Customer Care Representative in Canada

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Product at Brex The Product team is at the forefront of Brex's mission to empower employees anywhere to make better financial decisions. With a deep understanding of the business, we identify and scope out the most impactful opportunities for Brex to tackle. We are responsible for aligning cross-functional teams — such as Engineering, Legal, Compliance, and Design — on key decisions. We set strategy and drive products from inception to launch, enabling Brex to grow rapidly and help our customers reach their full potential. What you’ll do Brex has an abundance of opportunities to develop tech-enabled infrastructure and applications to drive GTM productivity, measured by pipeline dollars, conversion rates, customer activation, retention, and ultimately revenue. This role will drive key initiatives to work with a dedicated Engineering and Design team and a set of XFN partners to develop tech-enabled tooling, infrastructure, and applicati

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do As an engineer at Brex, you will help develop new products from concept to launch, whether for a 5-person startup or a 5,000-person-strong enterprise. We’re looking for folks with an interest in building products and tools, and who are comfortable in dealing with lots of moving pieces. You’ll be building customer-facing products that will drive direct business impact and shape our long-term technical vision with a high-quality bar. You'll have the opportunity to learn and push the frontier of providing the best fin

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Account Protection at Brex Our priority is to keep customers happy and their businesses protected while communicating vital information to internal teams. We help manage Brex’s risk exposures, partnering cross-functionally with Risk and Credit teams, Compliance, Data, and Engineering to help Brex scale efficiently without compromising quality. What you’ll do As a member of the Account Protection Team within Risk and Credit, you will help protect Brex and its customers from fraud, financial crime, and account takeover risk. You will solve complex risk problems alongside a high-performing team while delivering a thoughtful, clear, and customer-centered experience. The ideal candidate has experience with B2B customer communications and fraud operations, including KYC, terms-of-service adherence, enhanced identity verification, regulatory and reputational risk evaluation, and account takeover mitigation. You will own customer communicatio

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Product at Brex The Product team is at the forefront of Brex's mission to empower employees anywhere to make better financial decisions. With a deep understanding of the business, we identify and scope out the most impactful opportunities for Brex to tackle. We are responsible for aligning cross-functional teams — such as Engineering, Legal, Compliance, and Design — on key decisions. We set strategy and drive products from inception to launch, enabling Brex to grow rapidly and help our customers reach their full potential. What you’ll do As a Product Leader at Brex, you will be the driving force behind our Growth Product team — overseeing the thoughtful strategy and execution of team and technical systems to drive customer acquisition and onboarding. You will also collaborate closely with our Go-to-Market (GTM) teams to ensure seamless acquisition and onboarding for customers, particularly those with significant and complex spending n

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Implementation at Brex Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers. What you’ll do As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders. What you'll do The Bill Pay team is a high-functioning, product led team supported by product and design, building and leading the next generation of Accounts Payable (AP) software. We’re looking for an engineering leader to have strong opinions on technical design and the willingness and eagerness to jump on customer calls. This is one of the most important roles in Brex engineering as it perfectly sits between our Expense Management and Banking products. This is a founder-shaped problem: the domain is es

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex, including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding system

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales organization at Brex is responsible for driving growth across both new business and the install base. Our Account Management team plays a critical role in deepening customer relationships, expanding value, and ensuring long-term retention across our commercial segment. We operate with a high-performance culture rooted in accountability, partnership, executional rigor, and customer-centricity. Every Account Manager has direct impact on revenue, customer health, and strategic outcomes. What you’ll do Brex is looking for a Manager of Sales Account Management to lead a team of high-performing Account Managers responsible for retaining and expanding revenue across our commercial segment. You will be accountable for renewal and expansion performance, while setting clear expectations for commercial rigor and value-based selling. You will coach Account Managers to deeply understand customer financial workflows and stak

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. Where you’ll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work! What you’ll do As a Fraud Operations Associate,

