Trading Application Support Specialist in Dubai

Trading Application Support Specialist – Dubai – w/m Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are currently looking for a Trading Application Support Specialist (W/M), based in Dubai for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will: Issue Analysis and Resolution: Analyse and troubleshoot issues or incidents, aiding customers in resolving issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, enhancing performance, improving security, and determining root causes. Define the severity and area of each issue, ensuring accurate classification and prioritization. Resolve tickets according to the required knowledge, adhering to the proper process, and escalate when necessary for timely resolution. Customer Communication and Support: Serve as the primary point of contact for customers, addressing their requests through resolution or escalation. Keep customers updated on the progress of their ticket resolution, providing clear communication regarding steps and timing. Write comprehensive documentation on current issues for customers to enhance their knowledge and understanding (KDB). Deployment and Training: Deploy products at customer sites, ensuring seamless integration and functionality. Provide training sessions to clients, i

Education Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience Extensive knowledge of Wealth Management, architecture, modules and hands on experience of front to back implementation of Wealth Management Suite Minimum 8 years of experience in Wealth Management Must have good experience of handling Trade Life Cycle Must have experience in implementing End to End solution in Wealth Management Must have good experience in API integration. Technical Skills Should have development experience in SQL-languages with understanding of SQL-databases Excellent understanding of the Asset Management and Investment Banking Experience in Business Analysis and System Implementation with extensive experience in Trading platforms Working knowledge of industry related protocols including FIX, EMSX and TSOX Experience in Wealth Management and Trading systems including Advent, SAXO, SWIFT, Bloomberg, Reuters General understanding of event driven systems Functional Skills Experience in Banking, Financial and Fintech experience in an enterprise environment preferred Experience in following best Coding, Security, Unit testing and Documentation standards and practices Experience in Agile methodology Effectively research and benchmark technology against other best in class technologies Focus on quality of the deliverables to ensure long term stability of the system Soft Skills Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness, by sharing deep knowledge and experience Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management