Director Commerce Support Jobs

Location Details: United States, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. Join our team We are seeking a strategic and transformational leader to oversee GoDaddy's Commerce Support organization. This leader will define and execute the strategy for merchant activation, adoption, retention, and support while leading AI-enabled transformation that drives scalable growth across GoDaddy's Commerce business. The Director will lead teams supporting merchants across onboarding, activation, payment processing, product adoption and attach , issue resolution, and ongoing success. Partnering closely with Product, Engineering, Sales, Risk, and Go-to-Market teams, this role will shape the future of merchant experiences through AI, automation, data-driven decision making, and operational innovation. What you'll get to do... Define & Drive Business Strategy Develop and drive the strategic roadmap for merchant activation, adoption, retention, and growth Establish organizational priorities aligned to business outcomes and customer success Partner with senior leaders across Commerce, Care, Sales, GTM, Risk, Product, and Engineering to influence strategy and execution Evaluate market trends, customer needs, and emerging opportunities to shape future capabilities Determine areas of opportunity and strategy to further growth with merchants across the GoDaddy portfolio (e.g., AAB, email ) , beyond the Commerce suite of products/services Drive AI & Support Transformation Establis

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Wirecutter strives to be the most trusted product recommendation service on the internet. We obsessively test and report on thousands of items each year to recommend the best of everything. Our goal is to save you time and eliminate the stress of shopping, whether you’re looking for everyday gear or gifts for loved ones. We work with total editorial independence. That means nothing appears on the site as a recommendation unless our writers and editors have deemed it the best through our rigorous reporting and testing. Wirecutter was founded in September 2011 and acquired by The New York Times Company in October 2016. Wirecutter is mission-driven and reader-supported; learn more about us here. About the Role Wirecutter is looking for a strategic and operationally oriented partnerships leader who is passionate about driving performance-based results that provide the best buying experience on Wirecutter Picks. The Director, Commerce Partnerships reports directly to the Executive Director, Commerce and is the team leader responsible for business development, partnerships and affiliate operations. You will emphasize building career development plans through active mentorship of the team, and working across the organization to achieve our goals and priorities. This role is open to remote hiring. This is a temporary role running from September 2026 - May 2027. Responsibilities: Oversee the strategic development of Wirecutter’s affiliate reven

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Lead the strategic HR transformation across our rapidly expanding fulfillment network, empowering our global trade mission. The opportunity: This is a pivotal opportunity to architect and scale the HR function across Flexport's growing fulfillment network. You will partner directly with Operations leadership, driving the strategic transition from a contingent to a full-time workforce. This involves building comprehensive HR capabilities from the ground up in states like New Jersey, Wisconsin, Texas, Georgia, and California. You will tackle complex challenges related to multi-state compliance, talent acquisition, employee relations, and HR program implementation, all while fostering a high-performance culture aligned with Flexport's mission to make global trade easier for everyone. You will: Develop and execute a comprehensive HR strategy tailored for Flexport's Omni (fulfillment) operations, aligning with business objectives and growth plans. Lead the strategic transition from a temporary to a full-time workforce across all fulfillment centers, including legal compliance, policy development, talent acquisition, and employee integration. Build, mentor, and manage a

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Lead the strategic HR transformation across our rapidly expanding fulfillment network, empowering our global trade mission. The opportunity: This is a pivotal opportunity to architect and scale the HR function across Flexport's growing fulfillment network. You will partner directly with Operations leadership, driving the strategic transition from a contingent to a full-time workforce. This involves building comprehensive HR capabilities from the ground up in states like New Jersey, Wisconsin, Texas, Georgia, and California. You will tackle complex challenges related to multi-state compliance, talent acquisition, employee relations, and HR program implementation, all while fostering a high-performance culture aligned with Flexport's mission to make global trade easier for everyone. You will: Develop and execute a comprehensive HR strategy tailored for Flexport's Omni (fulfillment) operations, aligning with business objectives and growth plans. Lead the strategic transition from a temporary to a full-time workforce across all fulfillment centers, including legal compliance, policy development, talent acquisition, and employee integration. Build, mentor, and manage a

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Lead the strategic HR transformation across our rapidly expanding fulfillment network, empowering our global trade mission. The opportunity: This is a pivotal opportunity to architect and scale the HR function across Flexport's growing fulfillment network. You will partner directly with Operations leadership, driving the strategic transition from a contingent to a full-time workforce. This involves building comprehensive HR capabilities from the ground up in states like New Jersey, Wisconsin, Texas, Georgia, and California. You will tackle complex challenges related to multi-state compliance, talent acquisition, employee relations, and HR program implementation, all while fostering a high-performance culture aligned with Flexport's mission to make global trade easier for everyone. You will: Develop and execute a comprehensive HR strategy tailored for Flexport's Omni (fulfillment) operations, aligning with business objectives and growth plans. Lead the strategic transition from a temporary to a full-time workforce across all fulfillment centers, including legal compliance, policy development, talent acquisition, and employee integration. Build, mentor, and manage a

