Customer Support in Canada

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why This Role? Cohere’s team partners with Canadian public sector organisations to unlock transformative value through secure, ethical deployment of Generative AI (GenAI) solutions. We work collaboratively to address complex societal challenges while maintaining the highest standards of data security and compliance. You will work directly with public sector customers to quickly understand their greatest problems and design and implement solutions using Cohere's stack. This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating A

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the role We're hiring a Marketing Chief of Staff to keep Cohere's marketing org moving at full speed without coming apart at the seams. You'll report to the VP of Brand and work across the whole function: brand, editorial, design, product marketing, demand generation, and integrated marketing. This is not a strategy-only role, and it isn't a glorified project-management seat either. In any given quarter the org is shipping product launches, field events, partner campaigns, and demand programs in parallel, often across regions and time zones. That pace is the reason the role exists. Your job is to make sure the right work wins when everything feels urgent, that plans turn into shipped work, and that the VP of Brand and the leadership team spend their time leading instead of firefighting. Be clear-eyed about the shape of the work. A lot of it is operational: the planning calendar, the budget, the headcount plan, the weekly business reviews, the cross-functional handoffs that break when nobody owns them. The grind is the job. You should want that part, not tolerate it. One boundary worth naming up front. Marketing Ops owns th

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! ========================== 📌 This is an active role, but we're currently building our talent pipeline so we're ready to move quickly once we have capacity to begin interviewing. At this stage, we're reviewing and shortlisting applications rather than scheduling interviews, so we aren't able to provide individual timelines or application status updates. If you're selected to move forward, we'll reach out as soon as we're ready to begin the interview process. To help us keep the process fair and efficient, we kindly ask that you don't follow up with the hiring team directly, as we won't have any additional updates to share until interviews begin. Thank you for your patience—we're looking forward to connecting with you when the process gets underway. ========================== Why This Role? We're hiring our first Senior Manager, Talent Development to help define how Cohere develops managers, leaders, and talent as we scale. This is a rare opportunity to own and shape a function from the ground up. Rather than inheriting a mature learning organization, you'll design the programs, frameworks, and ways of working that help one of th

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? We are on a mission to build machines that understand the world and make them safely accessible to all. Data quality is foundational to this process. Machines (or Large Language Models, to be exact) learn in similar ways to humans, by way of feedback. By labelling, ranking, auditing, and correcting model output, you will improve Large Language Models' performance for iterations to come, thus having a lasting impact on Cohere's technology. We are hiring Generalist professionals with broad backgrounds that span multiple consumer-facing or personal domains. This is a judgment-driven role, not passive data entry. You will review, assess, and provide structured feedback across a broad and evolving range of tasks, evaluating, stress-testing, and improving our models on English-language data spanning multiple modalities (text, image, and structured formats such as JSON, CSV/TSV, and Markdown). This is a great opportunity for professionals with strong analytical skills to contribute to high-impact annotation projects. Please Note: This is a part-time independent contractor position available within Canada only. We seek ca

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Ship state of the art models to production. Design and implement novel research ideas. Build elegant training/deployment pipelines. Join us at a pivotal moment, shape what we build and wear multiple hats as an intern! Our recruitment process will begin in the upcoming weeks, and we will be carefully reviewing applications and assessing potential candidates for our internships. Should we find a suitable match with your qualifications and our requirements, we will be in touch to discuss the opportunity further and to advance your application to the next stage Please Note: To be eligible for this position you should be a student currently enrolled in a post-secondary program, available for a full-time 3-6 month internship, co-op, or research work term. As a Machine Learning Intern, you will: Design, train and improve upon cutting-edge models. Help us develop new techniques to train and serve models safer, better, and faster. Train extremely large-scale models on massive datasets. Explore continual and active learning strategies for streaming data. Learn from experienced senior machine learning technical staff. Work c

