Shift Lead Grocery Associate in Belgrade

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! Our Wolt Market team has been growing rapidly in Serbia and around the world. As such, we are looking for new Shift Leads to lead our Grocery team in Belgrade. The role requires you to take responsibility for high quality service, and monitoring the performance and wellbeing during the shift. Therefore, you’ll need to be comfortable with leading by example and raising the bar of the service we provide. You will be working together with the Store Manager to develop strategies to improve customer experience and satisfaction. In addition, you will work to resolve problems on a daily basis, and most importantly create high team spirit! Our stores are open 7 days a week, so this role also requires you to be able to work on weekends and in different shifts according to the Wolt Market's opening times and Wolt's delivery times. You’ll be part of a fun team that is redefining how we shop and while your colleagues will like to share a joke, they also take real pride in their work - as a company, we do common things uncommonly we Wha

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ Join Wolt as a Serbian-Speaking Support Associate ⭐ We are looking for part-time Support Associates to join our Support team in Belgrade ! 💙 What you'll be doing: Supporting our customers, courier partners and venues via live chat and phone Ensuring that the delivery operations run smoothly Developing our support function together with the support team as well as other teams within Wolt 🤓 Our humble expectations: You have great communication skills with a personal touch, and a customer -obsessed and team -oriented mindset You are comfortable working hybrid (coming to the office) several days per week You can work in shifts in mornings, evenings and weekends - our support is open seven days a week You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You are fluent in Serbian language and you have professional working proficiency in English 🎁 What’s in it for you: Private Health insurance - for all employees 25+ days of vacation - per year Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account . Employee assistance program 🚀 Next steps: If you are excited about wo