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Lead the strategic HR transformation across our rapidly expanding fulfillment network, empowering our global trade mission. The opportunity: This is a pivotal opportunity to architect and scale the HR function across Flexport's growing fulfillment network. You will partner directly with Operations leadership, driving the strategic transition from a contingent to a full-time workforce. This involves building comprehensive HR capabilities from the ground up in states like New Jersey, Wisconsin, Texas, Georgia, and California. You will tackle complex challenges related to multi-state compliance, talent acquisition, employee relations, and HR program implementation, all while fostering a high-performance culture aligned with Flexport's mission to make global trade easier for everyone. You will: Develop and execute a comprehensive HR strategy tailored for Flexport's Omni (fulfillment) operations, aligning with business objectives and growth plans. Lead the strategic transition from a temporary to a full-time workforce across all fulfillment centers, including legal compliance, policy development, talent acquisition, and employee integration. Build, mentor, and manage a

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Director of Product to own our product operating model end to end: the practice of product management, the delivery engine that gets work shipped, and the annual roadmap that connects both to company strategy. Reporting into our COO, this individual will lead a team of Product Managers embedded in cross-functional pods and hold those pods accountable for measurable customer and business outcomes. The Director of Product will work in close partnership with the VP of IT, Senior Manager of UX, Director of Enterprise AI Adoption, and business leaders to connect customer needs, business priorities, technical strategy, and execution. If you’re passionate about building high-performing product organizations, enjoy turning strategy into action, and are excited to lead cross-functional teams in delivering product experiences that are strategically sound, technically feasible, thoughtfully designed, and impactful for customers and the business, we want to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities.

About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv. POSITION SUMMARY We are looking for a seasoned sales and business development professional with a proven history of managing enterprise commercial relationships. This position will own a diverse book of business comprising major commercial accounts, with a mandate to drive product adoption, account renewals, and revenue expansion within the Japan territory. JOB RESPONSIBILITIES Strategic Account Planning: Develop a deep understanding of client mission sets, map account whitespace, and develop strategic account plans to grow revenue through upsell and cross-sale activities. Pipeline & Forecast Management: Maintain accurate and up-to-date Salesforce data for your territory and provide reliable forecast information to upper management. Customer Advocacy: Drive referral sales and customer references to support net-new sales activities. Market Intelligence: Stay abreast of competitive intelligence and provide actionable feedback to management. Ad-hoc Duties: Perform other related duties as assigned. SKILLS & EXPERIENCE Required: Fluency in Japanese: Must be a native or fluent Japanese speaker with superior business-level written and verbal communication skills. 8+ years

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We’re looking for a Product Manager to own cross-border payments end-to-end - strategy, roadmap, execution, and iteration. This is a hands-on PM role: you write PRDs, run sprints, dig into data, and ship. You need to understand how money moves internationally - FX, settlement, compliance rails and be comfortable using AI to push product capabilities forward. What You’ll Do • Own product vision, roadmap, and OKRs for cross-border payments • Write PRDs, define acceptance criteria, run sprint planning, and own delivery from spec through launch and post-launch monitoring • Partner with engineering on system design—payment orchestration, FX engine, ledger, reconciliation, API contracts • Drive customer research: interviews, usability tests, funnel analysis, side-by-side sessions with support teams • Collaborate with legal, compliance, and risk to ship products that meet regulatory requirements across jurisdictions while keeping friction low • Identify where AI/ML creates real product leverage (routing, fraud, pricing, ops automation) • Competitive benchmarking across the cross-border landscape to inform roadmap and positioning Must Have • 6+ years in product management with a track record of shipping at scale • 3–4+ years in FinTech, Payments, or Financial Services; direct exposure to cross-border money movement, FX, or remittances strongly preferred • Solid understanding of payment systems: payment processors, FX engines, settlement mechanics, SWIFT/local rails, reconciliation • Hands-on with PRDs, sprints, and working directly with engineering in an agile

