Customer Experience Manager in Canada

About the Team The Analytics team is looking for experienced Data Scientists and Senior Data Scientists to guide measurement, strategy, and tactical decision-making across the company across a variety of teams and levels. Data Scientists at DoorDash work to uncover insights and turn them into relevant recommendations, driving decisions for the entire organization. Analytics is integral to all operational areas at DoorDash. Please apply here for all non-managerial levels within the following analytics teams: Consumer & Growth Business Operations Dasher & Logistics Customer Experience & Integrity Merchant, Ads & Sales New Verticals International Data Science About the Role As a Data Scientist at DoorDash, you'll use your quantitative background to mentor other scientists and dive into large datasets to guide decision-making. We solve a multitude of exciting challenges including customer acquisition, fraud and support, marketing, balancing supply and demand, new city launches, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you! You're excited about this opportunity because you will… Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business Build full-cycle analytics experiments, reports, and dashboards using SQL, R, Python, or other scripting and statistical tools Work with and mentor junior analysts on how to use more advanced methods and solve challenges Produce recommendations and use statistical techniques and hypothesis testing to validate your findings Provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends Identify and measure levers to help move essential metrics and make recommendations Work backwards from understanding and sizing problems to ideating solutions Report aga

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE: Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services. WHAT YOU’LL DO: Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Machine Learning is at the heart of Lyft’s products and decision-making. Machine Learning Engineers at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges, from pricing and marketplace frameworks that ensure reliability and competitiveness, to agentic AI platforms that automate analytical workflows, to behavioral detection systems that protect the integrity of our network. We operate at the intersection of applied ML and real business impact, shipping models that directly influence revenue, rider experience, and partner trust. Lyft Business builds products that help organizations move the people who matter most—employees, customers, patients, and guests—easily and efficiently. Our offerings include Business Travel, Lyft Pass, and Concierge (for healthcare and non-healthcare rides), enabling companies to manage transportation at scale through APIs, integrations (e.g., Concur, Expensify), and dedicated tools. These platforms power high-impact B2B use cases across corporate travel, healthcare access, customer experience, and community programs. We're looking for a Machine Learning Engineer to design, build, and deploy ML systems across Lyft Business. This is a high-scope role: you won't be siloed into one problem area. Instead, you'll move across pricing algorithms, fraud and behavior detection, agentic AI systems, and emerging ML applications as the business evolves. You'll write production-quality code, own models end-to-end from prototyping through deployment, and collaborate closely with Data Scientists, Product Managers, and Software Engineers to translate complex business problems into scalable ML solutions. This role is ideal for someone who is technically versatile, energized by variety, and wants to see th

About the Team At DoorDash, design shapes how millions of people connect with their local economy and we put our customers at the center of our product strategy. Our design team crafts thoughtful experiences across the ecosystem, from consumers ordering their favorite meals to merchants growing their businesses and Dashers delivering with care. About the Role Design is changing faster than at any point in the last decade, and we’re building the team that defines what comes next. As a Product Design Intern, you’ll get to work on real projects that impact our customers, merchants, and Dashers. You’ll collaborate with product, research, data, and engineering to prototype your concepts, test with real users, and ship improvements to millions of users. You will have the opportunity to join one of our core teams: Consumer, Merchant, Dasher, Ads & Promos, or Customer Experience & Integrity. Based on your skills, interests, and business priorities you’ll be paired with a dedicated manager and supported by a community of designers passionate about learning and helping each other grow. This will be a 12-week summer internship program hosted onsite at our San Francisco or New York City offices. There will be relocation support as needed. You're excited about this opportunity because you will… Drive a real project from early explorations to polished, shipped work that reaches millions of users. Use AI throughout your process — exploring divergent directions, building high-fidelity prototypes, and pressure-testing ideas — while helping shape how our product becomes smarter, more intuitive, and more human. Collaborate closely with designers, engineers, PMs, and researchers to identify opportunities and ensure high-quality implementation. Learn from a dedicated manager and a community of peers in a fast-paced, mission-driven environment that values curiosity, craft, and collaboration. We're excited about you because… You’re currently pursuing a degree in de

