Community Support Specialist in Canada

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez: Nous recherchons un(e) candidat(e) engagé(e) et enthousiaste pour offrir un service client exceptionnel à la communauté Airbnb en tant que Spécialiste du service client, Support Premium. Le/la candidat(e) idéal(e) est accueillant(e), analytique et déterminé(e) à offrir un service de la plus haute qualité, tant à l’oral qu’à l’écrit, en Anglais et en Francais. La différence que vous ferez: L'associé(e) du support premium fonctionne en première ligne et interagit directement avec les clients et les parties prenantes internes. En tant qu'associé(e) du support premium, vous serez responsable de fournir un support de bout en bout aux membres clés de notre communauté, y compris, mais sans s'y limiter, le segment Luxe. Vous prendrez en charge les cas, garantissant une résolution complète tout en favorisant des relations solides avec nos utilisateurs tout au long du processus. Les associés du support premium ont besoin de solides compétences en communication, de capacités de résolution de problèmes et d'une expertise en matière de service client. Ils doivent également être adaptables et réactifs dans notre environnement en évolution rapide, parfois sous pression, tout en restant fl

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The CS Team Specialist supports one or more internal CS services. This is a full time position based in the West Coast of Canada , though the role may support multiple regions. The CS Delivery Team Specialist is an operational expert and a specialist in case handling. The Team Specialist enables our Delivery team to function smoothly by supporting in-progress casework and arranging a successful operational environment for our teams, specifically providing operational assistance to Ambassadors, Supervisors, OMs, and Delivery Excellence Managers. Team Specialists have a solid understanding of the operations, are comfortable providing guidance and support in real-time, and function well in a fast paced environment while juggling multiple priorities. They may be assigned to support one or more services. This is a full time position based in Canada and requires fluency in English, written and spoken . As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Enable the successful resolution of core customer-facing work Provide consultative guidance for day-to-day case handling and approve losses for your service(s) and region

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in Portuguese, spoken and written . The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English, spoken and written. The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of t

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. The Difference You Will Make: The Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below m

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a CS Specialist, Premium Support. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written . Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work. The Difference You Will Make: The Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business nee

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez: Nous sommes à la recherche d'une candidate ou d'un candidat dévoué et enthousiaste pour offrir un service à la clientèle exceptionnel à la communauté Airbnb à titre de spécialiste principal(e), Soutien Premium. La personne idéale est flexible, hospitalière, analytique et déterminée à offrir les plus hauts standards de service, en anglais, à l'oral comme à l'écrit. La différence que vous ferez: La ou le spécialiste principal(e), Soutien Premium travaille en première ligne, en interaction directe avec la clientèle ainsi qu'avec les intervenants internes. À ce titre, vous serez principalement responsable d'offrir un soutien de bout en bout aux membres clés de notre communauté qui vivent un problème lié à leur réservation, y compris, sans s'y limiter, ceux du segment de luxe. Vous prendrez en charge les dossiers, en veillant à leur résolution complète, tout en établissant des relations solides avec nos utilisatrices et utilisateurs. Une ou un spécialiste principal(e), Soutien Premium doit posséder de solides compétences en communication, en résolution de problèmes et en service à la clientèle. La personne devra travailler en grande autonomie, en étant capable d'évaluer un dossier et

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La différence que vous ferez : On est à la recherche d'une personne talentueuse et expérimentée qui s'occupera de diverses préoccupations liées à la sécurité pour notre communauté, y compris les suivantes, mais sans s'y limiter : la discrimination, les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l'automutilation, l'exploitation d'enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes. Le ou la candidat·e retenu·e comprendra très bien comment identifier correctement des situations menaçantes et préjudiciables, communiquera avec empathie, fera preuve de discernement, prendra des décisions rapidement, aura comme objectif d'offrir le meilleur soutien possible aux personnes survivantes et permettra leur rétablissement. Il s'agit d'un poste à temps plein situé ici : Canada. Ce poste est un rôle de première ligne dans un centre d'appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d'excellentes compétences en communication, d'une aptitude à la résolution de problèmes et d'une expertise en service à la clientèle. Ils doivent être en mesure de s'adapter et de réagir dans u