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! As a Senior Member of Technical Staff specializing in web data for pre-training, you will play a pivotal role in developing the large scale web data pipeline that underpins Cohere’s advanced language models. In this role, you will work extensively with large-scale web corpora, transforming raw, noisy internet data into high-quality training data for pretraining. You will own key components of the data pipeline, including extraction, parsing, deduplication, and filtering. You will also analyze the composition and quality of web data, study its impact on downstream model performance, and collaborate closely with the broader data and evaluation teams to iterate on the training corpus. Your work will be essential to Cohere’s mission of delivering efficient and reliable language understanding and generation capabilities, driving innovation in natural language processing. If you are passionate about transforming data into the foundation of AI systems, this role offers a unique opportunity to make a meaningful impact. Please Note: We have offices in London, Paris, Toronto, San Francisco and New York but also embrace being remote-friend

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? This role will focus on breaking down engineering tasks such as reporting, component search and handling of material billing/information into individual steps that can be tackled through tool use. Your breakdown will teach the Cohere model the logic needed to complete each task. Please Note: This is a part-time independent contractor position available within Canada . We seek candidates who are able to commit to 16 hours per week minimum at a 30 CAD/hour contract rate. This role is BYOD 💻 - Bring Your Own Device (laptop). Remote work within Canada. 12 month contract. Performance incentives included! As a Data Annotation Specialist, you will: Evaluate the model's ability to respond to engineering procedures and workflows Task models to complete engineering tasks along with verified information to evaluate the accuracy of the model's responses Label, proofread, and improve machine-written and human-written engineering-related outputs. Follow our style guide, and make recommendations on unique situations that fall outside of its scope. You may be a good fit if you have: 3+ years of industry experience working in eng

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? This role will focus on evaluating data science and coding tasks, requiring you to review and debug code, analyze model trajectories, and assess data visualization script development and logical flow implementation. Your work will contribute to our model development efforts and the logic our models apply when completing task requests. Please note : This is a part-time independent contractor position available within Canada. We seek candidates who are able to commit to 16 hours per week minimum at a 40 CAD/hour contract rate. This role is BYOD 💻 - Bring Your Own Device (laptop). Remote work within Canada. 12 month contract. Performance incentives included! As a Data Annotation Specialist, you will: Evaluate the model's ability to respond to coding requests, workflows, and code base-related questions using available tools. Assess agent trajectories and model capabilities for code generation, tabular and graphic manipulation, and debugging requests. Prompt models to complete complex data science tasks and review the accuracy of generated responses. Label, proofread, and improve machine-written and human-written soft

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? As Cohere continues to grow, the size and complexity of our programs has continued increasing over time. To help us manage this, we are looking to bring in exceptional Technical Program Managers (TPM) to manage this! At Cohere, TPMs are pivotal to our success, being seen as operational experts specializing in cross-functional efforts. Great TPMs at Cohere are well-rounded, executing with precision at the tactical level, while partnering with senior leaders and shaping the big picture at a strategic level, and the opportunities are endless in growing the scale and impact of their work. Cohere’s TPMs are often described by their stakeholders as organized, execution-oriented, pragmatic, and adaptable to the needs of the company and the programs they lead. As a reward for the depth and breadth of expertize that you bring to the table, you will get to work alongside some of the most talented engineers in the world on building cutting edge AI technology. No day will be the same as the one before, and the dynamic high growth environment will be absolutely perfect for anyone excited about solving novel problems, bringing

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Cohere is the leading security-first enterprise AI company building cutting-edge foundation models and end-to-end AI solutions that solve real-world business problems. Our mission is to scale intelligence to serve humanity. We believe AI's highest purpose is to enhance human wellbeing and empower businesses to drive progress that reaches everyone. As Head of Impact at Cohere, you'll lead our environmental, social, and governance (ESG) accountability strategy while building and overseeing our philanthropic foundation and employee giving initiatives. You'll be responsible for developing and executing a comprehensive impact strategy that aligns with Cohere's mission. Key responsibilities include: Develop and implement a measurable ESG strategy that integrates environmental sustainability, social responsibility, and governance excellence across all company operations Establish and manage Cohere's philanthropic foundation, identifying strategic giving priorities and partnerships that align with our mission and values Lead our philanthropy, research collaboration and engagement with universities. Create and scale employee giving and v

