Remote Machine Learning Engineer Cx Intelligence Manager Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help. What you'll do: Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment. Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products. Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery. Establish best practices for system design, coding standards, and AI/ML development workflows across the team. Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team. Co

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform that powers Coinbase chat, Help Center, and agent tooling, partnering closely with Conversation Design, CX, and engineering teams to deliver secure, compliant, and scalable AI-powered support. Our work helps customers get answers faster while enabling agents to resolve cases more effectively. We are hiring an IC4 Machine Learning Engineer to help evolve our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will contribute to the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is ideal for someone who enjoys solving complex ML systems problems, building reliable handoff logic across LLM frameworks, and shipping AI-enabled products that are measurable and scalable. What you'll do: Build and improve the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment. Develop production-grade Python services that bridge advanced AI and ML capab

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers. What you'll do: Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end. Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling. Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production. Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies. Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices. Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform which powers coinbase chat, Help Center and agent tooling surfaces, partnering closely with Conversation Design, CX, and other Engg teams to deliver secure, compliant, and scalable AI-powered support. Our work provides the trusted and accurate automated and agent-assisted experiences—helping customers get answers faster while enabling human agents to resolve cases more effectively. We are hiring an IC5 Machine Learning Engineer to drive the evolution of our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will lead the design and implementation of a sophisticated unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is pivotal in managing complex state transitions, context sharing, and intent routing across a distributed environment. You’ll thrive here if you enjoy high ownership, architecting complex hand-off logic between disparate LLM frameworks, and building reliable AI-enabled products that are fast, measurable, and scalable. What you'll do: Architect and deploy the orchestratio

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As a machine learning engineer in the Economics team, you will build state-of-the-art systems that blend rigorous economic thought with sophisticated machine learning algorithms to tackle some of the company's most challenging problems. Working in a horizontal team, you will have the opportunity to collaborate closely with partners across multiple functions to operate on a highly diverse set of problems, contributing both economic and engineering expertise in a fast-paced environment filled with exciting opportunities for technically-minded economists. The Economics team at Instacart works on a range of interesting and challenging problems across our platform, from aligning the incentives in our multi-sided marketplace to analyzing the role of prices and product placement in our customers' decision-making. Some of the core areas of focus for our team inclu

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Digital Twin Platform team at Instacart is on a mission to understand exactly what is on store shelves at all times — bringing the precision and depth of a smart warehouse to every local grocery store across North America. Inventory estimates power some of the most critical products at Instacart, from search to logistics, and this team sits at the center of it all. Operating like a startup within a larger company, the team drives the end-to-end shelf data supply chain: ingesting data from retail partners, actively collecting novel inventory observations, developing sophisticated models, and integrating those outputs into live products at scale. We are looking for a Senior Machine Learning Engineer to help build the next generation of platforms for understanding, observing, and predicting inventory levels and in-store stocking dynamics in real time. In

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Digital Twin Platform team at Instacart is on a mission to understand exactly what is on store shelves at all times — bringing the precision and depth of a smart warehouse to every local grocery store across North America. Inventory estimates power some of the most critical products at Instacart, from search to logistics, and this team sits at the center of it all. Operating like a startup within a larger company, the team drives the end-to-end shelf data supply chain: ingesting data from retail partners, actively collecting novel inventory observations, developing sophisticated models, and integrating those outputs into live products at scale. We are looking for a Senior Machine Learning Engineer to help build the next generation of platforms for understanding, observing, and predicting inventory levels and in-store stocking dynamics in real time. In

#Team Nextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet Your Future Neighbors At Nextdoor, machine learning is one of the most important teams we are growing. Machine learning is starting to transform our product through personalization, driving major impact across different parts of our platform including newsfeed, notifications, ads relevance, connections, search, and trust. Our machine learning team is lean but hungry to drive even more impact and make Nextdoor the neighborhood hub for local exchange. We believe that ML will be an integral part of making Nextdoor valuable to our members. We also believe that ML should be ethical and encourage healthy habits and interaction, not addictive behavior. We are looking for great engineers who believe in the power of the local community to empower our members to make their communities great places to live. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London. The Impact You’ll Make You will be part of

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Within Pinterest, the Pinterest Labs organization focuses on applied ML research and development. Labs works across a broad variety of AI/ML initiatives—including core computer vision, multimodal representation learning, heterogeneous graph neural networks, generative modeling, and recommender systems. This is the group that develops the foundation ML models that fully leverage the tens of billions of Pins and the associated knowledge graph to improve the core product

