Front Of House Manager in Akron

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows. WHAT YOU WILL DO Lead the Guest Experience • Set the daily standard for service and hospitality across the front of house • Stay visible on the floor and interact with guests to assess and elevate their experience • Always uphold operating procedures and guest safety and satisfaction standards • Ensure all guest areas are fully staffed and functioning efficiently Coach and Develop the Team • Supervise front of house team members and coach them in the moment • Drive team member engagement and create a team culture rooted in care and accountability • Support hiring, scheduling, onboarding, and ongoing development • Delegate tasks clearly and follow up to ensure completion Manage Operations • Execute opening and closing procedures

Job Responsibilities Welcome and assist players with check-in and reservations. Provide information about the venue, gameplay, and promotions. Help with golf clubs and equipment. Ensure the cleanliness and organization of venue. Offer retail items to guests, and keep retail area stocked and organized. Respond promptly to guest inquiries and requests. Give guests game demonstrations and enforce safety guidelines. Critical Skills & Experience Requirements Excellent customer service and communication skills. Ability to work effectively in a team. Basic computer skills for reservations and check-in. Physical ability to lift and move golf bags and equipment. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes

Job Responsibilities Provide leadership and guidance to team members to achieve performance targets. Monitor and evaluate team performance, providing regular feedback and coaching. Collaborate with other departments to ensure seamless workflow and quality service delivery. Identify and resolve operational issues and guest concerns promptly. Promote a positive and inclusive team culture, fostering associate engagement and development. Ensure compliance with company policies, procedures, and safety standards. Prepare and present regular reports on team performance and key metrics. Perform other operational duties as assigned by your manager Critical Skills & Experience Requirements High school diploma or equivalent work experience. High volume restaurant experience preferred Proven experience in a leadership or supervisory role. Excellent communication, interpersonal, and problem-solving skills. Strong organizational and time-management abilities. Ability to motivate and inspire a diverse team to achieve goals. Proficiency in relevant software and tools. Knowledge of industry-specific regulations and best practices. Availabilit to work varied shifts, including evenings, weekends and holidays Ability to stand and walk for long periods of time including maneuvering up and down stairs BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above stat