Principle Engineer in Dublin

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role: We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in Dublin. We use a hybrid work model of 3 days in the off

About the Role At Squarespace, we believe great talent experiences help people do their best work. We're looking for a Principal Talent Management Partner to help shape how we support performance, growth, careers, and development across the company. This is a builder role with end-to-end ownership of our Talent Management portfolio, including performance management, talent reviews, succession planning, career development, internal mobility, skills, and future talent initiatives. You'll connect these programs into simple, scalable experiences that help employees grow, managers lead effectively, and the business make better talent decisions. Working closely with People Business Partners, leaders, and cross-functional teams, you'll turn strategy into action - designing and delivering programs, facilitating critical talent conversations, using data to improve our approach, and leveraging AI and technology to modernize how talent experiences are delivered. This role is ideal for someone who thrives in ambiguity, brings structure to complex ideas, and is equally energized by shaping strategy and making it happen. What You'll Do Own and evolve our talent experience Lead and continuously evolve Squarespace's Talent Management portfolio across performance, talent reviews, succession, careers, internal mobility, skills, and emerging talent priorities. Design connected, scalable experiences that support employee growth, manager effectiveness, and business performance. Bring fresh thinking and practical ideas to how we develop talent and prepare for the future of work. Shape the future of performance Evolve performance management toward a continuous experience centered on feedback, coaching, accountability, and development. Design experiences that fit naturally into the flow of work and make meaningful feedback part of everyday conversations. Create practical frameworks, resources, and tools that help managers lead performance and career conversations with confidence. Use workf