Dedicated Support Engineering Lead in Austin

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Field Service Specialist provides installation support, commissioning, maintenance, troubleshooting, and on-site customer support for deployed KARNO Power Modules. This is the first dedicated field service role supporting KARNO and is a foundational position within Hyliion's field service organization, which is being built to support installations across the United States. Early deployments focus on defense and data center applications. The position begins with an intensive training period of approximately three to four months in Milford, OH, working alongside the research, development, and engineering teams as KARNO units are built and serviced during final testing, including training on heat engine fundamentals, PLCs, HMIs, and advanced control systems. The position then transitions to field installation, commissioning, and long-term on-site support at customer locations, initially across the West Coast and expanding to other regions as the installed base grows. As the service organization scales, this position helps define its processes and standards. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Provide on-site maintenance, troubleshooting, and break-fix support for deployed KARNO units, with remote support from the engineering team. Diagnose issues using remote monitoring systems and troubleshooting logs. Troubleshoot controls, instrumentation, and high-voltage electrical system issues. Super