Customer Engineering Director in Canada

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives. Be responsible

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! Senior Staff Backend Engineer About the Team We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams responsible for delivering core customer-facing capabilities. We are seeking a Senior Staff Backend Engineer to join our application teams and help set technical direction across multiple domains within engineering. You'll work alongside staff, senior, and early-career engineers, and partner closely with engineering leadership to define, evolve, and scale the systems that power enterprise-grade product workflows. This is an opportunity to own complex, multi-domain technical problems and shape product direction beyond a single team. We are low on meetings, high on accountability. Most of the teams are in the EST time zone, but we have a few located in AST, PST, and Central as well. What you'll be doing You will play a pivotal role in shaping the technical direction of our application stack across multiple domains. You will lead development efforts for our most complex initiatives, the kind that span two or more teams or product areas, and serve as a technical benchmark for system design, code quality, and long-term maintainability. You'll operate at the intersection of data modelling, business logic, and enterprise-scale reliability, and your work will often set standards that neighboring teams adopt. This remains a hands-on

The Opportunity This is an exciting time at Enigma. We’re on the cusp of releasing our next generation of small business intelligence products built on years of learnings in the space. We are seeking an experienced Data Scientist to join our Entity Resolution team and help shape the trajectory of these products. Your work will directly impact the accuracy, scalability, and predictive capabilities of our data platform, influencing key business decisions for our customers. The Role Data is at the core of Enigma’s product, which makes data science the beating heart of what we ship. As a Data Scientist on the Entity Resolution Team, you will work in a cross-functional team alongside other data scientists, engineers, and business stakeholders. You will own problems end to end–from raw source data, through models and scalable pipelines, to the customer interface. Your impact will be measured by the contributions you make with your team to improve the accuracy of our data and the value of our product to our customers. What You’ll Do Translate customer goals into working solutions, using large-scale data transformation, sound statistics, and high-quality code. Most of our work is in Databricks (both Spark SQL + PySpark), supported by statistical tooling, and by ML/AI where the problem calls for it. Set a high standard for rigorous analysis and model development, grounded in sound statistical practice, so that results are high-quality and reproducible. Treat data as a reflection of the real world, and develop repeatable strategies for validating results against ground truth. Develop techniques to detect gaps in our data, find the source, and close them in a way that improves the product. Apply a data-focused, first-principles approach to problem solving. We value people who bias toward simple and elegant solutions, but who can implement state-of-the-art models and techniques when the problem requires it What Makes This Role Exciting? Technical challenge : Enigma

The Opportunity This is a critical and exciting time at Enigma. Our customers consistently tell us that our data products create tremendous value and are deeply aligned with their most important workflows. As demand grows, we have an urgent opportunity to improve both the intelligence of our data and the systems through which customers access it. We are looking for an experienced Senior/Staff Machine Learning Engineer to join our Match Team and help shape the next generation of Enigma’s customer-facing data products. In this role, you will combine advanced statistical and machine learning research with the engineering systems required to power fast, relevant, and reliable search experiences at scale. This is a uniquely high-impact role sitting at the intersection of information retrieval, ranking systems, semantic search, distributed systems, and customer data delivery. The Role At the core of Enigma’s product is our data, which makes both data science and delivery systems central to what we build. As a Senior/Staff ML Engineer on the Match Team, you will lead efforts that improve the relevance, latency, and scalability of our customer-facing data products. You’ll work across the full lifecycle: framing retrieval and ranking problems, developing models and experimentation strategies, evaluating results using real-world signals, and implementing high-throughput search and retrieval systems. This role is ideal for someone who is excited by both hard ranking/search problems and the systems challenges of turning those solutions into low-latency, production-grade retrieval systems. What You'll Do Develop innovative solutions to complex problems in information retrieval, ranking, semantic search, query understanding, and recommendation systems Build and optimize low-latency, high-throughput search APIs, indexing pipelines, and retrieval systems using Python, Typesense, and AWS Evaluate and evolve our search technology stack, driving technical design decisions across index

The Opportunity Join Enigma's Growth & KYB Team at a pivotal moment as we continue to create sales and marketing solutions for small businesses. We're seeking an experienced Senior Software Engineer to develop and build innovative data products and systems that directly impact our customers and accelerate our growth. Your work will influence decisions for companies that employ half the U.S. workforce, creating tremendous value for our clients. The Role As a member of the Growth & KYB Team, you will: Design, develop and deliver data products that solve critical customer pain points and build scalable, high-quality systems that deliver rich interactions with our data. Engage with software engineers, data scientists, and product managers to create experiences that move a customer from discovery to evaluation to purchase. Analyze and extract value from data at scale, building efficient, maintainable production-grade data solutions. Create scalable and highly maintainable systems deployed in cloud environments. Own architecture and design decisions as well as hands-on implementation, ensuring that customer experiences are compelling and have low costs of ownership. What You’ll Do Operates with a bias for action and knows how to deliver value in the short, medium, and long term. Loves interacting with product teams and works hard to solve customer problems in a repeatable way. Adopts a principled, metrics-driven approach to difficult data problems and demonstrates excellence in their analytics and engineering craft. Operates transparently, collaboratively, and with low ego—loves learning from others and having their ideas questioned and challenged. Has a “can-do” attitude and thrives on a highly collaborative, cross-functional team that plays a critical role in the company’s success. Is eager to own architecture and design decisions as well as hands-on implementation. What Makes This Role Exciting? Impact : Develop products that take an innovative data-first appro

Solution Architect Sigma Computing The SA role has evolved. Here’s the version we’re hiring for. The SA job in 2026 is not the SA job in 2023. Three things now sit at the center of how we evaluate this role. This hire has to do all three at a senior level, with the architectural depth to back it up. 1. Use AI every day to do the job better. If you are not using Claude, ChatGPT, Cursor, or equivalents to accelerate your account prep, architecture diagramming, prototype builds, RFP responses, and discovery synthesis, you are getting outworked by SAs who are. We expect this hire to treat AI tooling as default infrastructure, not novelty. Come with a point of view on what you run, why, and how you use it to compress weeks of work into days. 2. Sell AI into the account. Buyers want to talk about agents, MCP, A2A, context engineering, and which model is powering what. You have to be fluent. You know Sigma’s AI surface cold: Sigma Assistant in build, analyze, and plan modes, AI functions, input tables with LLM enrichment, MCP integration, and warehouse-native agent patterns. You can architect Sigma agents and warehouse agents into a customer’s stack and explain the tradeoffs to a head of data and a CISO in the same call. You also speak credibly about Claude, OpenAI, Gemini, and the broader stack the customer already runs. 3. Sell against AI. Every enterprise deal has AI competition in it. Sometimes it is Databricks Genie. Sometimes it is Snowflake Cortex Analyst. Sometimes it is a systems integrator pitching a bespoke agent built over the weekend. You know where each of these breaks at scale, where Sigma’s warehouse-native architecture wins on governance, freshness, and cost, and how to draw the line for a skeptical CDO without hand-waving. You can defend that position in an architecture review, on a security questionnaire, and across three follow-up calls. About Sigma Sigma is the AI runtime environment for the modern enterprise. Teams build apps, agents, an

Scale GP (Scale Generative AI Platform) is an enterprise-grade AI platform that provides APIs for knowledge retrieval, inference, evaluation, and more. We are looking for a strong engineer to join our team and help us build and scale our core infrastructure in a fast-paced environment. The ideal candidate will have a strong understanding of software engineering principles and practices, as well as experience with large-scale distributed systems. You will implement solutions across multiple cloud providers (GCP, Azure, AWS) for customers in diverse, highly-regulated industries like healthcare, telecom, finance, and retail. What You’ll Do: Architect multi-cloud systems and abstractions to allow the SGP platform to run on top of existing Cloud providers Implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs) Collaborate with platform, product teams and our customers directly to develop and implement innovative infrastructure that scales to meet evolving needs. Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Be able, and willing, to multi-task and learn new technologies quickly What We’re Looking For: 4+ years of full-time engineering experience, post-graduation Experience scaling products at hyper growth startups Experience tinkering with or productizing LLMs, vector databases, and the other latest AI technologies Proficient in Python or Javascript/Typescript, and SQL Experience with Kubernetes Experience with major cloud providers (AWS, Azure, GCP) Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries fo

About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerate their AI transformation through frontier AI systems that solve real business problems. Every day, we work with organizations across finance, healthcare, manufacturing, media and telecommunications to build production AI agents that automate complex workflows, help humans, reason over enterprise knowledge, and operate safely at scale. The Opportunity Applied AI is moving faster than ever. New foundation models, reasoning techniques, agent architectures, and research papers emerge every week. Yet building AI systems that reliably solve real-world problems remains one of the hardest engineering challenges. As a Frontier Agent Engineer (Applied AI) , you'll bridge the gap between cutting-edge AI research and production deployment. You'll work directly with enterprise customers to design, evaluate, and deploy intelligent systems that combine frontier models with structured knowledge, retrieval, traditional machine learning, and enterprise software. Unlike traditional ML roles that focus on a single model or product, you'll work across a diverse portfolio of AI challenges spanning multiple industries and use cases. You may build a multi-agent research system and then participate in designing a customer intelligence platform, a healthcare copilot, or an autonomous workflow for a Fortune 100 company. If you enjoy reading new AI papers, experimenting with the latest models, and shipping production systems that create measurable business impact, you'll fit right in. What You'll Build Frontier AI Systems Design and deploy production AI agents that leverage the latest advances in large language models, reasoning, retrieval, memory, and tool use. Architect intelligent systems that combine LLMs, traditional machine learning, structured knowledge, enterprise data

The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building the systems required to ingest and process federal datasets to support real-time decision-making in contested environments. We develop novel agentic enabling capabilities that includes: Create multi-layered guardrails around agents Optimize data retrieval for agents Orchestrate fleets of asynchronous agents Automatically alerts users to deviations in data Illustrating how an agent reached a decision As a Software Engineer, you will own the development of a vertical feature or a horizontal capability to include defining requirements with stakeholders and implementation until it is accepted by the stakeholders. You will: Design and implement scalable backend systems for Federal customers using cloud-native AI infrastructure. Build features for agentic systems including multi-layered guardrails and data retrieval optimization. Develop data pipelines and machine learning infrastructure to make data sources accessible by agents. Collaborate with cross-functional teams to execute backend solutions for secure environments. Participate in customer engagements to understand requirements and deliver technical solutions. Define requirements with stakeholders and implement features until they are accepted. Contribute to the platform roadmap and product strategy for the Federal business. Ideally you will have: Full Stack Development: Proficiency in front-end, back-end development and infrastructure, including experience with modern web development frameworks, programming languages, and databases Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes

The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building the systems required to ingest and process federal datasets to support real-time decision-making in contested environments. We develop novel agentic enabling capabilities that includes: Create multi-layered guardrails around agents Optimize data retrieval for agents Orchestrate fleets of asynchronous agents Automatically alerts users to deviations in data Illustrating how an agent reached a decision As a Senior Software Engineer, you will lead the development of a vertical feature or a horizontal capability to include defining requirements with stakeholders and implementation until it is accepted by the stakeholders. You will: Lead the design and implementation of scalable backend systems and distributed architectures for Federal customers. Manage the full lifecycle of feature development from requirement definition to deployment on classified networks. Direct the orchestration of asynchronous agent fleets to meet mission requirements. Lead customer engagements to translate mission needs into technical requirements. Own the communication with stakeholders to ensure implementation meets defined acceptance criteria. Conduct technical reviews and identify risks within machine learning infrastructure and model serving. Drive the platform roadmap by providing technical specifications for Federal product offerings. Ideally you will have: Full Stack Development: Proficiency in front-end, back-end development and infrastructure, including experience with modern web development frameworks, programming languages, and databases Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and contai

Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. About the General Agents Team The General Agents team, part of Scale’s Enterprise organization, builds robust general agents for customer use cases and applications. The team sits at the intersection of frontier agent development and real-world deployment, translating state-of-the-art reasoning and agentic capabilities into reliable, production-grade systems that drive real economic value. Our agents are scalable systems built around recurring enterprise problem domains, with a strong emphasis on generalization, extensibility, and deployment across many customers. About the Role As a Senior/Staff Machine Learning Engineer (MLE) on the General Agents team, you’ll play a critical role in designing, building, and deploying production-ready AI agents that solve high-impact enterprise problems. You will work across the full agent lifecycle—from model and system design to evaluation, deployment, and iteration—bridging cutting-edge agentic techniques with the constraints and requirements of real customer environments. You will: Design and implement end-to-end agent systems that combine LLM reasoning, tool use, memory, and control logic to solve recurring enterprise use cases. Build scalable, reliable agent architectures that can be deployed across many customers with varying data, tools, and constraints. Develop evaluation frameworks, datasets, environments, and metrics to measure agent performance, reliability, and business impact in production settings. Collaborate closely with product managers, customers, data annotators, and other engineering teams to translate enterprise requirements into robust agent designs. Productionize frontier agent techniques (e.g.,

About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerate their AI transformation through frontier AI systems that solve real business problems. Every day, we work with organizations across finance, healthcare, manufacturing, media and telecommunications to build production AI agents that automate complex workflows, help humans, reason over enterprise knowledge, and operate safely at scale. The Opportunity Applied AI is moving faster than ever. New foundation models, reasoning techniques, agent architectures, and research papers emerge every week. Yet building AI systems that reliably solve real-world problems remains one of the hardest engineering challenges. As a Senior Frontier Agent Engineer (Applied AI) , you'll bridge the gap between cutting-edge AI research and production deployment. You'll work directly with enterprise customers to design, evaluate, and deploy intelligent systems that combine frontier models with structured knowledge, retrieval, traditional machine learning, and enterprise software. Unlike traditional ML roles that focus on a single model or product, you'll work across a diverse portfolio of AI challenges spanning multiple industries and use cases. You may build a multi-agent research system and then participate in designing a customer intelligence platform, a healthcare copilot, or an autonomous workflow for a Fortune 100 company. If you enjoy reading new AI papers, experimenting with the latest models, and shipping production systems that create measurable business impact, you'll fit right in. What You'll Build Frontier AI Systems Design and deploy production AI agents that leverage the latest advances in large language models, reasoning, retrieval, memory, and tool use. Architect intelligent systems that combine LLMs, traditional machine learning, structured knowledge, enterpri

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are seeking a highly skilled and passionate Full Stack Software Developer with a strong focus on Java to join our growing engineering team. In this role, you will be instrumental in designing, developing, and maintaining robust and scalable full-stack applications that power our automation and SaaS platforms. You will work across the entire software development lifecycle, from concept to deployment, collaborating closely with product managers, designers, and other engineers to deliver high-quality, impactful solutions. Design, develop, and implement highly performant and scalable full-stack applications using Java, Javascript, and related technologies. Build and maintain robust back-end services, APIs, and microservices. Develop responsive and intuitive front-end user interfaces. Collaborate with product management to understand requirements and translate them into technical specifications. Participate in all phases of the software development lifecycle, including planning, design, codin

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As a Senior Full Stack Software Developer, you will be responsible for leading the design, development, and delivery of scalable full-stack applications, shaping system architecture, and driving engineering excellence across Redwood’s automation and SaaS platforms. Design, develop, and implement scalable, secure, and high-performance full-stack applications using Java, JavaScript, and related technologies Architect and build backend services, APIs, and microservices with a focus on scalability, reliability, and maintainability Develop responsive, accessible, and high-quality front-end user experiences Partner with product managers and stakeholders to define technical strategy and translate business requirements into system designs Own and contribute across the full software development lifecycle, from architecture and design to deployment and optimization Establish and promote best practices in coding, testing, observability, performance optimization, and AI usage Lead architectural discussions a

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Tokenization team's mission is to bring both public and private equity to be tradable 24/7 on decentralized exchanges (DEXs) across the Robinhood Chain. We work at the intersection of blockchain technology, financial market infrastructure, and modern distributed systems - with a focus on accessibility, security, and scalability. Equity markets have been closed nights and weekends for a century; we're building the infrastructure that changes that. As a Software Engineer , you'll build and own backend services that make tokenized equities work end to end - issuance, custody, and settlement on-chain, kept in sync with traditional brokerage and ledger systems. You'll ship product-facing features and platform capabilities in a domain where correctness is non-negotiable - the systems you build move real customer assets, continuously, around the clock. This role is based in our Toronto, ON office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-perfor