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Security Clearance: Active Secret+ clearance strongly preferred; candidates eligible and willing to obtain clearance will also be considered. More information about Canadian Security Clearance is available here . As an Infrastructure Security Engineer, your key responsibilities include: Deploy, and manage infrastructure for Protected B classified environments, ensuring compliance with ITSG-33 and Canadian government standards Design and implement security controls for cloud (AWS, GCP, Azure) and hybrid/multi-cloud deployments Evaluate, implement, and manage security tools and technologies for training cluster and inference infrastructure hardening Implement security best practices including IAM, encryption, logging, and monitoring Participate in security incident response activities, including detection, analysis, containment, and remediation Conduct regular vulnerability assessments and penetration testing of infrastructure components Maintain comprehensive security documentation, procedures, and configurations for classified environments Maintain active Secret+ security clearance and adhere to all Canadian government security

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? As a Machine Learning Engineer specializing in pretraining data, you will play a pivotal role in developing the data pipeline that underpins Cohere’s advanced language models. In this role, you will conduct data ablations to evaluate data quality and construct pre-training data mixtures to enhance model performance. By combining research and engineering, you will bridge the gap between raw data and cutting-edge AI models, directly contributing to improvements in critical training metrics like throughput and accelerator utilization. Your work will be essential to Cohere’s mission of delivering efficient and reliable language understanding and generation capabilities, driving innovation in natural language processing. If you are passionate about transforming data into the foundation of AI systems, this role offers a unique opportunity to make a meaningful impact. Please Note: We have offices in London, Paris, Toronto, San Francisco and New York but also embrace being remote-friendly! There are no restrictions on where you can be located for this role between EST and EU. As a Member of Technical Staff, Pre-Training D

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? This role will focus on evaluating coding tasks, requiring you to review and debug code, navigate repository architecture, and analyze model trajectories. Your work will contribute to our model development efforts and the logic our models apply when completing task requests. Please note : This is a part-time independent contractor position available within Canada. We seek candidates who are able to commit to 16 hours per week minimum at a 40 CAD/hour contract rate. This role is BYOD 💻 - Bring Your Own Device (laptop). Remote work within Canada. 12 month contract. Performance incentives included! As a Data Annotation Specialist, you will: Evaluate the model's ability to respond to coding requests, workflows, and code base-related questions using available tools. Assess agent trajectories and model capabilities for code generation and debugging requests. Prompt models to complete complex coding tasks and review the accuracy of generated responses. Label, proofread, and improve machine-written and human-written software engineering-related outputs. Report quality and performance trends related to model/agent behavio

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! The Opportunity Cohere seeks a Chief Information Security Officer who can help shape Cohere’s security strategy & the broader conversation around securing AI at scale. You know how to build trust across organizations and communicate trade-offs clearly in environments where speed, innovation, and security must coexist. You will build the playbook and lead the evolution of Cohere’s global security program across corporate systems, cloud infrastructure, AI development, and enterprise operations. As a visible leader for Cohere’s security vision internally and externally you will navigate risk, represent Cohere in industry discussions, and reinforcing our commitment to building AI responsibly. In this role you will: Define and Scale Cohere’s Security Strategy: Define and execute Cohere’s overarching information security strategy in alignment with business priorities and long-term company growth. Build a Modern Risk, Governance & Compliance Program: Lead Cohere in identifying, assessing, and mitigating security risk across all business functions. Secure AI Systems and Technical Infrastructure: Lead the security architecture st

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why This Role? Cohere’s team partners with Canadian public sector organisations to unlock transformative value through secure, ethical deployment of Generative AI (GenAI) solutions. We work collaboratively to address complex societal challenges while maintaining the highest standards of data security and compliance. You will work directly with public sector customers to quickly understand their greatest problems and design and implement solutions using Cohere's stack. This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating A