At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead. Your first two weeks at Squarespace will include mandatory virtual training from September 28th - October 9th. To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah. Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements. You'll Get To… Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat Stay up to date on new product features and improvements Identify isolated customer experiences and escalate important issues Who We're Looking For Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) Expertise with written communication and the ability to spot spelling and grammar errors Proficiency with decoding conver
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About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . Must be located in: San Francisco Bay Area or New York City About the Role This is a hybrid role based out of the San Francisco Bay Area. Mixpanel is seeking a high-impact Strategic Finance Lead to serve as a domain owner within our Financial Planning and Analysis team. This role is a trusted advisor to functional leaders across the business, owning the end-to-end financial planning process for a major domain and driving the analytical rigor that shapes leadership decisions. A successful candidate will bring deep FP&A expertise, strong business partnership instincts, and the ability to design scalable planning processes—not just execute within them. About the Team The FP&A team enables Mixpanel's ongoing financial success. Doing so means creating visibility into our financial outcomes by running and improving tight financial reporting processes with all members of executive leadership. It means using these processes coupled with analytical prowess and strong communication skills to deliver keen insights upon which strategic decisions will be made. It means identifying key trends to support these decisions with constantly improving financial models. Through this, the FP&A team guides the company through financial hurdles, fuels growth opportunities, and ultimately drives long-term success. Responsibilities Own the end-to-end financial planning process for a major domain (GTM, R&D, or G&A) — from brief to delivery — setting quality standards and accountability mechanisms that others follow. Define the 6–12 month financial strategy for your domain, validating assumptions with business pa
About the Team Netlify's Customer Success team is responsible for making sure customers get real, lasting value from the platform - from onboarding through renewal and beyond. The team works closely with Sales, Product, and Marketing to help customers grow their usage, see clear outcomes, and stay engaged over time. Every motion the team runs - whether it's a renewal conversation, a feature adoption push or customer escalation - is designed to build trust and relationships that compound. This role exists because we have a growing book of SMB accounts that need a dedicated, consistent point of contact. As our Customer Success Associate, you’ll drive broad-stroke outreach and build the workflows to manage them well. You'll carry a book of 120+ accounts with roughly $2M in ARR, and your job is to make sure those customers are engaged, getting value, and set up for renewal. This is an entry-level role with real ownership from day one, and you'll have mentorship from senior teammates as you ramp into the commercial side of the work. What You'll Do Own the day-to-day relationship for your book of accounts, serving as the primary point of contact and keeping customers informed, engaged, and successful on the platform Contribute ideas to dashboards and workflows to track your book of business - renewal timelines, health signals, engagement levels, and expansion indicators - so nothing falls through the cracks With guidance of leadership, drive outreach to customers ahead of renewal, lead those conversations, handle objections, and negotiate terms on flat renewals and smaller expansions, looping in Sales when a meaningful expansion opportunity emerges. Track and forecast your renewal book on a rolling basis, proactively surfacing risks and creating plans to address them before they become problems Use product usage data and customer outcomes to demonstrate value in renewal conversations and ongoing check-ins Identify opportunities for feature adoption and product expan
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Operations Senior Associate reporting to the Chief Operating Officer of CB Payments Ltd., you'll be the operational backbone of Coinbase's UK business. You'll own CBPL's financial promotions and asset listings process, lead local product governance, and drive customer experience improvements that shape how Coinbase grows in the UK market. What you'll do: Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining a clear audit trail across all in-scope channels Build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape Lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CBPL's regulatory and operational requirements before go-live Prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to ExCo, Board, and Operational forums Partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction Required Skills and Expe
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Internal Audit IT Associate Manager, you'll join the Internal Audit team and lead the execution of IT and security audits across Coinbase's global cloud infrastructure, security operations, and crypto-native products. This team delivers independent, third-line assurance over technology, information security, and IT governance, helping Coinbase protect customers and maintain trust at scale. You'll own audits end-to-end, from planning through reporting, mentor junior team members supporting your engagements, and translate complex technical findings into clear, actionable insights for senior leadership. What you'll do: Own end-to-end execution of IT and security audits covering cloud infrastructure (AWS, GCP), application security, identity and access management, vendor/third-party risk, and blockchain-related products including wallets and cold storage. Lead audit planning, fieldwork, and stakeholder management, synthesizing findings into evidence-based reports and presentations for senior leadership and the Audit Committee. Direct and develop junior audit team members supporting your engagements, providing day-to-day guidance, reviewing workpapers, and coaching on technical and professional growth. Drive continuous monitoring and validation of remediated audit findings, tracking management responses and flagging delays or emerging risk themes. Partner with Engin
