Support Team Lead in Gurugram

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Global Operations: AirCover: Scaled Ops & Optimization is dedicated to building the world's most loyal travel community through exceptional service. Our vision is to design and deliver unmatched products and services so everyone can host and travel with confidence. Our objectives are to provide Aircover for Hosts, Guests and Travel Insurance. The Difference You Will Make: The Supervisor Aircover is directly accountable for the performance of their team of assigned specialists and for working to drive efficiency and quality, in collaboration with peers and cross-functional stakeholders, to achieve the objectives and strategic vision set by the Global Service Manager. Supervisors are responsible for the coaching and development of specialists on their team and for connecting our functional strategy into specific, meaningful goals and measurable results for the day-to-day work of their teams. The Claims team Lead will also work closely with Legal, Communications, Public Policy, Public Affairs, and other cross-functional teams to inform the policies, programs, and systems that improve the overall quality and performance of the department and support the Airbnb community. A Typical Day: Manage the day-to-day operations of your team through driving key performance indicators on a team and individual level (productivity, quality, operational health) whilst maintaining a superior level of team support and wellness. This includes: Volume/SLA management Supporting your team in the handling urgent escalated cases Manage the day-to-day operations of your team through

Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com . About the role You'll join our Technical Support team as a technical writer. You'll write the documentation that helps customers understand and use the product. You'll report into Support, so you'll work closely with agents and support leaders to shape what the knowledge base should become. You'll also partner with product managers, designers, and engineers to document features before they ship. Your writing will shape how well customers can help themselves. You'll help reduce ticket volume, speed up support responses, and give the AI assistants that handle customer questions better material to work with. It's a hands-on writing role that directly affects customer experience. What you'll do Write and update knowledge base articles for the product areas you own, including admin guides, how-tos, and troubleshooting content Work with the support team to spot common customer issues, close gaps in the KB, and decide what to update next Partner with PMs and engineers as new features get built, drafting release notes, in-app help text, and UX microcopy along the way Own one or two product areas as your main focus, and pitch in on shared areas when needed Create your own screenshots and short screen recordings to go with your writing Explain AI fe

Who are we: Graviton is a privately funded quantitative trading firm striving for excellence in financial markets research. We trade across a multitude of asset classes and trading venues using a gamut of concepts and techniques ranging from time series analysis, filtering, classification, stochastic models, pattern recognition, to statistical inference analyzing terabytes of data to come up with ideas to identify pricing anomalies in financial markets. As part of this team you will be tasked to apply machine learning and specifically deep learning techniques to trading problems while staying connected to broader research community. The researcher will put theory into practice and can immediately impact the global trading landscape with the expanding presence of Graviton in various markets. Description Lead research in applying machine learning to a wide variety of datasets and trading problems Follow latest developments in academic research and incorporating research techniques from different fields of applications to our problems Improve tick-by-tick order book based time series feature sets using latest preprocessing techniques Work on current and develop new deep learning models to exploit large pool of in-house features and computing infrastructure Develop scalable pipeline for building predictive models across global markets Discover and implement new sources of predictive alpha, verify that they improve existing models, and integrate them into the firm's strategy development pipeline Partner with quant researchers and software developers in implementation of conducted research to production using Python / C++ Advise infrastructure support team on latest developments on hardware and software to improve computing infrastructure for ML based research Qualifications Masters or PhD in Computer Science, Mathematics, Statistics, or a related field At least two years of demonstrated experience of ML/AI research in a professional setting or at a repu

Work Flexibility: Hybrid What will you do: Facilitate all Scrum ceremonies (Daily Standups, Sprint Planning, Sprint Reviews, and Retrospectives) and ensure effective communication within the team. Work with cross-functional teams to ensure smooth collaboration and deliver high-quality products, focusing on creating high value increments that eventually meet the Definition of Done. Ensure that the team is delivering the committed work on time and within the agreed scope, while ensuring optimal performance and the elimination of blockers. Track and report on the progress of the team, ensuring that the status of sprints, work completion, and risks are communicated to stakeholders regularly. Establish and extend best practices enterprise-wide by continuously iterating on Program Management processes and capturing best practices Provide coaching and support to team members on Agile principles, Scrum practices, and effective collaboration within the embedded and hardware engineering domains. What you need: Required Qualifications: Bachelor’s degree in computer science or related discipline with total 9+ years of experience and minimum 4+ years as a Scrum Master Must have at least one Scrum Certification – CSM/ PSM1 and in-depth knowledge of agile and scrum practices and experience leading multiple scrum teams with different projects located across geographies with diverse cultures, and offshore environments. Excellent communication, interpersonal, and problem-solving skills. Experience with tools like JIRA, Confluence, or other Agile project ma