About the role AI and coding agents have made building enterprise apps nearly effortless and exposed a massive gap in the infrastructure to run them. Sigma is emerging as the AI Runtime Environment that makes enterprise AI actually work, and this role will tell that story to the market, why it matters, and help define and create this new category. As Director of Product Marketing for AI, you will own the positioning and go-to-market strategy for Sigma's overall AI narrative and its specific capabilities, including: natural language exploration, agentic workflows, and AI-powered application building (both internal and using external coding agents). This is a high-visibility, high-impact role that sits at the intersection of product, sales, and the market. You'll translate a rapidly evolving AI roadmap into sharp, differentiated messaging that resonates with data teams, business leaders, and the enterprise IT buyers who evaluate and approve AI investments. You will be a key voice in helping Sigma win the category. What you'll do Define and own Sigma's AI product positioning and messaging from core value propositions to competitive differentiation and persona-specific narratives. Partner with Product and Engineering to understand and influence Sigma's AI capabilities and roadmap. Lead product launches for AI features and capabilities, coordinating across marketing, sales, customer success, and partnerships. Partner with sales leadership and frontline reps to understand AI deal dynamics, competitive objections, and messaging gaps and incorporate learnings into improved positioning, content, and enablement. Partner with the Enablement team, build and maintain sales enablement materials pitch decks, battlecards, demos, objection-handling guides that help the field win competitive AI deals. Develop thought leadership content and market education programs that shape how the industry thinks about building with AI on enterprise data. Conduct ongoing

About the Role At Sigma, we’re not just adding AI—we’re building the future of how people work with data. Our platform already lets users explore billions of rows of data in seconds with a spreadsheet-like interface, analyze and present their data in workbooks, and build data apps and workflows. Now we’re pushing further, applying AI to reshape how people build in Sigma, discover insights, and make smarter decisions—fast. That’s where you come in. As an AI/ML Engineer, you’ll join a growing team focused on building the AI foundation that will power Sigma for the future. Your work will become an integral part of the workflow for the thousands of enterprises that run on Sigma. What You’ll Do Partner with product, design, and engineering teams to identify high-impact AI/ML opportunities Prototype and productionize AI systems that feel intuitive but do a lot under the hood—recommendations, natural language interfaces, agentic workflows, and more Develop and scale AI/ML infrastructure that powers both internal tooling and customer-facing features Tackle novel UX problems at the intersection of AI, BI, and apps What You Bring Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field (required) 10+ years of experience building and deploying production-grade AI/ML systems Deep knowledge of machine learning, deep learning, and applied AI Experience across the full ML lifecycle: data curation, training, deployment, monitoring A track record of building things that ship—whether it’s recommendations, search, machine translation, or something equally complex Experience adapting or training foundation models (language or multimodal) for novel domains Bonus Points (or skills you’ll build here) You've built agents that can plan, reason, and use tools You know your way around cloud infrastructure (AWS, GCP, Azure) You’ve worked in a fast-moving startup or high-growth environment Additional Job details The base salary range for this posit

About the Role Sigma is transforming how businesses run by delivering a high performance platform on the modern data architecture. Hence, we are growing the engineering team and looking for engineers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible for all users. What You Will Be Doing Solve challenging problems that arise in providing high performance interactive experience to enable analytics and workflows use cases on top of modern warehouses Build software using the latest developer tools and using programming languages like Rust, Go, GraphQL, Typescript Develop new algorithms and techniques for improving the performance and interactivity for enabling analytics and workflows for the world largest companies Triage product or system issues and debug/track/resolve by analyzing the sources of issues Design and implement new software features to support our fast growing user growth Collaborate with cross-functional groups - infrastructure, design, product, customer support, sales and marketing to build an innovative product capabilities Qualifications We Need 10+ years industry experience building and maintaining high-quality software Experience building and deploying robust and secure web applications in a continuous deployment environment Desire to be a great teammate and have fun at work without compromising ownership towards your work Strong sense of craftsmanship, and a healthy academic curiosity to solve challenges at sigma Strong Computer Science fundamentals Qualifications We Want (also, skills you’ll learn!) Experience building software capabilities for analyzing large scale data web applications Data driven aptitude and its application to solve distributed system problems Data model design, and API development experience to enable customer facing cap

