Response Engineer in Austin

Overview The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment. You will lead a team responsible for production stability, incident response, and service health, partnering closely with Production Engineering, Lab Operations, Bioinformatics, Infrastructure, Facilities, and Compliance to support mission-critical genetic testing and diagnostics. Key Responsibilities Leadership & Team Development Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems Establish clear expectations around ownership, on-call readiness, and operational excellence Drive hiring, onboarding, performance management, and career growth Foster a blameless, learning-oriented culture focused on patient impact and reliability Service Reliability & Production Operations Own reliability and availability for production services supporting laboratory operations, reporting, and customer delivery Define and manage SLAs, SLOs, and operational KPIs aligned with clinical and business priorities Lead major incident response, ensuring rapid triage, clear communication, and thorough post-incident reviews Oversee on-call rotations, escalation paths, and operational playbooks Ensure operational readiness and go-live support for new assays, pipelines, and platform capabilities Technical Strategy & Execution Partner with Engineering and Development teams to design resilient, fault-tolerant systems Drive best practices for monitoring, alerting, logging, and observability across lab and cloud platforms Reduce operational toil through automation, tooling, and process improvements Advocate for reliability, performance, and scalability requirements early in t

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Logistics Security Intelligence Analyst supports Micron’s global logistics security program by producing timely, actionable intelligence on shipment risk, cargo theft trends, route exposure, carrier performance, alert activity, and logistics security incidents. This individual contributor role helps strengthen shipment visibility, support incident response, and enable data-driven decisions for valuable and sensitive shipments across Micron’s transportation network. Responsibilities: Collect, analyze, and report on logistics security data related to high-value and high-risk shipments, including shipment value, route risk, carrier performance, tracking status, alert activity, and incident history. Monitor internal, vendor, industry, open-source, and law-enforcement sources for cargo theft trends, route disruptions, regional security developments, and emerging threats. Prepare intelligence summaries, dashboards, route profiles, regional threat updates, incident trend reports, and briefing materials for logistics security leaders and multi-functional collaborators. Support lane, route, carrier, provider, and regional risk assessments by identifying risk indicators, documenting findings, and helping translate analysis into practical control recommendations. Analyze shipment monitoring alerts such as route deviation, unauthorized stop, signal loss, seal breach, geofence violation, cargo separation, and other logistics security events. Support blocking issue and incident response a