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhau

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex global employment and Employer of Record (EOR) practices. You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business. As an International Consultant, you are the subject matter expert and trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments—including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance. Your Su

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Join Hasbro as a Systems Specialist for a maternity leave replacement (12 months) and become an integral part of our innovative team in Longueuil, QC, Canada. This outstanding opportunity will enable you to work on developing, improving, testing, and maintaining the system environments that support our creative and product development. You’ll work closely with experienced professionals to ensure our systems operate flawlessly and efficiently! What You Will Perform as a Systems Specialist: Develop, improve, and test automated workflows supporting the development of products, digital, and printed assets. Support User-Acceptance-Testing of new or updated workflows by fixing errors and implementing testers’ change requests. Propose and build solutions to help systems’ day-to-day users manage their workload and measure their performance through data dashboards. Build searches to pull data from systems to support reports developed or used by day-to-day users and Data Analysts. Develop training materials and conduct training sessions for new system users. Collaborate with Digital Content Specialists to define and apply conventions and guidelines for maintaining an organized and secure systems environment. Identify new system features to improve day-to-day users’ efficiency and share with Process Managers and Digital Content Specialists. What You Will Bring: Excellent analytical skills and ability to solve problems. Ability to understand complex processes and transform them into automated workflows. Organizational skills with high

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s in-house legal team works to proactively address legal issues so that Palantir can continue to drive positive impact in the world. We are deeply embedded in Palantir’s mission and culture, take time to connect with folks across the global Palantir community, and are viewed across the company as key to Palantir’s success. Legal Operations is the organizational backbone of the legal team at Palantir and our Deal Administrators directly support all aspects of revenue generation at the company. Our Deal Operations Administrators have a strong understanding of Palantir’s growth strategy, and are eager to implement and operationalize that strategy in our contracting processes. Our Deal Operations Administrators have a passion for helping others, making them an invaluable resource to our customer deal pipeline. As a Deal Operations Administrator, you will be handling a wide variety of responsibilities throughout the customer contracting lifecycle. You will support Palantir’s lawyers and contracting specialists, in collaboration with our sales team and executives, to facilitate the growth of our business by managing all aspects of contract administration. As part of the Deal Operations team, you will become an expert in your specific customer vertical, take ownership for specialized scaling projects and critical initiatives as it relates to each business unit. Throughout your work, you will take initiative, operate with resourcefulness, and execute quickly and effectively the processes that drive revenue at Palantir. You’ll leverage your excellent communication skills, and exercise tact and diplomacy in helping to manage relationships with teams acros

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit’s Ads Data Science team is looking for a highly experienced Staff Data Scientist to advance the intelligence powering the advertiser experience on Reddit. In this role, you'll take deep ownership of a high-impact problem space within advertising, specializing in measurement, identity, and signal quality. This is a high-impact, high-autonomy role where you'll influence strategic direction, set a high technical bar, and drive cross-functional initiatives across one or more critical focus areas in the Ads organization. Responsibilities: Design the Future of Ads Identity: Develop/employ probabilistic models for identity resolution. Design the methodology that links on-platform and off-platform actions to maximize addressability while honoring privacy. Advance Lift Methodologies & Experimentation: Own the statistical rigor behind Reddit’s Brand and Conversion Lift products. Innovate experimental design and develop infrastructure that supports large-scale, high-velocity, low-bias testing for advertisers. Maximize Signal for Predictive Performance: Define the strategy for new signal sources. You will mathematically quantify the value of these signals and work with modeling teams to incorporate them into predictive models, directly improving bidding efficiency and ROAS. Define Ground Truth & Evaluation Frameworks: Solve the industry-wide challenge of validating identity and measurement. Design the objective functions and truth sets used to train our models and measure the incremental impact of our identity graph.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience. Many of the initiatives you’l