, OS, firmware, hardware, reliability, QA, and release infrastructure teams to define validation strategy, improve release readiness, and ensure our test environments and quality signals scale with the product. Because this is a new category of devices, you’ll have the rare opportunity to build the validation foundation early—shaping the systems, standards, and operating model that will support products from prototype through launch. We’re looking for a leader who combines strong technical judgment with people leadership, operational rigor, and experience building reliable systems for complex hardware-software products. This role is b

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Health100 is America's trusted front door to health and care. The Health100 platform integrates any participating health plan, PBM, pharmacy (retail and specialty), provider, digital health point solution provider, and employer, and addresses the top health care challenges for the consumer. We are looking for a hands-on, passionate engineering leader to join a high-energy, mission-driven team on the forefront of digital health innovation — reinventing how consumers engage with their health. As the Lead Director of Software Engineering, you will lead the strategic vision, development, and execution of our platform engineering roadmap. You will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed consumer expectations. As a key strategic leader, you will own integration strategy and execution across multiple domains, managing partner requirements, technical constraints, and external commitments while advancing platform modernization initiatives. You will partner closely with external stakeholders, understand their technical constraints and success criteria, and communicate risks and feasibility clearly in both technical and business terms. Responsibilities: </

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also working on some exciting, 0-1 consumer initiatives. Both areas are top business priorities. As part of Plaid’s first Consumer team, you will lead product development and execution within a startup-like environment at Plaid. Responsibilities Define an ambitious vision / roadmap, sign up for quarterly / half year goals, and partner with the cross-functional team to hit them Drive prioritization and execution (build, measure, iterate) Identify opportunities through consumer feedback and staying close to our data / dashboards Partner with cross-functional team (design, research, data science, legal, and compliance) to do all of the above Qualifications You have successfully launched large consumer facing features driving meaningful outcomes at B2C companies You start with the consumer problem and have held a high bar for consumer experience You naturally gravitate towards using data to mak

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also working on some exciting, 0-1 consumer initiatives. Both areas are top business priorities. As part of Plaid’s first Consumer team, you will lead product development and execution within a startup-like environment at Plaid. Responsibilities Define an ambitious vision / roadmap, sign up for quarterly / half year goals, and partner with the cross-functional team to hit them Drive prioritization and execution (build, measure, iterate) Identify opportunities through consumer feedback and staying close to our data / dashboards Partner with cross-functional team (design, research, data science, legal, and compliance) to do all of the above Qualifications You have successfully launched large consumer facing features driving meaningful outcomes at B2C companies You start with the consumer problem and have held a high bar for consumer experience You naturally gravitate towards using data to make strategic decisio

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Discount Strategy Team oversees the strategy, planning, execution, and optimization of all discount strategies to drive profitable growth and consumer engagement. This team works closely with internal partners such as Merchandising, Pricing, Digital, and Marketing leadership to develop best-in-class promotional strategies across all vehicles. The Sr. Manager is responsible for analyzing discount strategies to create clear, compelling, profitable promotions across the business, which includes organizing and prioritizing key areas of focus to facilities efficient decision making. The team uses deep category and consumer knowledge to analyze market trends and dynamics, develop promotional events that drive consumer engagement, analyze and optimize promotional effectiveness, understand vendor/brand economics and productivities, drive customer loyalty and related optimization opportunities across various levers. The Senior Manager, Discount Strategy is charged with developing and driving a portfolio of profitable growth initiatives in partnership with Category Managers and Price Value Strategy leadership. The Senior Managers oversee the budget and project execution plan for multiple initiatives. The Senior Manager will report to the Promo Strategy Director. Required Qualifications</b

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities, and plan for what matters most. Our mission is to help those people find the inspiration to create a life they love. As a member of our Legal team, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. We're looking for an experienced, self-motivated, practical, and creative lawyer to join our small and nimble team. In this role, you'll support product and engineering teams across Pinterest's core consumer experience and/or ads ecosystem—serving as a subject matter expert and influential advisor to senior business and legal leadership alike. You'll drive strategy on cutting-edge legal issues in generative AI, privacy, IP, digital advertising, and beyond. We're al

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. Overview of the Role: The Global Enterprise Marketing team operates across brands, channels, events, and geographies, and moves fast. We're looking for a sharp, organized Marketing Events & Operations Coordinator to be the connective tissue that keeps it all running during our highest-stakes, most visible moments. This role reports to the Head of Experiential Marketing and supports the broader cross-functional enterprise

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is looking for a Sr. Staff Quantitative Product Researcher to lead the development and evolution of user-centered measurement across our consumer experience. As the volume of measurement asks grows, we need a seasoned researcher who can partner with Data Science and Engineering as an equal — not just contributing to metrics work, but guiding it end-to-end and shaping the direction of how we measure the Pinner experience. In this role, you'll own the full arc of measurement work: identifying what we should be measuring, designing surveys that capture the constructs that matter, validating that our metrics are reliable and sensitive, guiding experimentation plans to prove they can move, and partnering with DS and Eng to build behavioral proxies or predictive models where they're needed. You'll also extend this work into how we evaluate a

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. THE GLOBAL CREATIVE TEAM In a world where every interaction matters, we craft brand experiences that resonate across audiences and channels, fueling a lifetime of play. We turn every touchpoint, physical or digital, into a chance to spark wonder, build desire and drive business outcomes for our portfolio of iconic brands. We operate as one global creative team, united by a shared vision, diverse perspectives and a belief that the best ideas can’t be confined by org charts or geographic borders. Our multi-disciplinary creative teams are driven by unbridled curiosity, bravery and an innate drive to FITFO. About the role: We are seeking a Sr. Creative Director, Brand Experience to lead the creative vision, development and stewardship of Hasbro’s iconic portfolio of toy and game brands across Action, Fashion, Preschool, Nerf, Play-Doh and Board Games. This leader will shape how our brands show up in the world; building distinctive creative platforms and identities that connect with consumers, stand out in culture and drive commercial impact. Leading our front-end Brand Experience organization, you will set the creative vision for the portfolio and build the teams, standards and tools needed to bring that vision to life globally. You’ll partner closely with Brand Marketing, Product Design & Development, Commercial, Licensing and our Global Creative Studio to connect brand strategy to execution across every consumer touchpoint. The mandate is simple: build brands that cut through the noise and move with culture. A day in the

About the Team The Pricing & Monetization team is responsible for how our products create and capture value. We partner closely with Product, GTM, and Finance to design pricing models, packaging, and commercial strategies that support adoption, growth, and long-term scaling of the business. To thrive on this team, you need to be a proactive problem-solver who excels at bringing structure to ambiguous challenges. Our work demands strategic thinking, cross-functional collaboration, and precision in execution. Team members succeed when they are analytical, detail-oriented, skilled at balancing multiple priorities, and passionate about driving high-stakes projects forward to deliver meaningful results. About the Role We are looking for a Pricing Strategist with hands-on consumer pricing experience to shape how we price, package, and monetize our products across our consumer offerings. You’ll work closely with senior leaders across Product, GTM, and Finance to define pricing approaches, improve commercial decision-making, and bring more rigor to how we monetize our offerings. You should be comfortable building monetization frameworks and commercial policies, analyzing tradeoffs, supporting and driving high-impact decision-making. You should also care deeply about the customer perspective and believe that strong pricing reflects a real understanding of customer value, needs, and friction points in order to build pricing that is clear, fair, and aligned with how customers experience our products. This role will report to the Head of Product Pricing for Chat & Codex. What you’ll do Develop pricing and packaging strategy across subscription tiers, usage limits and entitlements, credits and overages, and emerging monetization models, balancing customer value, growth, and unit economics. Develop innovative commercial constructs to better serve our customers. Partner with Product, GTM, and Finance leaders to ensure pricing aligns with product value, the roadmap, commerc

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Health100 is America's trusted front door to health and care. The Health100 platform integrates any participating health plan, PBM, pharmacy (retail and specialty), provider, digital health point solution provider, and employer, and addresses the top health care challenges for the consumer. The Senior Manager, Software Engineering will lead engineering teams building a best-in-class consumer health experience on the Health100 platform, focused on identifying, prioritizing, shaping, and executing complex platform initiatives. As a key member of our engineering organization, you will drive innovation, manage cross-functional teams, and deliver scalable cloud-native and AI-enabled solutions that improve consumer experiences and business outcomes. This role works within a top-notch organization of software developers who identify, design, and deliver technology solutions using Java, distributed systems, cloud platforms, and AI-powered capabilities to achieve defined business value. You will guide the integration and validation of complex technology solutions, drive engineering excellence, and leverage emerging technologies including Generative AI and intelligent automation to accelerate innovation and efficiency *Remote eligible within the United States. Preference for candidates in close proximity to our Woonsocket, RI headquarters. Resp

About the Team The Future of Computing Research team is an applied research team in the Consumer Devices group focused on developing new methods and models to support our vision as we advance forward in our mission of building AGI that benefits all of humanity. About the Role As a Technical Lead on the Future of Computing Research team, you will work together with both the best ML researchers in the world and the greatest design talent of our generation to push the frontier of model capabilities. This role is based in San Francisco, CA. We follow a hybrid model with 3 days a week in the office and offer relocation assistance to new employees. In this role, you will: Evaluate and select silicon platforms (GPUs, NPUs, and specialized accelerators) for on-device and edge deployment of OpenAI models. Work closely with research teams to co-design model architectures that meet real-world deployment constraints such as latency, memory, power, and bandwidth. Analyze and model system performance, identifying tradeoffs between model design, memory hierarchy, compute throughput, and hardware capabilities. Partner with hardware vendors and internal infrastructure teams to bring up new accelerators and ensure efficient execution of transformer workloads. Build and lead a team of engineers responsible for implementing the low-level inference stack, including kernel development and runtime systems. Run through the necessary walls to take nascent research capabilities and turn them into capabilities we can build on top of. You might thrive in this role if you: Have experience evaluating or deploying workloads on GPUs, NPUs, or other specialized accelerators. Understand the performance characteristics of transformer models, including attention, KV-cache behavior, and memory bandwidth requirements. Have designed or optimized high-performance compute systems, such as inference engines, distributed runtimes, or hardware-aware ML pipelines. Have experience building or leading teams work

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Role Pinterest’s Consumer Communications function is at the center of how we build cultural relevance and connect with the audiences that matter most—across product storytelling, lifestyle and culture, and creator-led narratives. As Sr. Director, Consumer Communications, you’ll lead a team spanning product, lifestyle/culture and creator communications. Reporting to the Chief Communications Officer, you’ll own Pinterest’s consumer communications strategy end-to-end, serving as the CCO’s primary partner in translating the company’s consumer and brand vision into strategy and execution across consumer, culture and creator audiences. What you’ll do: Lead and develop a high-performing consumer communications organization with clear goals, strong accountability and a culture of excellence and creativity. Define and own the integrated consum