About the Team At DoorDash, design shapes how millions of people connect with their local economy and we put our customers at the center of our product strategy. Our design team crafts thoughtful experiences across the ecosystem, from consumers ordering their favorite meals to merchants growing their businesses and Dashers delivering with care. About the Role Design is changing faster than at any point in the last decade, and we’re building the team that defines what comes next. As a New Grad Product Designer, you’ll join and learn from designers shaping this new practice — one where AI is native to how you explore ideas, prototype, and ship. You’ll work on real projects that impact millions of customers, merchants, and Dashers, collaborating with product, research, data, and engineering to prototype your concepts, test with real users, and ship improvements to millions of people. You’ll join one of our core teams — Consumer, Merchant, Dasher, Ads & Promos, Customer Experience & Integrity. You’ll be paired with a dedicated manager and a mentor while being supported by a community of designers passionate about learning and helping each other grow. This is a full-time role starting in 2027 and relocation support will be available as needed. You're excited about this opportunity because you will… Grow faster than you thought possible – with a dedicated manager, a mentor, and a team invested in your development, you'll quickly grow to own design end-to-end: experiment with how AI evolves your work and process, and ship polished features that reach millions of users, merchants, and Dashers. You’ll use AI to explore divergent directions, build high-fidelity prototypes, and pressure-test ideas before they ship – leveraging this technology to help you shape how our product becomes smarter, more intuitive, and more human. You’ll have the opportunity to push the boundaries of our product and process. As part of an early class of new grads, what you figure out wo

We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. You will report to the Senior Manager, Customer Success. WHAT YOU’LL DO: Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products. Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction. Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices. Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan. Activel

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Regional Operations Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and up-leveling their team. This is a full time position based in Canada - Remote Eligible. The Difference You Will Make: The Regional Operations Manager supports one or more internal CS services. The Regional Operations Manager is an operational leadership role that requires substantial experience in customer service and team management. Regional Operations Managers oversee teams of approximately 4-8 people managers who each manage teams of 8-15 support agents. ROMs should have the ability to guide and uplevel their team members, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for cas

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. On the Rider team, we are growing our team with people who want to enrich the lives of our community through technology. You'll collaborate with highly cross-functional teams such as Product, Design, Data science, and Analytics, as well as other organizations like Driver, Partners, and Marketplace, to deliver on that promise. As the Senior Engineering Manager for the Rider Loyalty, Partnerships, and Rider Pay (PLP) group, you will lead multiple managers and Staff ICs with end-to-end teams, consisting of iOS, Android, and Server, to make Riders into Members and to build a robust network of partners that our Riders love. It is your responsibility to sweat the details by being customer-obsessed with specific Rider needs and to build innovative product solutions to address them. Responsibilities: Set the technical vision and team strategy for the PLP group and communicate that downwards, with peers, and upwards with ELT Coach and guide an organization of managers and engineers in their people and technical development Collaborate with cross-functional stakeholders to deliver high business impact Work closely with the Lyft recruiting team to hire high-potential candidates from diverse backgrounds Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or a related field, or relevant work experience 3+ years of experience managing engineering teams of 20+ members, including teams across iOS, Android, and Server platforms, as well as experience in managing managers Ability to thrive in a heavily cross-functional environment and drive projects to completion regardless of the organizational structure Passion for building scalable and extensible solutions that enable others and ensure a high-quality product Experience launching and supporting consumer-facing products at scale Strong technica

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Canada. The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance d

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This is an in-office role based out of the San Francisco office. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. Strong analytical skills with a proven ability to solve complex problems using data. Excellent communication and interpersona

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. Scale Frontier Data is the organization behind the training and evaluation data that frontier labs depend on. We build the systems, tooling, and expert workflows that turn hard human expertise into signals that models can learn from, across reasoning, coding, agentic tool use, and domain expertise. About our Customer Platform team: Our Customer Platform Team plays a pivotal role in integrating our platform with external systems and ensuring seamless, reliable connectivity for both internal users and customers. As the leader of this team, you’ll drive the strategy, architecture, and development of our connectivity solutions, focusing on API integration, distributed systems, and a robust data platform. Your role will be crucial in maintaining and enhancing our platform’s ability to meet the needs of both our internal and external stakeholders. Responsibilities: Own large areas within our product Comfortable working cross functionally, whether that be internal or external customers Build features end-to-end: front-end, back-end, system design, debugging and testing Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Influence the culture, values, and processes of a growing engineering team Inspire and mentor less experienced engineers Collaborating with cross-functional teams to define, design, and ship new product features and experiences. Requirements: At least 7-10 years of relevant experience is preferred Track record of shipping high-quality products and features at scale Desire to work in a very fast-paced environment Abil

About the role As a Customer Success Manager I at 3rdRisk, you're the person who turns a new customer into a confident, successful one. You own onboarding from kickoff to go-live — guiding organizations through implementation and configuration until they're getting real value from the platform — and you stay with them afterwards as their trusted point of contact, running the relationship through regular check-ins and Quarterly Business Reviews. Based out of Diligent's Vancouver office, you'll serve 3rdRisk customers across North America as part of a Customer Success team that's still taking shape: four CSMs split across Vancouver and Amsterdam, working closely as one team across both hubs. That early stage is the opportunity. Alongside the customer work, you'll help build the function itself — turning what works into repeatable playbooks, templates, and processes, and helping align how 3rdRisk operates as it integrates with Diligent. You'll have real ownership from day one and a direct hand in shaping how the team works as it grows. It's a role for someone who genuinely enjoys the customer relationship, likes creating structure where there isn't any yet, and wants to grow their Customer Success career somewhere their work has visible impact. What you'll do Own customer onboarding end to end — from kickoff through configuration to go-live — so every new customer reaches value quickly and confidently. Build and continuously improve the onboarding experience, capturing what works in playbooks, templates, and documentation the whole team can use. Run the ongoing relationship with your customers: proactive check-ins, Quarterly Business Reviews, and the day-to-day partnership that drives adoption, satisfaction, and retention. Be the trusted point of contact your customers rely on, and step in on more complex situations — coordinating with product, support, and engineering to get to a resolution. Help build 3rdRisk's Customer Success function: shaping process, tooling, and

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our Toronto office. Every great support experience depends on the person behind it having the right tools, context, and intelligence to solve the problem in front of them. The Platform & Data teams build the tools our human support agents work in every day—and own the data that tells Lyft, and the world, what our customers are actually experiencing. As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction. At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends—used inside the team, across the company, and in what we report externally. This role owns that mandate end to end: setting the vision and strategy, and driving execution on the hardest problems across both the platform and its data. Responsibilities: Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work Lead execution on the most complex,

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role: Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products. You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met. This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role you will: Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform. Drive customer success and health through effective onboarding, adoption, value realization, and retention. Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them. Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success. Partner closely with the sales te

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team makes sure that every time Lyft enters a new market, launches a new mode, or works with a new partner, riders and drivers get the support experience they expect from day one. Some of Lyft's biggest growth bets run straight through this work: expanding into new countries, putting riders into autonomous vehicles with partners like Waymo and May Mobility, and standing up entirely new lines of business. This role owns customer care across these initiatives: shaping the support experience for each, and building the platform, playbooks, and standards that let us launch the next one faster than the last. You'll work hand in hand with the internal & external teams leading each initiative, bringing a strong, independent point of view on what great customer care takes. It's high-visibility work tied directly to where Lyft is growing next. Responsibilities: Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires