Java Full Stack Engineer 2c Staff Manager Consultant Consultant Manager in Atlanta

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Associate Technical Success Manager (TSM) is a high-impact role responsible for the complete post-sales technical journey and expansion architecture within our enterprise customer base. In this role, you will act as the customer's ultimate technical champion. You will drive platform adoption and consumption while leading the technical architecture for expansion motion. By bridging the gap between hands-on technical implementation and strategic business value, you will ensure our largest enterprise customers unlock the full power of the New Relic platform, driving both value realization and new consumption opportunities. What you'll do 1. Drive Onboarding, Adoption & Consumption Guide Customers to Committed Consumption: Work alongside customers during the onboarding process, understanding their needs and guiding them through best practices to ensure prompt achievement of committed usage levels. Manage Mutual Activity Plans: Design and execute Mutual Activity Plans (MAPs) tied directly to customer business outcomes. Set clear milestones, celebrate customer achievements, and proactively address any implementation hurdles. Maintain Consumption Levels: Proactively engage with customers to mitigate churn risks by continuously demonstrating platform value and addressing technical concerns. 2. Champion Technical Architecture & Expansion Value-Driven Storytelling: Deliver tailored, high-impact product demonstrations that move beyond "feature-function

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Build the programs to help Flexport grow Since 2020, Flexport's Automation Engineering team (formerly the Low Code team) has used tools like Retool, n8n, Python/Streamlit, and Apps Script to automate the "long tail" of operational complexity across Customs — delivering millions of dollars in ROI. As Flexport moves upmarket, more clients need custom integrations to onboard successfully, and this is the team that builds those solutions quickly and pragmatically. The Opportunity You'll build the integrations and automations that let Flexport's customs clients onboard quickly and smoothly. Partnering closely with Customs Business Development, brokerage operations, and client teams, you'll turn business requirements into working solutions — from API/EDI data flows to bespoke automations — for some of Flexport's largest and most complex accounts, many of them migrating from competitors with a high bar from day one. It's high-impact, high-visibility work on a small team that ships fast and sees its ROI directly. You Will Build, deploy, and maintain production-grade integrations and automations using Retool, n8n, Python/Streamlit, Apps Script, and SQL. Partner with Customs