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: As a Senior operations Specialist, you will contribute to operational efficiency by supporting the Homes supply, onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program. A Typical Day: As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations. Review, qualify, and enrich global supply leads from multiple sources to support Airbnb's supply growth. Resolve complex lead qualification cases and provide guidance using sound business judgment. Serve as an SME/SPOC for assigned supply verticals, ensuring consistency and quality. Mentor new hires and support onboarding, training, and

NK Securities Research is a leading financial firm that leverages cutting edge technology and sophisticated algorithms to trade the financial markets. Founded in 2011, we have gained invaluable experience in the field of High Frequency Trading across different asset classes. Responsibilities: As a Quantitative Researcher, you will: • Develop and enhance trading models using our in-house platform • Analyze extensive financial data sets to unearth trading opportunities • Provide analytical support to our experienced traders • Develop predictive models for market movements • Mentor interns and freshers, grooming them as future teammates Qualifications: The ideal candidate will possess: A degree in Computer Science, Mathematics, or Engineering from a leading institution. 0-4 years of relevant work experience. Exceptional analytical and problem-solving skills. Proficiency in programming, particularly in C++ or C. Working knowledge of Linux, Python, and shell scripting. A curious mindset and a passion for understanding complex systems. A disciplined and consistent work ethic. Strong communication and interpersonal skills. Previous experience in a startup or the High-Frequency Trading (HFT) industry will be an added advantage. What We Offer: Competitive salary package Opportunity to work in a dynamic and collaborative environment Career growth and development opportunities Catered breakfast and lunch Annual international and domestic trips Monthly team dinners

Work Flexibility: Hybrid What you will do: Work with product development team and help them with requirements management and system engineering. Assist in the deployment of tools such as JAMA etc. Work closely as administrator with functional leaders, organizational units, and subject matter experts on use case for projects and their processes. Train people, execute day-to-day configuration, support, maintenance and improvement of the tools, qualification of the tools and associated processes. Perform and own tasks including, but not limited to: User account maintenance, create filters and custom reports or dashboards for each project, as needed. Write script/ software to customize workflows and create configurations. Manage release cycles and validate the software tools and upgrade, backup, and baseline the project folders within each software tool. What you need: Required Qualifications: Bachelor’s degree in computer science, Computer Engineering or related field is preferred 2 – 7 years of experience Understanding of engineering lifecycle phases and design control processes and knowledge of Requirement Management and Test Management, Traceability. Experience with software and hardware defect tracking process and develop software using Python or any other scripting language & ability to understand and interpret electrical design and systems. Preferred Qualifications: Knowledge of JAMA workflows or similar tools like JI

Location Details: Gurugram, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join our team The Corporate Development team plays a key role in GoDaddy’s growth. They find industry trends and build relationships with partners. They identify, negotiate, structure, and finalize strategic acquisitions and investments. We are seeing a Corporate Development Manager to join our team! This Manager, reporting to GoDaddy's Head of Corporate Development, will support transaction teams. Their role is to drive growth and improve GoDaddy's market position with capital deployments and business combinations. This role plays an essential part in crafting our future growth through investments and acquisitions. It brings in new and innovative capabilities, improves existing ones, and grows our footprint and market opportunities. You will work across all aspects of inorganic growth, helping identify and build a pipeline of investment and acquisition opportunities. You will independently own meaningful initiatives throughout the deal lifecycle. This involves building financial forecasts, assessing value, and conducting detailed reviews. You will also assist with structuring and negotiations through signing and closing. What you'll get to do... Own significant workstreams across the end-to-end M&A process, including sourcing, evaluating, modeling, and supporting negotiation and closing Develop an outlook on potential transactions — including