Brief Description of the Organization Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Citi’s Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Principles: We Take Ownership, We Deliver with Pride and We Succeed Together. Overview of the Role The Head of USCC Personal Loans Core Platforms and Lending Integrations is accountable for the execution and delivery of next-generation API integration platforms across value proposition, lending, and commerce ecosystems. This role owns a critical engineering function responsible for building scalable, secure, and compliant integration platforms that support Value Cards, Lending and Commerce business in USCC. The individual applies deep technical expertise and strong business understanding to translate strategic priorities into enterprise-grade API integration solutions. This is a highly technical leadership role, requiring the individual to actively drive architecture, influence low-level design, and guide implementation through principal and senior engineers. The role is expected to set engineering standards, define technical guardrails, and contribute hands-on where required, including the ability to review, prot

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Data Reports to: CX Analytics and Performance Director Apprenticeship: Data Analyst Level 4 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Customer Service department in turning core operational data into clear, actionable insight — covering everything from divisional headcount and budgets through to CS performance metrics, carrier claims and returns — helping the business understand performance and identify where the customer experience can be improved. Key Responsibilities Support core CS operational performance reporting across the department, including divisional headcount, budgets and key performance metrics such as CSAT and APH. Collect, clean and validate data from multiple internal and external sources across CX/CS operations, including carrier claims, returns (e.g. ZigZag), post-dispatch communications and customer contact systems. Build and maintain dashboards and reports (e.g. Power BI) tracking department-wide CS metrics, from workforce and budget data to claims and returns performance. Write and run SQL queries to extract and manipulate data from relational databases in support of departmental reporting. Identify trends and patterns across headcount, budget, claims, returns and delivery data, flagging root causes and opportunities for improvement. Support CS leadership and wider teams with ad hoc analysis to inform decision-making, resourcing

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Content Creator Reporting to: Director of Content & Post-Production About the Role THG Studios is looking for a creative, trend-savvy Content Creator to join our growing content team. You'll be responsible for creating platform-first content that drives engagement, increases brand visibility, and connects with audiences across social channels. Working within Europe's largest creative studio, ICON, you'll bring ideas to life from concept through to delivery, producing culturally relevant content tailored for today's social platforms. This is an exciting opportunity for a hands-on creator with a passion for storytelling, trends, and social media. What You'll Be Doing Content Creation & Execution: Create and deliver content from brief through to final output, ensuring work meets brand and platform requirements. Develop engaging content for TikTok, Instagram Reels, YouTube Shorts, and emerging social platforms. Generate and contribute creative ideas that align with campaign objectives and evolving trends. Produce visually compelling, audience-focused content that reflects platform behaviours and best practices. Support the testing and development of new content formats, approaches, and ideas. Creative Standards & Delivery: Optimise content for different platforms, ensuring the correct aspect ratios, pacing, and native social experience. Maintain a consistent tone, style, and level of quality across all projects. Manage multiple briefs and deadlines effectively. Follow established briefing, rev

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Onboarding Reports to: Customer Success Director Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time. Key Responsibilities Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences. Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars. Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions. Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients. Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management. Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets. Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early. What We Need From You A friendly, organis

About the Team Our Advertising & Promotions Marketing team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. About the Role Our advertising business is one of the fastest-growing parts of DoorDash. This role exists to ensure our sellers are equipped with the right materials for key conversations with enterprise advertisers. You will own the sales content portfolio for our ads business and design the system that produces it. You will co-create our annual sales narrative with our platform and product marketing partners, and own translating it into the practical materials the field actually uses to win. That covers the content sellers use in front of advertisers: pitch decks, one-pagers, customer proof, and playbooks, along with the research that informs it and the governance that keeps it up to date. You will also develop content for our external advertiser training materials. You will manage a team of four marketers covering Restaurant, CPG, and agency audiences across the US, Canada, Australia, and New Zealand, supporting a field of hundreds of sellers. You will partner with Sales, Product Marketing, Revenue Enablement, Product, and business leaders to develop content. Recurring content maintenance and library administration sit with your team. This role reports to the Sr. Director, Ads Marketing. You're excited about this opportunity because you will… Build deep fluency in our ads product suite across our Restaurant and CPG offerings, including occasions and co-marketing programs, and translate that expertise into seller storytelling and content. Own the sales content portfolio and design the operating model behind it, applying bran

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are opening a new fulfillment center in Atlanta, GA and are looking for a General Manager to join our growing Fulfillment Center network. This individual will report to our Senior Director of Fulfillment and will be responsible for leading the establishment and day-to-day operations of our new high-volume facility. This individual will oversee all aspects of site performance, ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, cost control, and employee engagement. As the leader of our brand-new fulfillment center, this individual will play a critical role in building the leadership team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. We’re looking for someone who is passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence. Job Type: Full-Time, Exempt Location: McDonough/Locust Grove area of Atlanta, GA Schedule: This role oversees our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their tea