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a CBIE Operations Senior Associate on the International EMEA Ops team within the Consumer & Business group, you'll help scale the operations function for Coinbase Ireland Limited across the EEA. Reporting to the Head of Operations, you'll drive day-to-day business operations, regulatory reporting, outsourcing oversight, and cross-functional initiatives that directly support regional growth and regulatory compliance. What you'll do: Own daily business operations for CBIE across all lines of business, managing consistent performance against targets and surfacing risks or gaps to leadership. Drive improvements to operational and regulatory reporting by streamlining data sets, building dashboards, and producing actionable insights using SQL, Snowflake, and Looker. Develop and execute local operational and outsourcing processes, procedures, and reporting to meet regulatory requirements, including day-to-day management of the outsourcing risk management framework. Partner with functional owners, central teams, and stakeholders to ensure compliance with the outsourcing framework and effective management of third-party risk. Lead discrete cross-functional initiatives and ad hoc projects spanning operations, growth, strategy, and regulatory priorities. Support regulatory and product operations activities for CBIE, including preparation of materials for internal and ext
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Internal Audit Senior Associate on the Internal Audit team within Finance, you'll execute risk-based operational and compliance audits end-to-end, covering planning, fieldwork, reporting, and remediation validation. Internal Audit is an independent, third-line function reporting directly to the Audit Committee, and this role strengthens Coinbase's control environment by evaluating governance, compliance, and risk management processes across global operations. You'll partner with first- and second-line stakeholders to identify control gaps, drive practical recommendations, and validate remediation, helping Coinbase maintain its position as the most trusted crypto platform. What you'll do: Execute end-to-end operational and compliance audits, including scoping, preliminary risk assessments, control walkthroughs, fieldwork testing (design and operating effectiveness), and reporting Own audit request tracking, open item management, and testing status, delivering proactive and transparent updates to Internal Audit leadership and cross-functional stakeholders Identify control gaps by performing root cause analysis, evaluating exception severity, and drafting risk-based recommendations that drive measurable improvement Lead audit reporting by drafting result summaries and issue write-ups that are direct, concise, and actionable for senior leadership and regulators Val
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As the AMLCO & Senior Compliance Associate for Coinbase's Cyprus MiFID entity, you'll own Financial Crime Compliance (AML/CFT) while supporting the Head of Compliance in building and running the broader compliance program. The Compliance team ensures our Cyprus operations meet CySEC and EU regulatory expectations across AML/CFT, MiFID conduct, Market Abuse, and data protection, enabling the business to scale safely. You'll combine formal AMLCO responsibilities with hands-on second-line oversight of risk assessment, monitoring, policy governance, training, and regulatory engagement. Hybrid Role: Please expect to be remote 4 days per week and in-office on Wednesdays. What you'll do: Own all AMLCO deliverables for the Cyprus MiFID entity, including the Annual AMLCO Report, AML Risk Assessment, and periodic financial crime compliance reporting to senior management and the Board. Lead second-line monitoring and testing across AML/CFT and broader conduct/compliance areas, documenting results, findings, and remediation actions for internal governance bodies. Drive regulatory engagement with CySEC, the FIU, and competent authorities, coordinating responses to information requests, inspections, and thematic reviews. Partner with first-line teams to assess the effectiveness of onboarding, KYC/EDD, sanctions screening, transaction monitoring, and STR/SAR reporting controls,
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Associate, FCM The FCM Operations team supports Coinbase Financial Markets, Inc. across US Futures, Prediction Markets, and Options by managing back-office operations including trade flow management, position management, margin monitoring, regulatory reporting, and business analytics. As a Senior Associate, FCM, you'll own exception management and operational readiness for new product launches, ensuring our derivatives infrastructure scales reliably while meeting regulatory expectations. What you'll do: Own exception management across cash, positions, trades, and margin, including triage, investigation, resolution, and implementation of durable fixes Lead operational readiness for new product launches, covering UAT/test case design, playbooks, cutover plans, and post-launch stabilization Partner with Product, Risk, Compliance, Accounting, and Engineering to design processes, controls, and reporting that scale and meet regulatory expectations Establish monitoring and exception reporting frameworks (SLAs, KPIs, dashboards) and run incident triage with clear escalation paths Drive root cause analysis and post-mortems, translating learnings into product and process improvements Identify and implement automation and tooling to reduce operational friction and manual work Required Skills and Experience: 5+ years in financial services or fintech operations with FCM, b
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Associate to join the Business Development team. This team is responsible for sourcing, executing, and scaling critical partnerships across Coinbase's core products, business lines, and global ecosystem. You'll autonomously own a portfolio of high-impact partner relationships, lead complex deal execution from first conversation through launch, and work directly with product and business leaders to bring new partnerships to life as company priorities and market opportunities evolve. What you'll do: Own and manage a portfolio of partnerships end-to-end, driving execution against commitments, resolving blockers, and ensuring partners deliver on agreed milestones and KPIs. Shape partnership strategy by identifying where new relationships can unlock growth, co-creating commercial frameworks alongside Product, Engineering, and Business leaders. Source, structure, and negotiate complex commercial agreements, independently managing the full deal lifecycle from initial outreach through close. Track partnership performance metrics, flag risks to senior stakeholders, and drive cross-functional resolution across legal, compliance, product, marketing, and finance. Lead partnership launches by coordinating cross-functional workflows and ensuring operational readiness from contract signing through go-live. Required Skills and Experience: 5+ years in strategic,