About the Role Sigma is transforming how businesses run by delivering a high performance platform on the modern data architecture. Hence, we are growing the engineering team and looking for engineers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible for all users. What You Will Be Doing Solve challenging problems that arise in providing high performance interactive experience to enable analytics and workflows use cases on top of modern warehouses Build software using the latest developer tools and using programming languages like Rust, Go, GraphQL, Typescript Develop new algorithms and techniques for improving the performance and interactivity for enabling analytics and workflows for the world largest companies Triage product or system issues and debug/track/resolve by analyzing the sources of issues Design and implement new software features to support our fast growing user growth Collaborate with cross-functional groups - infrastructure, design, product, customer support, sales and marketing to build an innovative product capabilities Qualifications We Need 5+ years industry experience building and maintaining high-quality software Experience building and deploying robust and secure web applications in a continuous deployment environment Desire to be a great teammate and have fun at work without compromising ownership towards your work Strong sense of craftsmanship, and a healthy academic curiosity to solve challenges at sigma Strong Computer Science fundamentals Qualifications We Want (also, skills you’ll learn!) Experience building software capabilities for analyzing large scale data web applications Data driven aptitude and its application to solve distributed system problems Data model design, and API development experience to enable customer facin

About the Role At Sigma, we’re not just adding AI—we’re building the future of how people work with data. Our platform already lets users explore billions of rows of data in seconds with a spreadsheet-like interface, analyze and present their data in workbooks, and build data apps and workflows. Now we’re pushing further, applying AI to reshape how people build in Sigma, discover insights, and make smarter decisions—fast. That’s where you come in. As an AI/ML Engineer, you’ll join a growing team focused on building the AI foundation that will power Sigma for the future. Your work will become an integral part of the workflow for the thousands of enterprises that run on Sigma. What You’ll Do Partner with product, design, and engineering teams to identify high-impact AI/ML opportunities Prototype and productionize AI systems that feel intuitive but do a lot under the hood—recommendations, natural language interfaces, agentic workflows, and more Develop and scale AI/ML infrastructure that powers both internal tooling and customer-facing features Tackle novel UX problems at the intersection of AI, BI, and apps What You Bring Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field (required) 10+ years of experience building and deploying production-grade AI/ML systems Deep knowledge of machine learning, deep learning, and applied AI Experience across the full ML lifecycle: data curation, training, deployment, monitoring A track record of building things that ship—whether it’s recommendations, search, machine translation, or something equally complex Experience adapting or training foundation models (language or multimodal) for novel domains Bonus Points (or skills you’ll build here) You've built agents that can plan, reason, and use tools You know your way around cloud infrastructure (AWS, GCP, Azure) You’ve worked in a fast-moving startup or high-growth environment Additional Job details The base salary range for this posit

Solution Architect Sigma Computing The SA role has evolved. Here’s the version we’re hiring for. The SA job in 2026 is not the SA job in 2023. Three things now sit at the center of how we evaluate this role. This hire has to do all three at a senior level, with the architectural depth to back it up. 1. Use AI every day to do the job better. If you are not using Claude, ChatGPT, Cursor, or equivalents to accelerate your account prep, architecture diagramming, prototype builds, RFP responses, and discovery synthesis, you are getting outworked by SAs who are. We expect this hire to treat AI tooling as default infrastructure, not novelty. Come with a point of view on what you run, why, and how you use it to compress weeks of work into days. 2. Sell AI into the account. Buyers want to talk about agents, MCP, A2A, context engineering, and which model is powering what. You have to be fluent. You know Sigma’s AI surface cold: Sigma Assistant in build, analyze, and plan modes, AI functions, input tables with LLM enrichment, MCP integration, and warehouse-native agent patterns. You can architect Sigma agents and warehouse agents into a customer’s stack and explain the tradeoffs to a head of data and a CISO in the same call. You also speak credibly about Claude, OpenAI, Gemini, and the broader stack the customer already runs. 3. Sell against AI. Every enterprise deal has AI competition in it. Sometimes it is Databricks Genie. Sometimes it is Snowflake Cortex Analyst. Sometimes it is a systems integrator pitching a bespoke agent built over the weekend. You know where each of these breaks at scale, where Sigma’s warehouse-native architecture wins on governance, freshness, and cost, and how to draw the line for a skeptical CDO without hand-waving. You can defend that position in an architecture review, on a security questionnaire, and across three follow-up calls. About Sigma Sigma is the AI runtime environment for the modern enterprise. Teams build apps, agents, an