Director Of Service Delivery in United Kingdom

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP ET’s mission to enable everyone to collaborate, create and thrive. WPP ET is undergoing a significant transformation to build the transformation platform that will power the next evolution of WPP. WPP is on a journey to clarify and simplify the operating model between our brands and WPP, modernise and create tech-enabled colleague experiences, and create an open, integrated technology innovation platform across WPP. Along that journey we will ensure WPP ET is a destination for tech talent, modernise our ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. As we continue this journey, a Director of Service Delivery is required to lead the delivery and continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leadin

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable for the planning, coordination, governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment to scope, timelines, budget, and business outcomes. This role requires a highly experienced programme delivery leader who can establish strong governance, manage complex dependencies, mitigate risk, and successfully deliver one of WPP’s most significant Service Management transformation programmes. What you'll be doing: Programme & Project Delivery Lead the end-to-end delivery plan

ABOUT THE ROLE We are a leading streaming global fitness content company with studios around the world including London, revolutionizing the way people access and engage with fitness workouts. Our platform offers a wide range of interactive, live and on-demand fitness content that caters to users of all fitness levels, empowering them to stay fit and healthy from the comfort of their homes. As the Senior Manager of Broadcast Engineering, you will play a pivotal role in our mission to deliver high-quality, seamless, and engaging fitness content to our global audience. You will lead the Broadcast Engineering team based in London, ensuring the smooth operation and optimization of our broadcast infrastructure, content delivery systems, and broadcast equipment. This position reports to the Director of Global Production Technology. YOUR DAILY IMPACT AT PELOTON Oversee and guide the Broadcast Engineering team in designing, implementing, and maintaining an efficient and reliable broadcast studio facility to deliver the best member experience possible Collaborate with global broadcast engineering leads to maintain parity and system wide connectivity between facilities Manage the procurement, installation, and maintenance of all broadcast equipment, ensuring their proper functioning and readiness for live and on-demand fitness classes Collaborate with cross-functional teams, including Content Production Operations, IT, and Product, to streamline content workflows, improve efficiency, and enhance the overall broadcast transmission process Stay up-to-date with the latest trends, advancements, and emerging technologies in broadcast engineering and streaming to propose and implement cutting-edge solutions Lead the team in promptly addressing technical issues and incidents, minimizing downtime and disruptions to the streaming service Mentor and guide the Broadcast Engineering team members, fostering a culture of learning, growth, and innovation YO

About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can’t do this without you. About the Role Yondr Group, a global developer, owner and operator of hyperscale data centres, is seeking an experienced lawyer to support its growing EMEA business. Reporting to the Legal Director EMEA, the successful candidate will act as the primary legal adviser to Yondr's design, construction and operations teams across the EMEA region. The role will support the full project lifecycle, from development, procurement and financing through construction, completion and operations. The successful candidate will work closely with project delivery, commercial, procurement and operational teams, supporting projects involving a range of delivery models, funding structures and stakeholders, including customers, lenders, investors, contractors, consultants, utility providers and suppliers. The role will be expected to operate independently on day-to-day matters, leading legal support across Yondr's EMEA construction and operations portfolio whilst managing legal risk and stakeholder requirements. This includes ensuring project documentation appropriately reflects contractual, leasing, funding and other stakeholder requirements. Minimum Qualifications Qualified solicitor with 6+ years' PQE with significant experience in primarily non-contentious construction, infrastructure, energy or data centre projects (preferred). Have trained at a reputable law firm or within the legal function of a reputable data centre, construction, infrastructure, energy or technology business. Experience negotiating and managing com

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Data Reports to: CX Analytics and Performance Director Apprenticeship: Data Analyst Level 4 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Customer Service department in turning core operational data into clear, actionable insight — covering everything from divisional headcount and budgets through to CS performance metrics, carrier claims and returns — helping the business understand performance and identify where the customer experience can be improved. Key Responsibilities Support core CS operational performance reporting across the department, including divisional headcount, budgets and key performance metrics such as CSAT and APH. Collect, clean and validate data from multiple internal and external sources across CX/CS operations, including carrier claims, returns (e.g. ZigZag), post-dispatch communications and customer contact systems. Build and maintain dashboards and reports (e.g. Power BI) tracking department-wide CS metrics, from workforce and budget data to claims and returns performance. Write and run SQL queries to extract and manipulate data from relational databases in support of departmental reporting. Identify trends and patterns across headcount, budget, claims, returns and delivery data, flagging root causes and opportunities for improvement. Support CS leadership and wider teams with ad hoc analysis to inform decision-making, resourcing

Location: London At Freenow by Lyft, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. Reporting directly to the Senior VP of Central Operations, we are seeking a visionary Director of Premium Mobility Segments (Europe). This is a high-octane leadership mandate designed to spearhead Freenow by Lyft evolution into the definitive premium mobility leader across the continent. You will own the strategy to rapidly scale our European Premium segment, driving a monumental step-change in market share and setting new industry benchmarks. This role is a cornerstone of Freenow by Lyft global growth engine. You will be the architect of our premium sector expansion, elevating brand equity and capturing structurally superior margins. By harmonising sophisticated European product alignment with aggressive local growth and operational excellence, you will ensure Freenow by Lyft remains the unrivaled choice for premium mobility, delivering high-impact results that resonate globally. YOUR DAILY ADVENTURES WILL INCLUDE: European Premium Strategy: Define and execute long-term growth roadmaps, using London as an anchor for broader European expansion and scaling. Business Development: Drive premium supply growth by building profitable partnerships and serving as the primary face of Lyft Premium in Europe. Demand Generation: Collaborate with marketing teams to build segment demand through effective partnerships and campaigns. P&L & Financial Forecasting: Maintain full P&L ownership, ensuring target margins and accurate growth forecasting. Operational Framework: Create a scalable operating model for the Premium segment while ensuring compliance and localized deployment. Service Standards: Enforce "best-in-class" luxury experience standards, covering vehicle quality, safety, and driver behavior to ensure premium brand differentiation. Cross-Functional Alignment: Lead product and technical requirements for p

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Database Platform Manager Company: THG Ingenuity Location: Manchester (Head Office) Reports to: Director of Data Role Overview We are looking for a strong technical leader to run our database platform. Our estate runs on Google Cloud Platform following a recent migration to self-managed services, and there is a real opportunity here to shape the next phase. How we consolidate and modernise the estate, where managed and cloud-native services earn their place, which new technologies are worth adopting, and how the platform scales with the business are all live questions. You will lead the thinking on them and work with stakeholders across the business to agree and deliver the roadmap. You will lead our DBA team, who own every database across the group regardless of the application running on it and who run the platform as a 24/7 service. You will work hand in hand with our Data Reliability Engineering team, whose Principal Engineer is your peer and whose focus is automation, fleet reliability and SLOs. This role is weighted toward hands-on technical depth. You should be as credible in a design review or an incident bridge as you are in a planning session with senior stakeholders. Key Responsibilities Technical direction The technical roadmap for the estate. We want someone genuinely interested in emerging database technologies who evaluates them on merit and can articulate the pros and c

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice President of Support Engineering, you'll own the region's people strategy, operational delivery, and customer support outcomes while building a healthy team that delivers a strong customer experience. You'll bring deep experience managing multi-country teams, operating across time zones, and shaping enterprise technical support in an AI-first environment. As a member of the global Support Engineering management group, you'l

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role: As an Account Executive covering Greece and Malta, you’ll be the primary connection between GitLab and customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director and partnering closely with business development, marketing, and technical teams, you’ll run the full sales pro

Position Overview As we accelerate Diligent's presence across EMEA's specialist services markets, we're looking for a driven, commercially sharp sales professional who can win and grow with senior buyers in a governed, compliance-driven world. This is a rare opportunity to join Specialty Markets, a high-growth EMEA division serving the firms that manage governance, entities, risk and audit on behalf of their clients. You'll own a defined, high-value territory with a clear mandate: grow net-new revenue and expand within an established base of Diligent relationships. If you know how to sell complex, multi-stakeholder software into professional and regulated services firms – and can get credible with their leaders fast – this role was built for you. The Market You'll Sell Into You'll sell to professional and regulated services firms that deliver governance, entity, risk, compliance and audit work on behalf of their clients. In practice that spans fund administrators, corporate service providers, management companies (ManCos / AIFMs), law firms, private equity and venture capital firms, trust & fiduciary services, risk advisers, and audit & advisory firms. This isn't back-office compliance – it's a revenue-generating service line they deliver to their own clients. Diligent's platform underpins how they run and scale that work, which makes us central to how they win, serve and grow their client base, not just how they stay compliant. Jurisdictions: this is a single, flexible mandate that can be run across any of our key offshore and onshore markets – including the Channel Islands, Luxembourg, Ireland, the UK, Cayman, BVI, Bermuda, the Isle of Man and the Middle East. Key Responsibilities Own the full commercial cycle across your patch – from prospecting and pipeline generation through to close and upsell – working both new-logo acquisition and account expansion. Use your network and market flue

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Summary To provide global functional leadership for the Solutions Architecture organization, driving corporate-wide alignment across product, engineering, sales, and delivery. The Director works with highly abstract ideas across diverse functional areas to influence global product roadmaps via structured field feedback, define corporate consulting handoff protocols, and oversee the pricing, packaging, and monetization strategies of the global Professional Services portfolio to maximize market share growth and global operational success. Why This Role? As a Director, you step away from regional execution to influence corporate-wide policy and global strategy. This role provides an elite level of exposure, placing you at the helm of functional design where your decisions directly steer how the entire global SA organization operates, packages its offerings, and interacts with Snowflake’s core Product Management, Engineering, and Global Sales leadership divisions. What You’ll Do Product Roadmap Influence: Synthesize global field feedback on customer requirements, structural competitive gaps, and market needs to directly influence Snowflake’s global product features, engineering focus, and platform releases. Global Delivery Governance: Define, institutionalize, and enforce globa

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Onboarding Reports to: Customer Success Director Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time. Key Responsibilities Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences. Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars. Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions. Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients. Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management. Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets. Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early. What We Need From You A friendly, organis

Reporting to the VP, Product for Diligent Market Intelligence, you will lead the strategy, roadmap and evolution of Stewardship Intelligence—one of DMI’s core data products. Stewardship Intelligence provides meeting , executive compensation, corporate governance and proxy-voting intelligence to institutional asset managers, stewardship and governance professionals, compensation advisers and consultants, and corporate issuers . You will lead both Product Management and Research. This is a domain-led role: substantial experience in stewardship, proxy voting, corporate governance, executive compensation, investor relations or a closely related capital- markets domain is required . You will translate customer and market needs into clear product priorities, improve how research is performed at scale, and ensure that Stewardship Intelligence remains trusted, timely and valuable to its users. Here’s a breakdown of what you’ll do Own and continuously refine the product vision, strategy, roadmap and prioritisation for the Stewardship Intelligence portfolio, covering meeting , executive compensation, corporate governance and proxy-voting intelligence. Lead, develop and organise the Product Management and Research teams, establishing clear priorities, effective ways of working (with an emphasis on AI integration where possible), strong collaboration and a culture of accountability and continuous improvement. Be responsible for improving dataset coverage, methodology , quality, traceability and timeliness, using appropriate process redesign, automation and AI-enabled approaches without compromising accuracy or trust. Partner closely with Engineering and UX to define, build and launch high-quality product experiences and Data-as-a-Service capabilities that make

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an experienced individual contributor, Professional Services Business Development Director to join the Professional Services Sales team. As a Client Services Director, you will have a professional services bookings target, responsible for selling Smartsheet’s portfolio of PS offerings to help accelerate customer’s adoption of the Smartsheet platform across a variety of intelligent work management solutions. You will be a sales overlay across two Enterprise Sales teams made up of approximately 10-15 territories in the EMEA region. You will manage the end-to-end sales process of services-only opportunities and collaborate closely with Account Executives on solution sales opportunities involving software licensing and services. This role reports to the Director of Professional Services Sales and Customer Outcomes in the EMEA region. You Will: Understand Smartsheet’s evolving portfolio of professional services offerings and capabilities and how these map to different Solution use cases and Customer / Team maturity levels Create services-specific territory plans outlining priority accounts, big bets, and stakeholder relationship maps that will contribute into Account Executives’ overall account and territory plans Accurately forecast professional services monthly and quarterly bookings for your aligned territories Diligently manage pipeline hygiene in Salesforce and Clari, ensuring opportunity stage, value, close date, MEDDIC fields, and next steps notes Develop new business and fol

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director of Engineering, Security Factory , you will lead the engineering organization responsible for GitLab’s customer-facing security capabilities across our AI-powered DevSecOps platform. You’ll help shape how customers detect, prioritize, and remediate vulnerabilities across modern software workflows by guiding teams that build proprietary scanners, AI-driven detection engines, agentic remediation flows, and supporting security foundations. Reporting to the VP of Engineering, Sec section , you’ll set the engineering vision and roadmap for a distributed group of nine teams, including engineer