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Search & Personalization ML team is Instacart’s engine for state-of-the-art multi-task, multi-objective ranking—unifying search, discovery, recommendation, ads, and merchandising into a single value-aware platform. Partnering with world-class engineers, scientists, and PMs, we build the ranking backbone that powers every pixel of the shopping journey, optimizing not just for clicks, but for incremental GTV, basket lift, and retention over the long run. What We’re Building Foundational Ranking Backbone Models: Multi-task/multi-objective models (shared encoders + task heads) that jointly learn relevance, conversion, margin contribution, churn risk, and ad quality, enabling consistent decisions across search and recommendations. Value-Aware Optimization: Uplift and long-horizon value models that steer decisions toward incrementality and LTV, with cali

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As a Senior Machine Learning Engineer II on the Ads Response Prediction team, you will lead the design and development of core ML models that power Instacart’s ads ecosystem. This is a research-leaning role focused on theoretical problem formulation, training methodology, and model quality rather than infrastructure or full-stack engineering. You will tackle fundamental challenges in pCTR modeling such as mitigating selection bias, position bias, and optimizer’s curse in training data, improving model calibration across surfaces and domains, and advancing our multi-task learning and sequence modeling capabilities. You will also have the opportunity to shape our next-generation foundation model approach for ads ranking and contribute to cutting-edge retrieval systems like TIGER (Transformer Index for Generative Recommenders), Semantic ID and domain language

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview: We are looking for a Senior Machine Learning Engineer with a strong Operations Research background to join the Service Availability & Routing team within Instacart's Logistics organization. In this role, you will work at the intersection of combinatorial optimization, mathematical programming, and AI to solve high-impact problems in the fulfillment space — including order batching, shopper routing, service availability prediction, and real-time assignment. You'll partner closely with engineering, product, and data science to ship models and algorithms that directly influence Instacart's profitability and shopper experience at scale. The Logistics & ML group is responsible for the intelligence and execution behind Instacart’s fulfillment system. The team optimizes a multi-sided marketplace to ensure customers get their orders on-time and in high qu

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role: As a Machine Learning Engineer, you will have the opportunity to collaborate closely with senior engineers and product leaders as part of your team. Together, you'll develop and enhance Instacart's ads systems. You will use machine learning to devise and refine solutions in crucial areas such as ads selection, ranking, bidding, and auction across all of Instacart’s consumer facing surfaces and Ads Ecosystems. You will actively contribute to initiatives, assisting in all stages of ML projects from the initial concept, through prototyping and experimentation, to final launch. About the Team: The Ads Response Prediction team owns systems, algorithms and ML models to ensure a relevant and engaging Ads experience to customers of all the platforms powered by Instacart. This includes search and exploration retrieval systems, Sequential Modeling an

About Anyscale At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the role The Customer Engineer will play a crucial role in the customers’ post-sale journey - helping them to onboard, adopt and grow on Anyscale, troubleshooting and resolving open customer tickets and driving consumption. Anyscale is an ever evolving platform and hence will require close co-ordination with our engineering teams to debug complex issues. This is an exciting role for those who are technically curious and passionate about ML/AI, LLM, vLLM and the role of AI in next generation applications. It’s an opportunity to make a significant impact in a collaborative, fast-paced environment while building a new segment in this space. In this role, you’ll be able to Resolve customer issues and help in their successful adoption of Anyscale platform Be a technical advisor, and internal champion for our key customers Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution Contribute towards improvement of internal tools an

#Team Nextdoor Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com . Meet Your Future Neighbors At Nextdoor, machine learning is one of the most important teams we are growing. Machine learning is starting to transform our product through personalization, driving major impact across different parts of our platform, including newsfeed, notifications, ad relevance, connections, search, and trust. Our machine learning team is lean but hungry to drive even more impact and make Nextdoor the neighborhood hub for local exchange. We believe that ML will be integral to making Nextdoor valuable to our members. We also believe that ML should be ethical and encourage healthy habits and interaction, not addictive behavior. We are looking for great engineers who believe in the power of the local community to empower our members to make their communities great places to live. At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs. We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London. The Impact You’ll Make You will be part of a scrappy and