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As Associate General Counsel, you'll join Coinbase's Privacy Legal team reporting to the Managing General Counsel. You'll serve as a senior legal advisor on privacy and data protection across the company's global operations. This role sits at the intersection of product development, regulatory strategy, and data governance, advising teams on how to build privacy-forward products while navigating a rapidly evolving regulatory landscape. You'll partner with Privacy Operations, Product Counsel, Security, and Engineering to shape Coinbase's privacy program, translate complex global requirements into actionable guidance, and represent the company with regulators and government agencies in one of its most important markets. What you'll do: Own the development, implementation, and scaling of Coinbase's global privacy program in partnership with Privacy Operations, including policy drafting, data protection agreements, and transparency reports Lead cross-functional privacy initiatives spanning data governance, data protection tooling, and data subject rights processes in collaboration with CX, Engineering, and international teams Partner with Product and Commercial Counsel to embed privacy-by-design principles into the product development and launch lifecycle, translating regulatory requirements into clear, actionable product guidance Drive Coinbase's response to privacy inc
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Coinbase Internal Audit team is an independent, risk-based function that helps protect and strengthen the company by evaluating the effectiveness of governance, compliance, risk management, and control processes. Operating as the third line of defense, the team partners across the business to deliver objective assurance and practical recommendations that improve operations, support regulatory readiness, and help Coinbase scale with confidence. Coinbase is looking for an Associate Manager to join the Internal Audit team, focused on Financial Crimes Compliance (FCC). This role is based in the United Kingdom (Remote) and will report to the Internal Audit Manager. This individual will take a lead role in executing FCC audits end-to-end, from planning through reporting and validation, while also mentoring junior team members and beginning to take on audit leadership responsibilities. This individual has solid experience working in or with FinTech or financial services, a working knowledge of the applicable regulatory environment, and demonstrated ability to independently manage audit engagements with minimal oversight. What you’ll do: Lead FCC audits from planning through reporting, demonstrating working knowledge of regulatory requirements across the U.S. and globally Own audit scoping, stakeholder management, fieldwork execution, data analysis, and vali
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Compliance Associate for Coinbase Luxembourg S.A., you'll serve as a strategic advisor and key second-line defender within the Luxembourg Compliance team. This team owns the compliance framework that keeps Coinbase aligned with regulatory obligations across one of our most critical European entities. You'll lead framework development, regulatory advisory, and CCO support, ensuring our compliance posture scales with the business and meets the expectations of Luxembourg regulators. What you'll do: Lead the drafting, maintenance, and updating of local compliance policies and frameworks, ensuring alignment with EU/Luxembourg regulatory requirements and group-level standards. Own the Compliance Monitoring Plan and execute thematic reviews across key regulatory obligations, partnering with the Central Compliance Testing & Assurance team to ensure second-line coverage and consistent methodology. Drive regulatory engagement support by preparing materials for inspections, regulatory queries, and governance bodies, and coordinating annual regulatory reports (e.g., AML Risk Assessment, RC Report, Annual Compliance Summary Report). Execute consumer protection monitoring across conflict of interest, transparency, and disclosure requirements, and support Compliance by Design reviews for new products and services. Support the coordination and handling of regul
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Premium & Wealth CX, you'll lead the team responsible for delivering white-glove support to Coinbase's highest-value customers, including High Net Worth, Ultra High Net Worth, and VIP segments across our International markets. The Premium & Wealth pillar within Customer Experience is the dedicated home for relationship-led, high-touch service that keeps our most sophisticated customers confident and supported. You'll own day-to-day operations, people leadership, and service quality for your vertical, partnering closely with Compliance, Risk, and cross-functional teams to scale a support model that is fast, accurate, risk-aware, and trusted within a non-advisory framework. What you'll do: Own operational performance for your vertical, including SLA attainment, CSAT, QA scores, backlog health, repeat contacts, and complaint rates, using data and trend analysis to drive measurable improvements Lead, coach, and develop a team of Specialists, setting clear expectations through regular 1:1s, performance reviews, and building a pipeline of future leaders Drive a high-touch support model centered on trusted 1:1 customer relationships, deep specialist knowledge, and end-to-end case ownership that minimizes handoffs for complex trading, account, and funding issues Partner with Compliance, Legal, Risk, Complaints, and Workforce Management
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Compliance within CX Global Financial Crimes Operations (GFCO), you'll join the Functional Lead team, a high-performing group responsible for ensuring Coinbase's compliance operations programs across Transaction Monitoring (TM), Screening, and Enhanced Due Diligence (EDD) operate effectively and efficiently. You'll own the compliance content function across all three pillars, lead a small team of contractors, and serve as an operational program manager for the TM function. You'll drive measurable efficiency gains by embedding AI into compliance content operations while maintaining rigorous quality standards. What you’ll do: Own the end-to-end content lifecycle across TM, Screening, and EDD, managing intake, prioritization, creation, review, approval, publishing, and change communication for all procedural content, guidance documents, and job aids Lead a small team of 2-3 contractors, assigning work, setting priorities, and ensuring consistent quality and delivery against deadlines Drive program management for the TM function, hosting weekly change management meetings, tracking the book of work, resolving blockers, and reporting progress to senior leadership Build and deploy AI agents and automated workflows to scale content production, streamline intake processes, and reduce manual effort across daily operations Partner cross-functional
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