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Role overview
Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service in English and in Portuguese, spoken and written . The Difference You Will Make: The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Seni
…About this listing
- Posted 4 Aug 2026
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Role market pulse
How Senior Specialist demand looks in Canada
Live jobs
5
Posted 30d
3
30d movement
Early signal
Remote share
20%
Salary listed
60%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Your Expertise: 6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms; All qualified individuals are encouraged to apply
Department · Community Support
Hiring company
Airbnb
Technology
Get an Airbnb for every kind of trip → 7 million holiday rentals → 2 million Guest Favourites → 220+ countries and regions worldwide
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