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. Hybrid: This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join our team Join a high-impact team supporting GoDaddy’s global Salesforce ecosystem. You will play a key role in delivering scalable CRM solutions while partnering with engineering, product, and operations teams. This position offers the opportunity to work on complex challenges, mentor others, and continuously improve platform performance and user experience. What you'll get to do... Manage and support GoDaddy’s Salesforce CRM platform Partner with engineering, product, and operations teams to deliver solutions Solve complex technical issues and improve system performance Support onboarding of teams to Salesforce Mentor junior team members and share best practices Configure users, roles, permissions, objects, and layouts Build reports, dashboards, and automation (Flows) Manage data quality, imports/exports, and system monitoring Provide user support, training, and documentation Develop solutions using Apex and Lightning Web Components (LWC)Build integrations using REST/SOAP APIs Automate processes using Flows, Process Builder, and Triggers Customise applications to meet business requirements Support testing, code reviews, and deployments Your experience should include... 3+ years of experience as a Salesforce Administrator and Release Engineer Experience working with Sales, Service, and Experience Cloud Strong knowledge of Salesforce configurati

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Data Scientist-2 Overview Product Data & Analytics is a centralized global team that enables Mastercard product business units to make better data‑driven decisions. We build internal analytics partnerships that strengthen focus on business performance, portfolio and revenue optimization, initiative tracking, new product development, and go‑to‑market strategies. These capabilities are underpinned by our data platforms that enable insights to be delivered in a standardized, scalable, and cost‑efficient manner. Key Responsibilities Strategic Support • Design and implement value enablement frameworks that optimize pricing strategies, enhance pre-sales propositions, and ensure customer success. • Collaborate with global and regional teams to tailor solutions that meet regional business needs and align with Mastercard's objectives. • Provide data-driven insights and recommendations to optimize pricing, pre-sales strategies, and customer success outcomes. • Develop frameworks, project structures, and presentations to communicate key strategic initiatives. • Conduct data integrity checks and ensure quality and reliability in data used for analysis. • Translate complex business problems into analytical solutions that support strategic decision-making. Technical Leadersh

Work Flexibility: Hybrid What You Will Do / Roles & Responsibilities As a member of the Global Product Engineering team you will gain in depth knowledge about Stryker’s Trauma & Extremities portfolio. You will learn how Bone Plates & Screws, External Fixators, Surgical Instruments and many other products improve people’s life. Together we are responsible for over 50'000 articles. We count on you to maintain and improve our high standard in design specification and performance. You ensure compliance with applicable regulatory and quality requirements, including FDA, EU MDR, ISO 13485, and internal standards, by driving design change management activities, support regulatory submissions, and serving as a subject matter expert during internal and external audits. In your field of responsibility, you will make sure that design requirements are met as well as apply the design change process and identify technical solutions in this context. You oversee the continuous improvement projects for existing products in our group, create and manage project plans, assign and follow up on work packages. You participate in and at times lead cross functional teams to perform design related Non-Conformities(NC), Corrective- and Preventive-Actions(CAPA). Your role will include frequent contact with other teams such as the international Regulatory Affairs, Tech. Publications, Design Quality or Marketing to address design related questions for international registrations and creations of technical files required for the implementation of EU-MDR requirements. Drive value improvement, design optimization, and continuous improvement initiatives to enhance product performance, quality, compliance, and cost effectiveness. What You Need <

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc. The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated. The Difference You Will Make: The KYC Supervisor supports Airbnb’s Global Payments Operations. This position is a combination of responsibilities that includes leadership support, Compliance ops expertise and project coordination. This role requires building and maintaining relationships with the following stakeholders, outside your Reporting line: Project Managers, Operations Analyst, Partner Management, Foundation team, Product and Engineering team Content, Policy, Training, Quality, Partners, as potential Cross-functional Areas of Focus* A Typical Day: Manage day-to-day operations, staffing, and scheduling for Core Operations Serve as subject matter expert; handle escalated o

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist – Regional Customer Success Operations, Services Specialist – Regional Customer Success Operations, Services Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships. They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. About the Role Are you passionate ab

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. Job Description PayPay India is looking for a Data Engineer to work on our payment system to deliver the best payment experience for our customers. This platform is vital to support our increasing business demands. The Data Pipeline team is tasked with creating, deploying, and managing this platform, utilizing leading technologies like Databricks, Delta Lake, Spark, PySpark, Scala, and the AWS suite. We are actively seeking skilled Data Engineers to join our team and contribute to scaling our platform across the organization. Main Responsibilities Create and manage robust data

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb's culture to life. This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected. This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings. The Difference You Will Make: As an Office Manager, you help bring Airbnb's culture to life through exceptional execution and service. You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected. Success in this ro